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Leveraging Response Quality Dashboard

Survey Analytics play a crucial role in generating actionable insights, and the Survey Response Quality Detection feature enhances this process by detecting and flagging low-quality responses. This ensures that all insights are based on the most trustworthy and accurate data. As soon as responses ar

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Managing Response Quality

RS
Linking Hierarchy Data to a Survey Project & Visualization in a Dashboard

This functionality assists you in arranging survey data in line with your organization’s hierarchy, facilitating easier access and analysis of pertinent information for teams at various levels. The organized method guarantees that feedback data can be efficiently leveraged across numerous survey ini

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Hierarchical Reporting

SH
What are Brand Groups?

Brand groups are entities in Benchmarking that contain a set of brands within it. These can be tagged with a unique name and be used as dashboard/section/widget-level filters. There is no upper limit for the number of brands to be added to a brand group, so any number of brands can be added to a bra

Brands in Benchmarking

Insights

Brands

Knowledge Base Article

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Entities

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Create and Assign Global Task Queues

Global Queues are used in the Workflow Engine to assign a task to a Task Queue. Assigning the task to a Task Queue lets anyone within the queue to pick up the task depending on their current bandwidth. Create a Global Task Queue Click the New Tab icon  and select Settings 

experience:space

marketing

Insights

article:howto

+8

Knowledge Base Article

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Queue

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TikTok Ads Reporting Metrics

Leverage this detailed list of all the TikTok metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Given below is a list of all TikTok metrics, along with their descriptions.Metric Name in the Native PlatformMetric Name in SprinklrDescriptionBasicCPATiktok CP

marketing

Knowledge Base Article

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Metrics

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Case Sampling

​Case Sampling rules help you randomly choose cases from a sample of cases based on the defined conditions. For example, using case sampling condition:You can randomly send a survey to the customers without any bias on a sampled set of cases.Supervisors can audit cases randomly to measure agent perf

Service

Knowledge Base Article

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Case Sampling

RS
Setting up Response Custom Fields

Survey response fields can be utilized to store external metadata associated with each response, enhancing the depth of analysis during survey evaluations.Business Use CasesEnhancing Customer Experience:Organizations with multiple locations can enhance customer experience by collecting targeted feed

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Global Settings

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Bulk import/export Business Locations

Learn how you can import and export your business locations in bulk using Location Insights.​Location Insights supports the bulk import and export of Business Locations. Using the Bulk Import capability, you can add or update a large number of business locations at once without the need to follow st

Insights

import business locations

export business locations

Knowledge Base Article

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Business Location Configuration

RS
Agent Status Change Report

The Agent Status Change Report displays the precise times when agent statuses change and the duration spent on each status. It provides detailed insights into the total time an agent spends in each status and tracks how often and how many days an agent enters a particular status. This data is pivote

Service

Knowledge Base Article

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Detailed Report Glossary

RS
Refining Surveys Using AI-Powered Question-Level Suggestions

Question-Level Suggestions in Sprinklr Surveys help you identify and resolve potential issues within your survey. By analyzing the structure and content of your questions, they provide targeted feedback to improve clarity, relevance, and overall design. This ensures your surveys are optimized for be

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Refining

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Ads Unique Metrics Limitations & FAQs

LimitationsThe number of entities should not be greater than 5000 Ads/Ad Set/Campaign.​​Custom Date range selected should be having difference of 180 Days at max in the start date and end date.For LinkedIn Unique Reach metric, the lookback period is 92 Days in case of Custom Date range selection.FAQ

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Permissions required to use Persona Apps

The Standard Persona Apps are enabled by default for all the users in the Sprinklr Hyperspace. To access Sprinklr Hyperspace, go to your user profile in the top right corner of your screen and select the Enable Hyperspace toggle button.If you would like to enable the Persona Only view which gives ac

marketing

Permission

Persona Apps

Knowledge Base Article

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What are Marketing Persona Apps?

SH
Smart Compose Overview

Smart Compose, powered by AI, enhances agent productivity by providing text predictions and suggestions for quicker replies. Agents can leverage this feature in Care Console, Agent Console, or Engagement Dashboards while composing responses to customers. By accepting smart recommendations using the

Service

Knowledge Base Article

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Smart Compose

RS
What is Consumer Advocacy?

Customer Advocacy is the process of encouraging and empowering happy and satisfied customers to promote a brand or product and make them their vocal brand advocates. In contrast to Employee Advocacy, Consumer Advocacy centers on transforming consumers into your vocal brand advocates.Sprinklr Advocac

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy Acumen

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Disable Grabbing Private Messages for Accounts

Sprinklr provides you with the capability to disable grabbing of Direct Messages for your Facebook pages, LinkedIn and Twitter Accounts. This capability will help you improve privacy for your brands. To Disable Grabbing Private Messages for AccountsClick the New Tab icon .. Under Governanc

Do Not Grab Private Messages

social

Disable Grabbing Private Messages for Accounts

Stop Grabbing Private Messages

Knowledge Base Article

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Account

RS
Channel Overview - Social

The Channel Overview – Social Report is a powerful analytics and monitoring tool designed for contact centers and customer engagement platforms. It delivers both real-time and historical insights into customer interactions across social media channels such as Facebook, X (formerly Twitter), Instagra

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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How to Create Facebook Custom Audiences

A custom audience allows you to find existing audiences among people who are on Facebook and target your ads. While creating a Facebook custom audience in Sprinklr, you can use sources such as websites, customer lists, or engagements on Facebook to create your audience.Choose the type of audience yo

marketing

Knowledge Base Article

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Create Custom Audience

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Standard Reporting Dashboard

You can use X Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged with them

social

Knowledge Base Article

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Report on X activities

RS
Voice Campaign Management

Track all the voice campaigns in a single view. Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. Create a customized campaign with efficient dialer algorithms to ensure high productivity.Voice campaigns contain a high level of customizability rega

campaign management

26.1

Sprinklr Service

Voice Campaigns

+4

Knowledge Base Article

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Voice Campaign Creation

RS
Assignment Engine Report

The Assignment Engine report shows the number of calls answered and abandoned in the selected time range at the queue level. This report also displays the service level for various queues. Since this report shows how long it takes for calls to be answered or abandoned, you can determine the customer

Service

Knowledge Base Article

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Report Glossary