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What is Intent Test Project?

OverviewIntent Test Project allows users to perform all testing-related activities and validate accuracy on the platform.Once you have built the model, we can evaluate the accuracy of an intent model by validating messages on historical dataWe can also give feedback to the intent model for messages

Service

Knowledge Base Article

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AI/NLP Testing

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Set a User's Default Handle

When a default handle is set, the response account used will default to that handle. This preference will only affect responses made over that channel. Admin Set-up Admins have the ability to set default ha

experience:space

Insights

social

Service

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Knowledge Base Article

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User Management

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Use Keyword Lists in a Topic or Theme query

A keyword list can be used in Topics and Themes to add all multiple keywords to a query at once, eliminating the need of adding keywords individually. The same Keyword Lists can be reused in multiple Topics and Themes queries. Basic QueryClick on the 'Any' field which to open a dropdown of

Insights

Use Keyword Lists in Topic

Use Keyword Lists in Theme

Knowledge Base Article

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FAQs and Advanced Use-cases

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Instagram Collab Posts Reporting

Instagram Collaboration (Collab) posts can now be filtered using the "Is IG Collab Post" filter with the value set to True in both Inbound Analytics and Social Analytics data sources. This functionality allows users to track and analyze the performance of collaboration posts effectively. U

social

Knowledge Base Article

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Reporting Glossary

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Filter out irrelevant data for accurate brand insights in AI Studio

Sprinklr’s AI Studio can be utilized for brand disambiguation purposes. This will involve distinguishing between messages that mention a particular brand and those that do not. For instance, if a message contains the word "apple," it may refer either to the fruit or to the brand "Appl

Insights

AI Studio Use Cases

ai studio

Knowledge Base Article

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Building an AI model to filter out irrelevant data for accurate brand insights

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Introduction to Quick Search (Navigation + Permissions)

Quick Search helps you search and analyze billions of conversations on social media and the web.Sprinklr's Quick Search, previously known as Listening Explorer, allows you to quickly search and analyze billions of conversations on social media and the web. With the help of Quick Search, you can

Insights

Knowledge Base Article

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Quick Search

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Local Fallback Settings

Before you BeginYou can only add handling for fallback if a user reply node is added. OverviewLocal fallback can be configured for invalid user replies inside the relevant dialogue tree. This handling helps in redirecting customers to the correct response before triggering a fallback dialogue tree (

Service

Knowledge Base Article

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Fallback Settings

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Apply multiple tags to your Keyword Lists

Learn how to add or apply multiple tags to your Listening Keyword Lists. In Social Listening, you can configure Keyword Lists and use them to build multiple Topic queries, saving time when creating queries that will use the same set of keywords. You can also apply Tags to your Keyword Lists, providi

Insights

Knowledge Base Article

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Creating and using Keyword Lists

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Listening Content Links

OverviewWithin Listening, you can create lists of Content Links to use in Listening Insights. With these Content Links, you can easily filter and route messages based on the links used in the body of a message. i.e., if you add www.forbes.com to a Content Link, you can filter out all messages source

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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How to set up a standard dashboard?

To view the Story Query and Story Query Tag dashboardFollow the following steps to navigate and view the new standard dashboard templates –Click the New Tab icon. Under Sprinklr Insights, click Media Insights within Learn. Click the Story Dashboard option on the left side of the window. On the Story

Insights

Knowledge Base Article

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Dashboard setup

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Managing surveys

With the Sprinklr Survey builder, you can create custom surveys to seek customer feedback and configure rules to automatically send out surveys after a customer's interaction with your customer care team.To ensure that the Survey Builder is accessible to Sprinklr users living with disabilities,

Service

Knowledge Base Article

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Introduction to Sprinklr Surveys

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Co-browsing on Mobile App

Mobile co-browsing is a functionality that enables customers to share their mobile app screens, allowing service agents to view them through the Sprinklr console. This feature goes beyond simple co-browsing by offering additional capabilities such as suggesting screen control and annotation, providi

Service

Knowledge Base Article

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User/Agent Journey

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What is Visual-based Listening?

To uncover valuable and precise insights and listen to conversations around images containing your brand logos and image text (OCRs).Sharing pictures, videos, and memes has become a new language of millions of conversations on social media; with visual topics, you can 'listen' to visual in

Insights

Visual Based Listening

Knowledge Base Article

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What is Visual-based Listening?

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Access Smart Theme Explorer (Navigation + Permissions)

There are two ways to access Smart Theme Explorer in the Sprinklr platform –Standard dashboardCustom reporting widgetStandard dashboardSmart Theme Explorer as a standard dashboard can be accessed from the Sprinklr launch pad. Click the New Tab icon. Under Sprinklr Insights, click Smart Theme Explore

Smart Theme Explorer Permissions

Access Smart Theme Explorer

Insights

Knowledge Base Article

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Getting Started with Smart Theme Explorer

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Filling Screener Questionnaire

Advocacy 'Screener' broadly refers to a list of questions that advocates answer when they log in for the very first time. Details advocates are usually asked for include First Name, Last Name, Work Email, Department, Language, Location, and Content Preference. Answers to these questions ca

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Log into the Advocacy Site

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Adaptive Card in MS Teams

OverviewAn Adaptive Card is a dynamic card that can integrate various elements such as text, speech, images, buttons, and input fields. Key features like Bots in Teams, Message Extensions, and the Bot Framework support these cards. You can design an Adaptive Card template in the Digital Asset Manage

Service

Knowledge Base Article

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MS Teams - Card Templates

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React Native - Overview

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionCurrent Release: 14.0.2Supported Versions: Starting August 2025,

Service

Knowledge Base Article

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Overview

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Survey Workflows Overview

Survey workflows are automated, step-by-step processes designed to accomplish specific goals, such as distributing surveys or integrating with external systems. Triggered by specific events, these workflows follow set conditions and actions to achieve their desired outcome.A well-designed workflow i

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Workflows Overview

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Introduction to AQM Insights

Quality Managers and Supervisors derive actionable insights from the AI-generated quality scores that help them understand the reasons behind agent performance ratings. This enables them to identify areas for coaching and performance improvement. Additionally, agents can use these insights, along wi

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Sprinklr Service

New Article

Service

Knowledge Base Article

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AI Scoring and Insights

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Boost Facebook & Instagram Organic Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Boosting Facebook Posts