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Viewing Google DV360 Campaigns in Ads Manager

View DV 360 campaigns in Ads ManagerClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.In the filters container from the top dashboard bar, click Channel and select Google DV360 to filter the corresponding campaigns. ​3. Click the View and Edit i

marketing

Knowledge Base Article

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Ads Publishing

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Unified Platform & Cross-Product: 18.11 Capabilities and Enhancements

Check out the latest feature enhancements that come with the 18.11 Release. Here's a glimpse of the feature advancements in Unified Platform, Display, and Presentations.

marketing

Insights

Cross-Product

social

+3

Knowledge Base Article

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v18.11 Fall Release (November)

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How to Add Notes For Agent from IVR

The Sprinklr IVR (Interactive Voice Response) system includes a node that allows you to add a note to a case or profile. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional detai

Service

Knowledge Base Article

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How to Setup Business Logic

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What is ATA Calibration?

As an admin, you want to make sure that your Quality Managers are aligned with the organization's standards on how to evaluate the agents. This means that an ATA calibration is required between an Admin and Quality Manager to ensure that the criteria on which the Quality Manager is evaluating the ag

Service

Knowledge Base Article

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Audit the Auditor (ATA) Calibration

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About the Rule Engine

The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency, transforming manual processes to automated workflows that execute according to the conditions that you set. You can think of the R

Service

Knowledge Base Article

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Introduction to Rule Engine

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Discovery Runs in AI Agent

The Discover feature in AI Agent Studio helps you identify tasks when predefined workflows are not available. It analyzes historical data—such as past customer and agent conversations to detect patterns and suggest tasks that can be automated. This gives you a clear, data-driven starting point for b

26.1

Sprinklr Service

New Article

Knowledge Base Article

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Discover

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Sprinklr Social: 20.2 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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How to Install & Setup the Adjust Ads Integration

Setup Adjust in SprinklrBelow are the steps you need, to ensure a seamless integration between Sprinklr and Adjust, which will help you understand the data in a unified view.Step- 1 Before You BeginProvide below Details to your Success Manager​TermsWhere It Can Be FoundAPI Token Login to your

marketing

Knowledge Base Article

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Setting Up Adjust

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Pre-Call Automation

The Pre-Call Automation feature offers enhanced visibility and control over Pre-call Automation settings, allowing campaign managers to define automation rules that improve call handling. By using this functionality, organizations can achieve more efficient call routing, simplify workflows, and boos

Service

Knowledge Base Article

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Pre-Call Automation

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Use Trending Topics to find out what's trending

Access the Trending Topics dashboard to check-out popular trends and stay updated!Use the Trending Topics dashboard to see what's popular, then build a Research Query to explore further.To navigate to Trending TopicsClick the New Tab icon. Under the Sprinklr Insights tab, select Trending Topics

Insights

Knowledge Base Article

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Twitter Trending Topics

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Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.The Rule Engine's wide array of conditions and action

marketing

Rule Engine Basics

Insights

social

+2

Knowledge Base Article

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Rule Engine

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Bulk Import X Cards

X cards allow you to advertise on X with more attractive, visual, and dynamic content that helps capture your audience's attention with images and videos. You can create multiple X cards at once by using the X Cards Import capability within Sprinklr Marketing (Ads). This will allow you to save

marketing

Knowledge Base Article

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Set up Twitter Cards

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Sprinklr Live Chat Cookies and Storage Details

This article provides a comprehensive overview of the cookies and storage used by Sprinklr's live chat solutions. Overview Cookies are small data files that a website sends to a visitor's web browser, which are then stored on the visitor's device. These cookies help the website rememb

Service

Knowledge Base Article

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Website Installation

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Sponsored Snaps and Chat Feed Placement

OverviewSprinklr now supports delivery of Snapchat Sponsored Snaps into the Chat Feed placement via Snap’s bidded auction. This unlocks new inventory and can boost performance by layering Chat Feed delivery with existing Story placements.Snapchatter Experience​Placement: Sponsored snaps are directly

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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Version History

This feature helps in keeping track of your community's progress and updates, streamlining your community management experience.​The Version History tab within the Community Builder offers a comprehensive view of the community's changes, including past and present versions. This feature provides det

Service

Knowledge Base Article

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Version Control

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Early Access Environment(EAE)

IntroductionSprinklr’s Early Access Environment (EAE) is a dedicated, pre-production environment hosted in a separate infrastructure (AWS Germany) that mirrors your production setup - excluding customer data. It enables early validation of upcoming quarterly platform releases, allowing you to test n

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Early Access Environment(EAE)

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Quadrant Matrix widget

Learn more about the Quadrant Matrix widget and analyze the performance of different categories according to the relationship between any two metrics of choice.Sprinklr supports a wide range of widgets (aka data visualization types) that can be plotted on any reporting dashboard to view the graphica

Listening Widget

Insights

Quadrant Matrix

Knowledge Base Article

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Types of Widgets

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Create Custom Rich Menus for LINE

You can create a customized rich menu for your LINE account. A rich menu is a customizable menu that is displayed on the chat screen to help users interact with your LINE Official Account. It helps the user to understand the bot’s basic functions clearly. A rich menu is a set of rich menus that can

social

Knowledge Base Article

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Custom Rich Menu

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YouTube as a Benchmarking source

By adding a YouTube link for brand Benchmarking, you can listen to and learn from YouTube data from public pages and perform competitive analysis.YouTube is a platform where you can upload videos of any duration and release them on a public platform where anyone can watch the videos. Around 2.3 bill

Insights

YouTube as a Benchmarking Source

Knowledge Base Article

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YouTube

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Knowledge Base Widget on Agent Homepage​

Agents can access articles outside the Care Console from the Agent Homepage using the Knowledge Base Widget without any Case assigned to them. This helps them reflect on their resolution or learn more for future use. It also makes agents more efficient in searching for articles, reducing trial and e

26.1

Sprinklr Service

20.7.1

20.10

+2

Knowledge Base Article

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Knowledge Base for Agents