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Widget visualization type - Grouped Summary

The summary table gives an overview of statistical information about data in a table form. Users can leverage Grouped Summary to view the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the duration of the current period that falls ju

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Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Set Asset Visibility based on User

Automate the process of setting the visibility of Assets by selecting the created user groups based on some predefined criteria.Example use case shown below: If the owner of the asset is “Agency 1” then the visibility of the asset for “Agency 2” User Group is removed and if the owner of the asset is

marketing

Rule Engine

Knowledge Base Article

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DAM Rules

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Journey Facilitator API Logs Reporting

IntroductionMonitoring API calls is essential for troubleshooting and ensuring seamless customer journeys. Journey Facilitator (JF) in Sprinklr offers API Logs Reporting, allowing users to track request payloads, responses, and other key details. This article explores how to leverage Sprinklr Report

Service

Knowledge Base Article

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Standard Reporting

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Manage Presets

Presets are predefined configurations of staffing metrics, such as shrinkage, concurrency, and average handling time. Presets can be defined for individual channels, such as voice calls, live chat, and video chat. They can be specified as a fixed value or configured based on the day of the week and

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Workforce Management

Staffing

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Knowledge Base Article

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Manage Presets

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Autofill Account Types based on Pre-Defined Conditions

By setting “Account Type” as an action in Autofill Rules under “Actions To Change properties of Message”, you can Autofill the account type and template fields while creating a message in the Publisher.How to set upClick the New Tab icon. Under the Platform modules, click Rule Engine within Collabor

marketing

Rule Engine

Accounts

Autofill Rule

Knowledge Base Article

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Autofill Rules

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Reviews as a Listening source

By adding Reviews as a Listening Source, you can listen to and learn from Reviews data. ​Reviews are a massive collection of the voices of people where they make evaluations of a publication, product, service, or company or a critical take on current affairs in literature, politics, or culture. In a

Insights

Review as a Listening Source

Knowledge Base Article

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Web Sources

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Configuring a SQL Connection

In Sprinklr, an SQL connector allows users to integrate external databases with Sprinklr's platform to exchange and utilize data efficiently. This connector enables to pull in data into the Sprinklr platform, providing a seamless way to manage, analyze, and report on data stored in external SQL data

marketing

Insights

social

Service

Knowledge Base Article

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List of Supported Connector Types

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Create and Assign Dynamic User Groups

Dynamic User Groups allow users within the same Task Queue to be grouped together in a single User Group. Create a Dynamic User Group Click the New Tab icon . Under Governance Console, select All Settings within Platform Setup. On the Platform Settings window, select User Groups within Man

experience:space

Insights

release:N-A

productmodule:workflow-engine

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Knowledge Base Article

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Create and Assign Dynamic User Groups

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Remove Content and Related Entities due to PII through Macros

To enhance data privacy and comply with PII regulations, we have introduced a new action in Macro called "Remove Content and Related Entities due to PII" This feature allows agents to remove the content of specific messages and also it's associated entities(where it was quoted), ensur

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Remove Sensitive Content from Platform Visibility

Remove Sensitive Content through Macros

Knowledge Base Article

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Advanced capabilities with macros

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Create a Location-based Listening Topic

Learn how to create a Location-based Listening Topic to listen to user content from a specific area or location.Do you want to uncover valuable and precise insights analyze your brand or competitors on social media listen to the audience from a specified area or locationIn Sprinklr, you can get this

Insights

Location based listening

Knowledge Base Article

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Topic Creation & Setup

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How to create a Campaign?

Campaigns are used in Sprinklr as the primary tags to categorize outbound messages and thereby effectively organize and collaborate on activities around the campaign such as tasks, assets, messages, workflows, etc.Create a CampaignBefore you begin, ensure you have the right set of permissions to cre

campaign management

marketing

Campaign Basics

Knowledge Base Article

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Configuration & Setup

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Create and Manage Facebook Product Catalogs

Create catalogs to display information about your products and make it easy for the users to understand your products and services.A catalog is a container that holds information about the items that you want to advertise or sell. You can create catalogs for different types of inventory, such as hot

marketing

Knowledge Base Article

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Advanced Use Cases

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How to Manage Scheduled Exports in Ads Reporting

Manage Scheduled ExportsTo Edit a Scheduled ExportTo share Scheduled ExportsTo disable the Export Cover pageOptions available for Scheduled Exports:-On the Scheduled Exports window, hover over the desired scheduled export Options icon.​​Edit: Click Edit to open the Schedule Export window where you c

marketing

Knowledge Base Article

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Create & Manage

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Detect the sentiment present in customer messages accurately

Use Sprinklr’s Sentiment Analysis model and identify the sentiment present in messages accurately, extracting key information that drives critical business decisions.​Sprinklr Sentiments Analysis model reads messages in context and extracts opinions/sentiments from the text it reads and categorizes

Insights

Sentiment Analysis

Knowledge Base Article

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AI Enrichments

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About X Advertising

X Advertising is a type of digital advertising platform offered by the popular social media site X. With X Advertising, advertisers can create and promote ads to a targeted audience of X users.​​​​Enablement Note: The use of this capability requires that Sprinklr Advertising be enabled in your envir

marketing

Knowledge Base Article

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Getting Started

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Process Engine Reporting

Sprinklr’s Process Engine Analytics Data Source provides detailed visibility into the execution of voice case workflows. This data source powers reporting on how processes traverse nodes, the success or failure of each execution, and the time taken for execution, helping you optimize and troubleshoo

Service

Knowledge Base Article

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IVR Reporting

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Compare Influencer Strategy dashboard

To understand the influencer content that is well received and which influencers result in more engagement, it is important for brands to monitor the strategies used by influencers in their industry. This can be achieved by using the Compare Influencer Strategy standard dashboard.To access the Compa

Compare Influencer Strategy

Insights

influencer

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Call Centre Performance Overview

This report summarizes the overall call center performance that are necessary for a leadership view.Call Count - SplitOutbound Call Count: Number of outbound calls made.Dialer Calls: Number of calls offered to the agents through various dialers (preview, predictive & progressive).Manual Call Cou

Service

Knowledge Base Article

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Reporting & Analytics

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Deep Dive into the Queue Monitoring Screen

The Queue Monitoring screen is a centralized, real-time dashboard that allows supervisors to monitor work queues, view the agents assigned to those queues, and track their current statuses and states.All the queues shared with the supervisor are accessible from the left of the screen. Supervisors ca

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20.7.1

20.10

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Knowledge Base Article

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Deep Dive into the Queue Monitoring Screen

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Bluesky Reporting Glossary

Post Insights MetricsMetricDescriptionBlueSky Post Total Likes The number of likes on your post. This is a lifetime value.BlueSky Post Total QuotesThe number of times your post was quoted. This is a lifetime value.BlueSky Post Total RepliesThe number of replies on your post. This is a lifetime value

social

Knowledge Base Article

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BlueSky