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Dashboard and Widget-level Account Health Alerts in Reporting

Effective account management hinges on understanding the underlying reasons behind inactivity or other issues. In the past, the inactive filter on the Account Screen helped identify deactivated accounts, but it didn’t provide insight into why the account was inactive—whether due to expired tokens, m

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

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What is the Ads Creative Management App?

What is the Creative Management App Solution? Creative Management app is a solution to reduce media production costs and improve creative efficiency – driving down creative CPM and streamlining production expenses. It ensures that all creatives align with the brand identity and suit the specific cha

marketing

Knowledge Base Article

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Overview

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Stop Loss Strategy Group FAQs

How often does the AI look at the data and make the decision to Pause/Activate Ads by Stop Loss?Every 15 minutes.If the Rolling Stop Loss is set for 1 day, will it look at the past 24 hours or from 12 a.m. midnight?It will look at data from 12 a.m. midnight based on Account Time Zone.Is it possible

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Adding a WhatsApp Account

This feature allows brands to seamlessly integrate their WhatsApp Business Account with Sprinklr. Once connected, the account can be used to send WhatsApp surveys and perform other actions within the platform, enabling streamlined communication and customer engagement directly through WhatsApp. Admi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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WhatsApp Distribution

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Email Notification Management in Sprinklr

Overview The Email Notification Management feature in Sprinklr allows administrators to selectively block specific types of email notifications from being sent to selected users or user groups. This ensures better control over communication and helps avoid unnecessary or irrelevant email clutter for

social

Social - SES

Governance - SES

Knowledge Base Article

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Others

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Sprinklr Mobile and Tablet Application Homepage

The Sprinklr Mobile App Homepage for Quality Manager (QM) and Conversational Analytics (CA) personas is the first screen you see when you open the Sprinklr mobile or tablet app. It provides a centralized, real-time view of quality, performance, and customer conversation insights through configurable

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Supported Features

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How to Apply QA Checklists in Ads Composer

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. By automating this process, you can enhance governance and streamline the approva

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Composer Application

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Access New Third Pane Experience for Outbound Columns

What is New Third Pane Experience for Outbound Columns?The New Third Pane Experience for Outbound Columns provides a snapshot overview of the message and allows you to perform Quick Actions. Actions available may vary depending on the type and status of the message. You can access the enhanced Messa

Engagement - SES

access

Third Pane

social

+3

Knowledge Base Article

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Message Third Pane

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CreatorIQ Integration with Sprinklr Reporting

Overview Influencer marketing is a core part of modern brand strategy. CreatorIQ helps brands discover, manage, and measure influencer campaigns, while Sprinklr Reporting enables unified measurement across social channels. The CreatorIQ–Sprinklr Reporting integration allows brands to analyze influen

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Creator IQ

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Manage Content Marketing Task Notifications

Email notifications for task updates include a link for the entity associated with the task. This allows you to open the entity related to the task directly, without opening the task first. For example, if the task is associated with a message, the message link will open the Outbound Message Third P

marketing

Task

Workflow Engine

notifications

Knowledge Base Article

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Advanced Task

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Product Insights Machine Learning (NLP)

Product Insight Machine Learning or Natural Language Processing (NLP) helps in driving changes in customer experience. Understanding how your customers behave and what they think about your Brand helps to identify opportunities. These in turn improve customer experience by gathering insights that he

Insights

Knowledge Base Article

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Engines

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Instagram Hashtag Manager: Introduction & purpose

Measure social media impact through hashtag listening and curate content that resonates more with your audience. ​Hashtags play a crucial role in amplifying the reach & engagement of your brand’s social media content. Hashtags are used to categorize the content for our audiences with similar int

Insights

Knowledge Base Article

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Introduction

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Frequently Asked Questions - TikTok

In this article we will cover the most frequently asked questions about TikTok Business.FAQsSome metrics are not showing up in the brand’s dashboard. Is something broken?These metrics are refreshed in T+24 hours (UTC time) from the post being published at TikTok's end itself.Account-levelTikTok Foll

Frequently Asked Questions

social

faq

TikTok Business

Knowledge Base Article

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Know more - TikTok

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Smart Rules for Listening

Every day, millions of conversations happen across the internet on a wide variety of topics. What if you could capitalize on those conversations and deliver relevant, personalized ads to social media users in real-time?​We are introducing Sprinklr Smart Rules for Listening. As a part of Sprinklr Mar

marketing

Knowledge Base Article

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Configuring Smart Rules

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Source Verification FAQs

Get answers to the most frequently asked questions about verifying sources supported by Sprinklr.​What does Source Verification mean in Sprinklr?Source Verification in Sprinklr is a process to determine if Sprinklr’s Listening can pull data from specific sources. Source verification is a two-step pr

Source Verification

Insights

Source Verification FAQs

Knowledge Base Article

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FAQs

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Create an Article with Sprinklr AI+

Sprinklr AI+ transforms the knowledge base editor into a versatile tool to enhance various aspects of the article creation process, from brainstorming ideas and outlining structures to refining language and optimizing content for specific goals like SEO optimization.​The integration of Sprinklr AI+

Service

Knowledge Base Article

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AI-Powered Use Cases

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Matrix Question

Matrix-type questions, also known as grid questions, present respondents with a series of statements or items to evaluate using the same set of response options. These questions are displayed in a grid format, with rows representing the statements and columns representing the response choices.For ex

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Survey Questions

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Upgrade Live Chat SDK on Android

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a complete list of changes in this release, see the release notes.Current ReleaseLive Chat SDK Current Release: 15.1.0Upg

Service

Knowledge Base Article

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Native

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Unified Performance Analytics

Brands often invest heavily in content creation, paid media, and organic social strategies. However, without a unified performance framework, they lack a holistic view of how these efforts contribute to brand growth and conversions. This article will help you:Understand the key challenges brands fac

marketing

Knowledge Base Article

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Unified Performance Analytics

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Introduction to Smart Rules

About 70% of consumers yearn for a more personalized ad experience. The key to delivering a personalized ad experience is:Perfect message + Perfect audience + Perfect timing​Picking the right time to advertise is not easy. It can vary by industry, brand, seasonality, and audience. Here are some exam

marketing

Knowledge Base Article

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Getting Started