Upgrade Live Chat SDK on Android

Updated 

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a complete list of changes in this release, see the release notes.

Current Release

Live Chat SDK Current Release: 12.1.0

Upgrade to 12.1.0

Install Live Chat SDK 12.1.0: Install the Sprinklr Live Chat Messenger using version 12.1.0. For detailed steps, see Install Sprinklr Messenger.

Note: Updated Installation Steps

This release introduces a Gradle plugin to enforce React Native versioning, simplifying maintenance during React Native upgrades.

Consequently, the installation steps have been updated in the following sections:

Upgrade to 12.0.1

  • Update React Native Version: Update React Native version to 0.78.2 in the root build.gradle file

  • Update Live Chat SDK Version: Update Live Chat SDK dependency to version 12.0.1 in the app-level build.gradle file

For detailed steps, see the Install Sprinklr Messenger section.

Breaking Change: AppKey Deprecated

The appKey configuration is no longer required for live chat initialization

Required Actions: Remove all instance of config.setAppKey from your project.