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Additional Options for User Password Governance and Account Unlock

Global Admins can access Customer Security Settings in the environment they administer. Here, workflows can be set for recovering passwords and unlocking accounts for users within the environment. Workflows to unlock a locked account can allow users to get back into their Sprinklr accounts

experience:space

cloud:core

Insights

release:N-A

+11

Knowledge Base Article

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Additional Options for User Password Governance and Account Unlock

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Support for Granular Permissions Consent Screen during Google Account Authorization

Google has changed its OAuth authorization screen to have a granular consent screen allowing users to choose or not choose each permission or scope manually. With granular permissions, consumers get more fine-grained control over what account data they choose to share with each app. By letting users

social

Knowledge Base Article

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Getting started

RS
Know your Email Account Type

To integrate your email account with Sprinklr Service, follow the specific instructions based on your account type:Google Email Service ProviderPersonalized Domain Account (@brand.com)If your email address uses a custom domain (Example, yourname@yourcompany.com), you are utilizing Google's G Suite (

Service

Knowledge Base Article

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Setup - Care Operations

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Ads Manager Pivot Navigation & Actions Available

SUMMARYThis article will cover all the various actions available in ads manager pivot and their descriptions. Actions in Ads Manager pivotThere are a number of actions you can take to view and manage information within the Pivot Table. In the overview image and table below, you will find description

marketing

Knowledge Base Article

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Getting Started

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Send SMS/Email/WhatsApp

The Send SMS/Email/WhatsApp functionality in User Communication Elements enables Guided Workflows to deliver real-time messages to users through supported communication channels such as SMS, WhatsApp, Email, and Google RBM. This allows workflows to send updates, confirmations, reminders, or other im

26.1

Sprinklr Service

New Article

20.10

+2

Knowledge Base Article

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Guided Workflow Canvas

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Guided Workflow Reporting

Standard Pre-Built Reporting DashboardThis standard dashboard allows you to analyze guided workflows, including execution trends, completion trends, comparisons of AHT between cases with and without guided workflows, and agent-wise trends. Additionally, the dashboard includes the capability to apply

Service

Knowledge Base Article

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Guided Workflow Reporting

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X as a Listening Source

X (formerly Twitter) is one of the highly sought-after channels when it comes to listening to the voice of netizens. Brands can monitor the sentiment of these mentions and achieve use cases around PR campaigns and marketing campaigns among many others.Sprinklr has access to the entire X Firehose, i.

Sprinklr Insights

Insights

Social Listening Data Source

Updated Article

+2

Knowledge Base Article

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Twitter

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Sprinklr Social: 26.4 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

social

Sprinklr Social

Social RN 2026

New Article

+1

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Add an Apple Messages for Business account

Apple Messages for Business is a service that allows your organization to chat directly with your customers using the Messages app.​You can configure and add your Apple Messages for Business account in Sprinklr. By adding this account to Sprinklr, you will be able to interact with wider audiences. T

Service

Knowledge Base Article

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Account Addition

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Publishing on Linkedin

Sprinklr gives you a smarter way to manage your presence on the world’s largest professional social networking site, LinkedIn. You can leverage your LinkedIn account in the best possible way using Sprinklr's social publishing tool. It allows you to easily schedule and publish content, target a speci

LinkedIn

social

publishing

Knowledge Base Article

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Publish on LinkedIn

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Action Plan

Action Plans help you capture insights generated across Sprinklr as structured, trackable items that can be assigned, shared, and monitored over time.Often, insights from dashboards, widgets, alerts, or survey responses are viewed briefly and then forgotten. Action Plans address this gap by transfor

Sprinklr Insights

Updated Article

26.4

Knowledge Base Article

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Action Plan

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Import training datasets using FPDI

Brands desire greater authority over their Text Classification training datasets. ​They prefer to have their data scientists create the training datasets themselves, determining which message variations to include, rather than relying on suggested messages from social and website sources. Additional

Insights

ai studio

Knowledge Base Article

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Import Training Datasets Using FPDI

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Lithium API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the capabilities and limitations of Lithium within the Sprinklr Distributed platform.  FunctionalitySupported in Distributed Web Platform (Desktop)Create PostYesEdit a Published PostYesPost PhotosYesPost VideosYesReply on PostYesSchedule PostYesPull in Data f

social

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Importing Stats Files Manually

SUMMARYThis article covers how to manually import files in stats import after a template has been created..Import stats using Manual ImportClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Tools and Settings within Plan.On the Ads Settings window, select Stats Imports wit

marketing

Knowledge Base Article

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Setting Up Stats Import

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How Manage Bulk Ads Imports

Perform bulk imports and manage your imports from a single window.While Bulk Importing Ads, you can check the status of your import from the File Ads Import window. You can also find a wholesome configuration of different columns furnishing you with details such as the Import Id, File Url, Creation

marketing

Knowledge Base Article

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Getting Started

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Snapchat Ads Optimisation Window

Choose the conversion window for your ads to see when maximum of your ad viewers are influenced.​​Enablement Note: The use of this capability requires that Sprinklr Advertising be enabled in your environment. To learn more about it, please work with your Success Manager.​Snapchat's optimisation

marketing

Knowledge Base Article

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Advanced Snapchat Capabilities

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Change the Thumbnail Image of a Link

Sprinklr allows you to change the thumbnail image of the URL before you publish the link to LinkedIn or Facebook. This article will guide you on how you can change the thumbnail of the link to best describe your URL content visually, within the Quick Publisher. StepsAfter you have added links to  th

Publishing - SES

social

Social - SES

Knowledge Base Article

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Getting started with publishing

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Introduction to Conversational AI

OverviewSprinklr’s Conversational AI is designed to optimise customer interactions by utilising advanced Natural Language Processing (NLP) algorithms to comprehend and engage with customers, thus ensuring efficient communication. Conversational Agents (Chatbots)Conversational agents, often called ch

Service

Knowledge Base Article

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What is Conversational AI

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Best Practice Guide for Adding External APIs in Sprinklr

​To Get the OpenAPI SpecificationTipYou are required to convert a Postman collection to OpenAPI (JSON format).This section describes how to convert a Postman collection to the OpenAPI 3.0.0 standard that can then be utilized for the configuration of a Sprinklr External API.STEP 1: To Export the Post

Best Practices for External APIs

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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How to Apply Volumatic Ads Benchmarks in Ads Composer

To Tag an Advertising Campaign via Ads ComposerClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Composer within Execute.On the Create an Ad Campaign window, select an ad account.Enter/select the details of the campaign. For more information, see About the Ads Compos

marketing

Knowledge Base Article

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Tag Campaigns with Advertising Benchmarks