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Create a link asset

Create a link asset Follow the below steps to configure the link asset to be shared with customers for deflection to live chat :Click on link asset on your Deflection Page.In the asset editor enter an asset Name and Description. Refer to field descriptions for more information on the Asset specific

Service

Knowledge Base Article

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Configuration Steps

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Lithium Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Lithium within the Sprinklr platform.  FunctionalitySprinklr Supported  Create PostYesEdit a Published PostYesPost PhotosYesPost VideosYesReply on PostYesSchedule PostYesPull in Data from Discussions (Topics + Rep

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Knowledge Base Article

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Setting up Lithium account in Sprinklr

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How to Create an Ads Custom Metric

In this article we will cover on the steps to create a custom metric and the descriptions about the various fields.To Create a Custom MetricClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon  i

marketing

Knowledge Base Article

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Create a Custom Metric

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Media Impact Score

“Single North star metric that illustrates if the PR efforts are on the right track.”​As we know that there are a wide variety of metrics that capture different aspects of a PR job function. Presenting all these metrics to an executive is often overwhelming and hence not actionable. Modern-day leade

Insights

Knowledge Base Article

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Data related

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Add Facebook Pages In Sprinklr(Limited Availability)

This functionality is built for Admins who have a large number of pages associated with their profile and are facing issues with the standard account addition process.Pages are places on Facebook where artists, public figures, businesses, brands, organizations, and nonprofits can connect with their

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Add Facebook account in Sprinklr

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Add and Manage Data Retention Policy in Advocacy

The Data Retention Policy (DRP) helps stay compliant with client policies and legal requirements by automatically deleting data after a specified period. It allows for message-level deletion based on predefined conditions and retention timelines.Notes: Although the DRP feature is generally available

experience:space

Data Retention Policy - Owned Data

Add Data Retention Policy

Manage Data Retention Policies

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Knowledge Base Article

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User Management

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Volumatic Ads Benchmark FAQs and Limitations

FAQsCan I use Custom Metrics in Cost and Rate Benchmarks?Yes, you can use custom metrics in Cost and Rate Benchmarks. You will need to ensure that the custom metric name contains 'Cost per' or 'Rate' as a unique keyword to use it as a Cost and Rate Benchmark, respectively. Additi

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Snapchat Reminder Ads

Snapchat Reminder Ads extend standard Snap Ads by letting advertisers promote scheduled events such as movie releases, product launches, and promotional events. Users can tap the Remind Me CTA to set a reminder and receive push notifications leading up to the event, helping you drive

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marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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About Snapchat Ads

Advertise on Snapchat and reach a wider group of young audiences.​​Snapchat is a photo and video messaging app that allows users to send and receive short-lived messages, called snaps, that disappear after they are viewed. Snapchat Ads is a type of mobile advertising platform offered by the popular

marketing

Knowledge Base Article

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Getting Started

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How to Create & Update Special Ad Custom Audiences

Facebook allows you to categorize your campaigns into a Special Ad Category that best describes your ad. In Sprinklr, you can create a Special Ad Audience to reach new people specifically when your campaign is about Credit, Employment, or Housing.A Special Ad Custom Audience is simila

marketing

Knowledge Base Article

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Create Special Ad Custom Audience

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Create Custom Rich Menus for LINE

A rich menu is a customizable menu that is displayed on the chat screen to help users interact with your LINE Official Account. It helps the user to understand the bot’s basic functions clearly. A rich menu is a set of rich menus that can be changed by the user’s action individually. There are sever

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Rich Menu

Knowledge Base Article

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LINE

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Facebook platform policy for replying to Direct Messages

The Facebook Messenger Platform Policies are designed to help people and businesses connect effectively through Messenger to achieve meaningful outcomes. At the heart of this is the understanding that people and businesses need a seamless, reliable way to get something done - whether it is getting a

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Knowledge Base Article

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Reply from Engagement dashboards

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Ads Creative Library FAQs

Will an approved draft creative get published when selected in an Ad?Yes. Whenever a post or ad creative in the approved draft state is used in an ad variant, it will be published on the channel along with the ad variant. This functionality is applicable to Facebook, Twitter, LinkedIn, and Pinterest

marketing

Knowledge Base Article

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Ads Creative Library: FAQs

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How to Apply Volumatic Ads Benchmarks using Ads Macros

To Tag via MacrosClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, select the desired Campaign(s) or Ad(s) you want to tag a benchmark to and click Macros from the bottom Edit panel. Click Build New Macro.​​3. On the 

marketing

Knowledge Base Article

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Tag Campaigns with Advertising Benchmarks

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Add Content Placeholders for Advocacy Posts

You will now be able to use placeholders while publishing an advocacy post. With this capability, every advocacy user will be able to autofill certain personalized text when they are sharing posts from the advocacy site.Points to RememberSprinklr will allow content publishers to add a Content Placeh

Advocacy - SES

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Placeholders in Advocacy

Social - SES

Knowledge Base Article

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Content Curation

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Unified Routing Roles and Permissions

This article provides insights into the various permissions associated with Unified Routing and its different modules.Assignment EngineThis default permission set is broad and comprehensive. For instance, the 'Create' permission enables a user to create all modules within unified routing, including

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Basics of setting up Unified Routing

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Filter out irrelevant data for accurate brand insights in AI Studio

Sprinklr’s AI Studio can be utilized for brand disambiguation purposes. This will involve distinguishing between messages that mention a particular brand and those that do not. For instance, if a message contains the word "apple," it may refer either to the fruit or to the brand "Appl

Insights

AI Studio Use Cases

ai studio

Knowledge Base Article

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Building an AI model to filter out irrelevant data for accurate brand insights

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Publish to Tumblr

This article is a guide to publishing on Tumblr using the Sprinklr platform. Check out the steps and start publishing content to Tumblr to engage your target audience.To Publish to TumblrClick the Publisher icon  in the top right corner of the top navigation bar and select Create Post.In the Create

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Publish to Tumblr

Publishing to Tumblr

Knowledge Base Article

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Tumblr

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Disabling Different Gamification Elements Separately

In the Sprinklr Space environment, gamification can be disabled for a select group of advocates through a rule-based configuration. However, even with this setting in place, these advocates still see certain gamification elements on their Leaderboard view. These elements included sections such as Hi

Advocacy - SES

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Social - SES

Knowledge Base Article

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Gamification

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What are Intent Models?

OverviewIn the world of conversational AI, understanding user intent is crucial for building effective and engaging chatbots and virtual assistants. Intent models play a significant role in this process, enabling machines to comprehend and respond to user queries accurately. In this blog, we will de

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Knowledge Base Article

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Setup NLU-Based Intents