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Case SLA Report

The Case SLA Report is used to find each action-level report on a Case. This allows you to report on each agent assignment, Queue Removal, and brand response. The following actions are recorded in this Report, and the duration of each action can be calculated from Case creation, customer activity, o

Sprinklr Insights

26.1

Sprinklr Service

20.10

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Knowledge Base Article

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Detailed Report Glossary

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Actions Available for Ad Entities in Ads Manager

From the Ads Manager, there are a number of actions you can take to manage and edit existing Campaigns, Ad Sets, and Ad Variants. You can take action on individual Campaigns, Ad Sets, and Ad Variants, or you can select multiple entities to apply actions in bulk.In this article, we will look at the f

marketing

Knowledge Base Article

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Ad Campaign Management

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Actions with Paid Rule

You can create a Paid rule at the Customer level. To learn about the navigation to Rule Engine, see About the Rule Engine.Steps To create a Paid ruleClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules within Optimize.In the top-right corner of the Rule Engine window, click Crea

paid rules

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Rule Engine

Knowledge Base Article

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Paid rules

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Customers request callbacks themselves

1. Customers visit the brand's website and request for callbacks​A customer might visit the brand's website to purchase certain products, for example, a customer can perform an array of operations such as adding a product to wishlist or requesting for a callback via Live Chat. In these sce

Service

Knowledge Base Article

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Callback Use Cases

RS
Dialog Tree Invocation Skill

OverviewThe Dialogue Tree Invocation skill enables the dynamic workflow node to redirect conversations to a predefined dialogue tree. This skill is handy for managing complex interactions that require a structured flow of dialogue.Dialog Tree Invocation Skill Use CasesHandle complex queries: Redirec

Service

Knowledge Base Article

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Dynamic Workflow

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Global Variables - An Overview

Sprinklr has introduced Global Variables which is a unified and reusable configuration layer that simplifies workflow development, enhances consistency, and reduces manual errors.Managing reusable data across workflows has historically been a challenge in Sprinklr. Admins often rely on Groovy script

marketing

Insights

social

Service

Knowledge Base Article

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Global Variables

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Sprinklr Marketplace: A Unified Way to Manage Integrations

The Sprinklr Marketplace is a centralized directory of all integrations supported by Sprinklr. It provides detailed information for each app, including whether it is Free or Paid, functionality, installation steps, screenshots, and documentation links. Marketplace offers a unified way to integrate

Platform

New Article

26.4

Knowledge Base Article

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Sprinklr Marketplace

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Instagram Data Sync Frequency

Instagram posts are updated regularly from the published date to a certain time period, the frequency at which the posts and accounts are updated is mentioned as data sync frequencyData Sync FrequencyMetricsSync FrequencyTime periodsAccount LevelOnce a dayData would be available as long as the Insta

social

Knowledge Base Article

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Instagram Data Sync Frequency

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Conversational Analytics Reporting

Reports allow you to track the performance and adoption of all Conversational Analytics features. The widgets are customizable and can be modified. A drilldown feature is available for the widgets to get further details. You can apply the dashboard and widget-level filters by clicking on the Filter 

Service

Knowledge Base Article

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Reporting

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Define Persona for Sprinklr AI Agent

Defining your AI Agent’s persona is essential for delivering a consistent and authentic experience that reflects your organization’s identity. By customizing tone, response style, and personality traits, you ensure that the agent communicates in a way that aligns with your business objectives and re

26.1

Sprinklr Service

Updated Article

Knowledge Base Article

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Establish Identity

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TikTok Data Sync Frequency

TikTok posts are updated regularly from the published date to a certain time period, the frequency at which the posts and accounts are updated is mentioned as data sync frequency.Historical Backfill Capabilities and LimitationsTikTok makes backfill data available for up to 60 days prior to the time

social

Knowledge Base Article

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Know more - TikTok

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Create Reporting Widgets Instantly With Ads Reporting Copilot

Sprinklr Ads Reporting Copilot enables you to create reporting widgets using simple, natural-language prompts. It interprets your intent, selects best-practice metrics and visualizations, and instantly generates a ready-to-use widget that you can add directly to your dashboard. ​In this article, you

Knowledge Base Article

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Sprinklr Copilot for Marketing: Ads Reporting

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Customizing Peer Dependencies

This section explains which dependencies are mandatory, which can be customized, and how to register or unregister custom implementations for seamless integration. Why is Customization required? In some cases, your existing codebase may already include specific libraries for functionalities such as

Service

Knowledge Base Article

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Customize Peer Dependencies

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Set Case-Level Skills and Proficiency Using Macros

You can use a macro to set the required skills for a single case or in bulk for selected cases directly from the Care Console. To enable this functionality, configure the Manage Required Skills action within the macro's Manual Actions section. This allows supervisors or agents to quickly update

Service

Knowledge Base Article

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Set Case Skills and Proficiency

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Survey Questions Types

You can add survey questions using different question types such as multiple-choice, rating scales, and open-ended questions, among others. This ensures that the survey questions are relevant to your target audience.​ The type of question you select will determine the way that your customers provide

Surveys

Service

Knowledge Base Article

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Survey Builder

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Data Collection using Sprinklr Audience API Connector

Sprinklr offers data onboarding using API to import any amount of data to feed into outbound campaigns. The API helps create or update a lead based on the data collected from the create/update lead event API.With the Sprinklr Audience API Connector, you gain robust configuration options for data val

Service

Knowledge Base Article

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Connectors in Data Collection

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Configuring Source Specific Settings for Standard and Custom Entities

The Source Specific Settings Screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

marketing

Insights

social

Service

Knowledge Base Article

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Configuring Source Specific Settings for Standard and Custom Entities

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Power Reviews Capabilities and Limitations

To utilize the PowerReviews channel to its maximum potential, you need to be aware of its capabilities and limitations.PowerReviews CapabilitiesTermsDescriptionNoteEngagementView Review & ReplyYes Edit Reviews & ReplyNo Delete Review & ReplyNo Get Consumer Email AddressYesGet Review IDYe

article:howto

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product:engagement

feature:system-admin-and-governance

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Knowledge Base Article

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PowerReviews

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Difference between end call and Hangup node

Hang Up  ​This node ends the call for caller, but IVR is still ongoing and actions like sending surveys, email etc can be executed after hangup node. In case if IVR is used for Conference, then using hang-up node will end the conference call with IVR, while agent and caller remain on call.   End Con

Service

Knowledge Base Article

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How to Setup Business Logic

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How does Sprinklr Calculate the Trend Data?

Trend Metrics provide an analytical edge to predict future outcomes; provide better understanding of cause and effect; Insight into changes over time. From aggregated data from the API, Sprinklr stores data trends over different time periods and provides these in the form of Trend Metrics. This arti

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary