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Introduction to Paid Pre Publishing Rules

Leverage pre-publishing rules to secure your outbound publishing and automate your tasks.​Using the Pre-Publishing rules, advertisers can set certain rules on the posts/campaigns before publishing them. This capability improves the campaign configuration process through automation before they are pu

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

RS
Validation Rules - An Overview

What are Validation Rules?Validation Rules in Entity Studio enforce data accuracy and business policies by preventing users from creating or updating a record when specific conditions evaluate to true. When a rule blocks an action, the user sees a clear error message explaining what needs to be corr

Knowledge Base Article

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Validation Rules

RS
Managing Survey Response Overview

Survey analytics are essential for uncovering actionable insights, and the Survey Response Quality Detection feature plays a key role in ensuring data reliability by identifying and flagging low-quality responses. As responses are received across any channel, this feature immediately begins evaluati

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Managing Response Quality

RS
Import Agent Status and Exceptions

Bulk Import Schedule ExceptionsYou can bulk import exceptions to agent schedules from the Master Schedule. Exceptions can be additional Activities that need to be inserted into agent schedules for specific dates and times, such as unscheduled breaks, meetings, and coaching sessions. These exceptions

26.1

Sprinklr Service

Service

26.1.1

+1

Knowledge Base Article

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Master Schedule

SH
How to Show information in Guided workflow?

There are several ways to show information in a guided workflow, depending on the type of information and the context in which it is being presented. Some common methods include:Description Text Description text is used to convey any type of information to the agent. In an agent-facing GW, it can be

Service

Knowledge Base Article

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Creating a Guided Workflow

RS
Global Voice Bot Settings - Hold, Barge-in and Repeat

HoldThe "Global Hold" feature pauses Voicebot operations for a predetermined period. During this hold interval, the bot freezes all activities, for exampleCustomer inputs during this interval are disregarded.Local or global input timeouts and fallbacks are not triggered.The ASR transcript

Service

Knowledge Base Article

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Configuration

RS
Sprinklr Assist

OverviewSprinklr Assist, powered by ​Sprinklr AI+, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're just getting started with the platform or seeking answers about Sprinklr's features​, Sprinklr Assist provides instant access to helpful reso

Publishing - SES

social

Sprinklr Social

New Article

+4

Knowledge Base Article

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Sprinklr AI+

RS
Display Logic at Answer Choice or Statement Level

Answer-choice/Statement-level Display Logic offers enhanced survey customisation by showing specific answer choices or statements based on respondents' previous responses. This ensures that participants only see relevant options, creating a more personalised and efficient survey experience. By tailo

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Logics

RS
Configure a Zendesk Connection in Connections Manager

Use Connections Manager to create and authorize a Zendesk connection that Sprinklr modules can use (for example, External API, Unified Data Connector, or Knowledge Base).PrerequisitesMake sure you have the required permissions to create connections in Sprinklr.Confirm you know your Zendesk subdomain

New Article

Sprinklr Integrations

26.4

Knowledge Base Article

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Zendesk

RS
Guided Workflow - Secure Screen - Input Components

OverviewThe secure screen node integrates various input components to facilitate seamless and secure data collection. These components ensure accurate and efficient data entry, enhancing usability and adaptability for diverse use cases.​Text InputThe text input component is used to capture text-base

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Auto-Schedule Content: Schedule Placeholders 

Advocates easily auto-schedule posts in the "Profile" section using the "schedule placeholders" feature, streamlining content sharing. They establish multiple placeholders for various accounts, days, and times, ensuring consistent post-publishing. This enables advocates to log in

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Channel-Specific Permissions for Attaching Assets to Posts

Overview The ability to attach assets, including images, videos, and feedback cards (feedback cards are Twitter-specific), can now be controlled by permissions on a channel-by-channel basis. These permissions can be set in the Roles section of the Administration Settings. Channel-based pe

marketing

release:10-1-0

Insights

article:howto

+5

Knowledge Base Article

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Roles and Permissions

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Standard Reporting Dashboard - LinkedIn

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Knowledge Base Article

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Report on LinkedIn activities

RS
Sprinklr Copilot for Listening Dashboards

The Sprinklr Copilot for Listening Dashboard is designed to enhance your data analysis experience. It leverages generative AI to deliver key insights in concise, natural language while detecting anomalies, highlighting key trends, and uncovering the root causes of data changes. It leverages all the

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

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Sprinklr AI+

RS
Speech-to-Text Transcription

The ASR (Automatic Speech Recognition) or STT (Speech-to-Text) technology transforms speech signals into digital signals and processes them to generate transcriptions corresponding to the audio as output.Difference Between Standard vs Customized Models for Speech Analytics ApplicationsStandard model

Service

Knowledge Base Article

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Voice Analytics

RS
Setting Up Custom Dashboard Using Dataset

This module allows you to design personalized reporting dashboards for analyzing survey outcomes based on their unique requirements. It offers more flexibility than the conventional per-question analytics feed, which presents a static, non-customizable perspective. With this feature, you can choose

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Custom Reporting of Multiple Survey Projects

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Creating a Live Chat Application

You can create a Live Chat application in the Sprinklr Platform. The Live Chat application offers an extensive range of supported languages, including Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Polish, Portuguese, Rom

Service

Knowledge Base Article

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Create Live Chat Application

SH
Why is Facebook important?

Facebook is a social media networking site that allows users to connect with friends, family, co-workers and others, including groups of people who share similar interests. Users can share pictures, videos, articles and opinions with their friends. Here, we explain few reasons on why brands should m

social

Knowledge Base Article

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Introduction to Facebook

RS
Assigning Guided Workflow Ownership

OverviewTo ensure continued access and ownership of Guided Workflows after a user becomes inactive or deleted, Sprinklr supports automatic ownership reassignment using the Secondary User field in User Settings. This enhancement is designed to maintain operational continuity, particularly during offb

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Introduction to Guided Workflows

SH
What is Photo Text

Photo Text / Optical Character Recognition (text inside the image) allows you to search for keywords inside the images. This can be very useful to detect the presence of your brand mentions where your brand's name is not mentioned in the message but an image is shared with your brand’s name in

Insights

photo text

Knowledge Base Article

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What is Photo Text?