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Pre-processing Pipelines for Intent Model

Before You StartTo learn about Intent Model, see How to Create an Intent Model: A Step-by-Step Guide Steps for Creating an Intent ModelOn the Intent Model Creation Screen, Browse to Pre-Processing Pipelines dropdown.2. Now choose the preprocessors that align most effectively with your use case. For

Service

Knowledge Base Article

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Set Up NLU Based Intents

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Customer Experience Best Practices in Building a Survey

This document outlines best practices to help users create surveys that are clear, concise, personalized, and optimized for high-quality responses.General GuidelinesSurvey Length and TimingKeep Surveys Concise: Surveys should ideally take less than 2 minutes to complete, except when conducting marke

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Customer Experience Best Practices in Building a Survey

RS
Configure Slot Based Appointment Booking through IVR

Sprinklr IVR provides a seamless way to automate appointment scheduling by allowing customers to select, confirm, or cancel available time slots directly during an IVR call. This functionality is especially useful for callback scheduling, service visits, or customer consultations, reducing manual in

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Configure Slot Based Appointment Booking through IVR

RS
Contact Driver by Agents

Contact Driver by Agents enables you to analyze how contact drivers are handled across agents throughout the lifecycle of a case. This capability helps you understand both:Which agent a contact driver was reported to, andWhich agent ultimately answered or handled the contact driverBy linking contact

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Creating Contact Driver Models

RS
Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Best practices to create a good Story Query

Why is it important to create a good Story Query?As PR teams often deal with brand health monitoring and crisis situations, it is critical for them to monitor relevant conversations with the minimum possible noise. Any noise/irrelevant data can hamper the accuracy of PR reports leading to wrong deci

Insights

Knowledge Base Article

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Story query setup

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Use Cases of Co-browsing

Following are some use cases of Co-browsing​Customer SupportAgents can use co-browsing to assist customers with navigating a website, filling out forms, or making a purchaseSales and DemostrationSales representatives can use co-browsing to give live demonstrations of a website or product and to answ

Service

Knowledge Base Article

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Use Cases

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What Can Cause Pinterest Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Agent Initiated Video Call

Step 1: Agent initiated video callAgents initiates the video call by clicking on the video icon in the care console which opens up video call setup screen. Agent will have option to turn off/on his mic/cameraStep 2: Customer receives video requestCustomer accepts video callVideo call notification co

marketing

Insights

social

Service

Knowledge Base Article

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User/Agent Journey

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Configure FAQ Tool in Agent Copilot

The FAQ Tool allows Agent Copilot to access and deliver accurate answers from training content using Retrieval-Augmented Generation (RAG). This ensures that responses are consistent, contextual, and based on trusted sources.Steps to Configure the FAQ ToolFollow the steps below to configure the FAQ T

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Supported Tools

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What Can Cause TikTok Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

marketing

Knowledge Base Article

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Troubleshooting & FAQs

RS
Custom Entity Application - Nodes in a Dialogue Tree

Before You BeginWithin the Miscellaneous Settings section of Advanced Settings in the Conversation AI application, toggle the switch to Enable Beta Nodes.Additionally, learn more about custom entities to understand if it satisfies your use-case.OverviewEach custom entity comprises multiple fields. I

Service

Knowledge Base Article

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Entity Studio

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Design Effective Leaderboards to Recognise Champions

Advocacy platforms have grown in sophistication, enabling greater user engagement and customization. One of the key features contributing to this user-centric approach is the Program Leaderboard. But what exactly is it, and why does it matter? What are Program Leaderboards? Program leaderboards are

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Screen Recording Reporting

Screen Recording Reporting enables you to monitor how screen recordings are captured during customer interactions. It provides visibility into recording coverage, highlights failure reasons, and helps validate whether recordings are enabled based on configured sampling policies.This reporting helps

Knowledge Base Article

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Screen Recording

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Analyzing Followers Network Report

Follower Network Graph displays the top accounts followed by your audience and visualizes the common followers between them. Utilize the graph to discover new and unknown brands or find patterns in common sets of accounts followed by your audience.The graph widget contains clusters of profiles follo

Followers Network Report

Insights

Audience Insights

Analyze Followers Network Report

Knowledge Base Article

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Followers Networks

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Creative Library Autofill Rule Conditions & Actions

Leverage Creative Library Rules to automate filling out Custom Fields in Ads Creative Library.​Using the Creative Library Autofill Rules, advertisers can set certain rules on Ad Creatives before publishing them. This capability improves the Ad Creative configuration process through automation before

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started with Creative Library Rules

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Daily Share Limits Configuration and Enforcement for Advocates on LinkedIn and X

OverviewDaily Share Limits allow administrators to control how many posts an advocate can share per day on LinkedIn and X (erstwhile Twitter). This helps prevent oversharing, protects brand reputation, and ensures advocates distribute content responsibly across their social networks. The limit is ap

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Content Administration

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When to use Home Page?

Quickly glance through the team performance over the last 24 hoursThe performance of the agents is shown on the home page for last 24 hours, including case volume, response times, customer satisfaction scores, and other information. Supervisors can use this data to better understand how their agents

Service

Knowledge Base Article

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How to use Home Page?

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Understanding Global Profiles and What Is Not Profile Stitching

This article explains how Global Profiles work in Sprinklr, what is and is not considered profile stitching, and how authenticated user connections behave. This information is designed for administrators, analysts, and managers who manage customer identities across social channels, CRM systems, and

marketing

Insights

social

article:topic

+2

Knowledge Base Article

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Profile List

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Leadership Dashboard

This report summarizes the overall Inbound and Outbound call center performance that are necessary for a leadership view.​Inbound KPIsTotal Calls Funnel ViewThis is a funnel level view of all the major call centre KPIs for a quick reference.​​​​Call Count - Total Inbound Calls that landed to the IVR

Service

Knowledge Base Article

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Standard Inbound Voice Dashboards