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How to use a shortened URL in publisher

Shortened URL allows for reducing long links from Instagram, Facebook, YouTube, Twitter, Linked In, etc. sites with authority on the Internet. The main purpose of using a URL shortener is to minimize the web page address into something that's easier to remember and track. Longer URLs are nothin

How to use a shortened URL in publisher

Adding a Shorten URL in a Publisher

Publishing - SES

social

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Knowledge Base Article

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Advanced capabilities

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Direct Message (DM) Enablement Process in Sina Weibo

OverviewSina Weibo is a Chinese microblogging platform that blends features of Twitter and Facebook, making it one of the most widely used social media sites in China. In this article, we will walk you through how to enable the DM functionality in Sina Weibo.PrerequisitesAccount must be a verified o

social

Sprinklr Social

Channels - SES

New Article

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Knowledge Base Article

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Engagement in Sina Weibo

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Update Properties skill

Update Properties SkillOverviewThe Update Properties skill allows for the update of variables within the dynamic workflow. This skill ensures that information is captured while using the Dynamic Workflow NodeUpdate Properties skill use casesVariable Update: Create variables and store contextual info

Service

Knowledge Base Article

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Dynamic Workflow

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How to Edit Ad Creatives in the Ads Manager

To Edit Creatives in Ads Manager1. Click the New Tab icon . Under the Sprinklr Marketing tab, go to the Advertising tab and click Ads Manager within Analyze.2. Click Ads from the Section bar of the Ads Manager window.3. Select your desired Ad(s) by checking the box alongside and click View and Edit 

marketing

Knowledge Base Article

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Ad Campaign Management

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Governance of Peer to Peer Chat

You can configure the Peer-to-Peer Chat settings to define which roles and user groups can initiate and respond to conversations. Additionally, to promote enhanced oversight and compliance, administrators can define which user roles or groups are authorized to monitor the conversations.Permissions A

Service

Knowledge Base Article

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Peer to Peer Chat

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Introduction to Agent Copilot

Agent Copilot is a generative AI–powered assistant designed to help agents resolve customer cases faster and more effectively. It is embedded as a widget within the Sprinklr Care Console and provides a chat-driven experience that supports agents throughout the case lifecycle.By combining real-time a

Knowledge Base Article

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Introduction to Agent Copilot

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Actions Available for Ad Entities in Ads Manager

From the Ads Manager, there are a number of actions you can take to manage and edit existing Campaigns, Ad Sets, and Ad Variants. You can take action on individual Campaigns, Ad Sets, and Ad Variants, or you can select multiple entities to apply actions in bulk.In this article, we will look at the f

marketing

Knowledge Base Article

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Ad Campaign Management

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Actions with Paid Rule

You can create a Paid rule at the Customer level. To learn about the navigation to Rule Engine, see About the Rule Engine.Steps To create a Paid ruleClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules within Optimize.In the top-right corner of the Rule Engine window, click Crea

paid rules

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Rule Engine

Knowledge Base Article

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Paid rules

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Configuring Source Specific Settings for Standard and Custom Entities

The Source Specific Settings Screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

marketing

Insights

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Knowledge Base Article

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Configuring Source Specific Settings for Standard and Custom Entities

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Difference between end call and Hangup node

Hang Up  ​This node ends the call for caller, but IVR is still ongoing and actions like sending surveys, email etc can be executed after hangup node. In case if IVR is used for Conference, then using hang-up node will end the conference call with IVR, while agent and caller remain on call.   End Con

Service

Knowledge Base Article

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How to Setup Business Logic

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How does Sprinklr Calculate the Trend Data?

Trend Metrics provide an analytical edge to predict future outcomes; provide better understanding of cause and effect; Insight into changes over time. From aggregated data from the API, Sprinklr stores data trends over different time periods and provides these in the form of Trend Metrics. This arti

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Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Power Reviews Capabilities and Limitations

To utilize the PowerReviews channel to its maximum potential, you need to be aware of its capabilities and limitations.PowerReviews CapabilitiesTermsDescriptionNoteEngagementView Review & ReplyYes Edit Reviews & ReplyNo Delete Review & ReplyNo Get Consumer Email AddressYesGet Review IDYe

article:howto

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product:engagement

feature:system-admin-and-governance

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Knowledge Base Article

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PowerReviews

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New Conversation Card

The "New Conversation widget" allows users to start a new conversation as shown below.1. Welcome TextIn Home Screen section of Live Chat builder you can put the desired welcome text.You can also change the font type by raising a support ticket containing the the appID and the font files in

Service

Knowledge Base Article

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Home Screen

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Word Filters Guardrail

The Word Filters Guardrail allows you to block specific words or phrases from appearing in user interactions. This configuration is useful for restricting profanity, sensitive terms, or any language that violates organizational policies.When a filtered word is detected, the system can:Block interact

Sprinklr AI+

Sprinklr Service

marketing

Insights

+4

Knowledge Base Article

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Types of Guardrails

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Using Dynamic Asset ID in Journey Facilitator

OverviewThis feature allows users to dynamically pass the asset ID in a variable within the API payload for Trigger-Based journeys or a custom field for Manual journeys. This asset ID can then be selected in the Send Message node of Journey Facilitator (JF), enabling the sending of a specific asset

Service

Knowledge Base Article

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Journey Builder

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WhatsApp Template Comparison

You can compare HSM templates created for a WhatsApp Business Account (WABA) to evaluate their performance. By comparing templates, you can analyze key metrics such as send frequency, block-to-send ratio, and the primary reasons templates are blocked. These insights help you optimize template perfor

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Knowledge Base Article

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HSM Templates

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Customizing Peer Dependencies

This section explains which dependencies are mandatory, which can be customized, and how to register or unregister custom implementations for seamless integration. Why is Customization required? In some cases, your existing codebase may already include specific libraries for functionalities such as

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Knowledge Base Article

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Customize Peer Dependencies

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Set Case-Level Skills and Proficiency Using Macros

You can use a macro to set the required skills for a single case or in bulk for selected cases directly from the Care Console. To enable this functionality, configure the Manage Required Skills action within the macro's Manual Actions section. This allows supervisors or agents to quickly update

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Set Case Skills and Proficiency

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Data Collection using Sprinklr Audience API Connector

Sprinklr offers data onboarding using API to import any amount of data to feed into outbound campaigns. The API helps create or update a lead based on the data collected from the create/update lead event API.With the Sprinklr Audience API Connector, you gain robust configuration options for data val

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Knowledge Base Article

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Connectors in Data Collection

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Survey Questions Types

You can add survey questions using different question types such as multiple-choice, rating scales, and open-ended questions, among others. This ensures that the survey questions are relevant to your target audience.​ The type of question you select will determine the way that your customers provide

Surveys

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Knowledge Base Article

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Survey Builder