Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
How to Create "Do Not Reach" Lists from X

What is X Do Not Reach List?As an advertiser, you might encounter individuals who should not be exposed to any of your X Ads campaigns. To efficiently prevent these individuals from being targeted, we suggest establishing a Do Not Reach List (DNRL) by uploading a roster of their user identifiers. Th

marketing

Knowledge Base Article

 • 

Create Do Not Reach Lists

SH
Conversational AI Persona Application

OverviewA new enhanced & simplified packaging for end-to-end creation and management of chat & voice bots, helping brands reduce time to market.Conversational AI Persona App offers a simplified UI with an onboarding guide & out-of-the-box offerings, helping brands reduce time to market.

Service

Knowledge Base Article

 • 

Conversational AI Persona Application

RS
Bot Message Feedback in Live Chat

The Bot Message Feedback feature enables users to provide real-time reactions to individual bot messages using intuitive thumbs-up (like) and thumbs-down(dislike) icons. This feedback is stored at the message level and integrated into reporting dashboards, allowing brands to assess sentiment, identi

Sprinklr Service

20.7.1

20.10

Service

+1

Knowledge Base Article

 • 

User feedback on bot messages

SH
How to Manage Scheduled Exports in Ads Reporting

Manage Scheduled ExportsTo Edit a Scheduled ExportTo share Scheduled ExportsTo disable the Export Cover pageOptions available for Scheduled Exports:-On the Scheduled Exports window, hover over the desired scheduled export Options icon.​​Edit: Click Edit to open the Schedule Export window where you c

marketing

Knowledge Base Article

 • 

Create & Manage

SH
What Can Cause Facebook Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, reconnect your social account to Sprinklr. Doing this generates a new token. Each social network has policies and security algorithms to keep its u

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

RS
Customize Agents Dashboard Using Record Manager

The Agent Monitoring screen provides supervisors with a clear view of their team’s status and activity. You can configure and manage this dashboard through the Record Manager screen in Supervisor Settings.Record Manager allows you to customize the Agents dashboard to match specific monitoring requir

Knowledge Base Article

 • 

Configuration Steps

RS
Test Masking Template

The Create Masking Template window has a Test Masking Template icon to test the masking inputs that you provide. Using this screen, you can test the masking details by filling in the mandatory fields, like Approach and Masking character, in the Masking Details screen​ on the left-hand side panel. Ba

Service

Knowledge Base Article

 • 

Masking Templates

RS
Priority-Based Call Blending for Outbound Calls

In many contact centers, the same agents manage multiple call types. Earlier, outbound dialers operated strictly on campaign logic, where outbound calls had a fixed system-defined priority and retries competed equally with fresh calls. There was no control over how these calls were balanced against

Knowledge Base Article

 • 

Dialers

SH
Sprinklr Service: Patch Changes (18.5.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

v18.5.1 (June)

SH
How to Import & Export Ads Custom Metrics

To Import/Export Custom MetricsClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon  in the top-right corner and select Custom Metrics.In the top-right corner of the Custom Metrics window, click 

marketing

Knowledge Base Article

 • 

Import/Export Custom Metrics

SH
What are Requests and Request Forms

Request Forms Sprinklr's Request Forms is an effective way to gather ideas for new marketing campaigns or content. You can create a request form in Sprinklr and kick-start your marketing intake process by sharing it with the requesters to submit new ideas which can later be converted to campaig

marketing

Request Forms

Requests

Knowledge Base Article

 • 

What is Request Management?

SH
EU Member Targeting Restrictions for LinkedIn

As of December 15, 2021, LinkedIn has restricted European Union (EU) member targeting for new Sponsored Messaging campaigns. This is due to the ruling released by the European Court of Justice (ECJ) on November 25, 2021, determining that native inbox advertising requires direct marketing consent und

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
How to Bulk Import Ads for Analysis Purposes

Bulk Importing Ads is an efficient way to create multiple ads in the Ads Manager. This makes campaign launches faster by allowing you to effortlessly scale capabilities that would add value to the different stages of the Advertising workflow. In this article, we will guide you through the use case f

marketing

Knowledge Base Article

 • 

Configuring Bulk Imports

SH
Manage Vanity URLs

Overview Vanity URLs can be managed from Vanity URL Management. Copy Vanity URL to Clipboard Copy a Vanity URL to your clipboard by hovering over the Vanity URL's Options icon and select Copy. Edit a Vanity URL Hover over the Vanity URL's Options icon  and select Edit. Make

experience:space

cloud:core

vanity urls

article:howto

+4

Knowledge Base Article

 • 

URL Shorteners

RS
Bulk Disable Generative AI Features in Sprinklr

Sprinklr provides Generative AI (AI+) capabilities across multiple product modules. These capabilities are governed through centralized, partner-level controls to support compliance, security, and operational requirements.This article explains:How to disable all Generative AI features across your en

Sprinklr AI+

marketing

Insights

social

+4

Knowledge Base Article

 • 

Global Level Control

SH
Standard MM&A dashboards

Sprinklr has introduced new and upgraded dashboard templates in MM&A, designed to monitor and track key PR KPIs for brands, competitors, industry & executives. These dashboards are built with new enhanced widgets/visualizations to uncover actionable insights easily. Standard templates drasti

Insights

Knowledge Base Article

 • 

MM&A Dashboards

RS
Submit Agent Preferences

The Agent Preference feature allows agents to submit their preferred shifts before Schedule Scenarios are created. These preferences are taken into account during the scheduling process.Standard Agent Preferences: You can specify which Shift they prefer and when it should start, within a defined dat

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

 • 

Manage Schedule

RS
Sprinklr Insights: 19.8.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.8.1 Patch release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:​​Sprinklr InsightsSprinklr

marketing

Insights

social

Service

Knowledge Base Article

 • 

19.8.1 Patch (Oct 3-10, '24)

SH
Use Cases of AI Creative Insights

SUMMARYThis article covers the use cases and value of AI-Powered creative insightsPersonasThe Ads Media Manager wants to be able to see how many ads are aligned and not aligned with the individual best practiceThe Media Manager wants to be able to see which element is working best for different cont

marketing

Knowledge Base Article

 • 

Getting Started

RS
Dialer Visibility and Sharing

OverviewDialers are tools that help contact centers make outgoing calls. Different types of dialers work in different ways, like dialing numbers automatically or showing customer details before the call. When it comes to sharing, it’s important to know who can see and use the dialers. The way you sh

Service

Knowledge Base Article

 • 

Dialers