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Use Case Hub Configuration

With the Use Case Hub, organizations can execute use cases in just two guided steps. By tapping into Sprinklr’s brand database and built‑in industry intelligence, the hub delivers actionable insights tailored to business objectives. Across industries, whether retail, financial services, technology,

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Use Case Hub

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How to Create & Update Special Ad Custom Audiences

Facebook allows you to categorize your campaigns into a Special Ad Category that best describes your ad. In Sprinklr, you can create a Special Ad Audience to reach new people specifically when your campaign is about Credit, Employment, or Housing.A Special Ad Custom Audience is simila

marketing

Knowledge Base Article

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Create Special Ad Custom Audience

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Configure a URL shortener

Reduce the URL length and include the link in your social media posts to direct customers to your website and apps.URL Shortener is a tool that reduces the length of your URL. It can be created for use when publishing content that includes links. When URL shorteners are applied in the Publisher, you

URL Shortener

Insights

social

Service

Knowledge Base Article

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URL Shorteners

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Version History of Knowledge Base Articles

Version History is a helpful feature in a knowledge management system that allows users to keep track of changes made to articles over time. Each time an article is saved, a new version is created, and the previous version is saved in the Version History.You can view edits to the body, title, and co

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Version History

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Introduction to Outbound rules

Leverage outbound rules in Sprinklr's Rule Engine to control the properties of messages that are sent out. Use cases & Value impactOutbound Rules are utilized to solve various specific automation needs. Some of these key use cases are listed below:Create Variants from Scheduled MessagesInitiate

Outbound Rule

social

Create Rule

Outbound Message Rules

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Knowledge Base Article

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Outbound rules

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Viewing Reddit Ads Campaigns in Ads Pivot

Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Pivot within Analyze.On the Ads Manager Pivot  window, create a new Pivot Table for Reddit analysis. Add the relevant metrics and dimensions against which you want to derive insights from the pivot table.

marketing

Knowledge Base Article

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Ads Publishing

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Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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How are Pacing Control Strategy Groups Metrics Calculated?

Pacing Control helps you monitor your spend throughout the campaign duration. It provides a straightforward representation of how your advertising campaigns perform on a daily basis in order to minimize under or overspends while simultaneously achieving your advertising goals.We have specified all t

marketing

Knowledge Base Article

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Reporting & Analytics

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Business Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call can have different call outcomes. Based on the call outcomes, the admin might want to retry or reach out to the customers again.Business Outcome Retry StrategyWhenever a customer and agent are connected and based on the di

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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How to Apply Dynamic Image Templates in Ads Composer

Leverage versatile, dynamic image templates to modify your product images whenever required without having to edit the entire product feed.Dynamic Image Templates give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for editing and u

marketing

Knowledge Base Article

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Create & Manage Creatives at Scale

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

Service

Knowledge Base Article

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Reporting

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Associate and Dissociate Messages from a Case

In Sprinklr, a message refers to an individual customer interaction that is received by a business through a social media platform or any other communication channel supported by Sprinklr, such as email or live chat. A message can be a comment, post, direct message, or any other type of communicatio

Service

Knowledge Base Article

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Associate/Dissociate Messages

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Whisper Barge-in Report

Whisper Barge-In Report provides detailed information for each monitored call, including case details, call direction (inbound or outbound), type of monitoring action (listen, whisper, or barge-in), duration of the monitoring session, and the number of times monitoring was initiated.Business Use Cas

Service

Knowledge Base Article

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Detailed Dashboards

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How are Contact Driver Insights Generated?

The Contact Drivers Gap Analysis aims to ensure comprehensive coverage and effectiveness of the configured Contact Drivers by addressing missing drivers, incorporating new ones as needed, and refining existing guidelines based on insights from contact center interactions. This involves several key a

Service

Knowledge Base Article

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Introduction

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Add Processing Tool

The Processing Tool in Sprinklr AI Agent simplifies API responses by converting them into readable formats. It works with the API Tool to handle large datasets and allows custom formatting to match user needs.Key BenefitsImproved Readability: Converts complex API data into clear, easy-to-understand

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools

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What is ATA Calibration?

As an admin, you want to make sure that your Quality Managers are aligned with the organization's standards on how to evaluate the agents. This means that an ATA calibration is required between an Admin and Quality Manager to ensure that the criteria on which the Quality Manager is evaluating the ag

Service

Knowledge Base Article

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Audit the Auditor (ATA) Calibration

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Add a Google Play Store Account

Google Play Store is the official app store for Android devices, where users can browse, download, and review applications. Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.In this art

Engagement

add a google play store account

social

Google Play Store

Knowledge Base Article

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Google Play Store

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Best Practice Guide for Adding External APIs in Sprinklr

​To Get the OpenAPI SpecificationTipYou are required to convert a Postman collection to OpenAPI (JSON format).This section describes how to convert a Postman collection to the OpenAPI 3.0.0 standard that can then be utilized for the configuration of a Sprinklr External API.STEP 1: To Export the Post

Best Practices for External APIs

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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Enhanced Modern View for Outbound Window in Distributed

With the v.19.8 release, Sprinklr Distributed is endowed with an enhanced UI that provides a fresh look to the platform. In this article, we provide you with the details of the changes you will view in the Outbound window within Distributed. To be able to use the enhanced Distributed modern view, yo

social

Social - SES

DST - SES

Knowledge Base Article

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Miscellaneous (Distributed User)

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Ad Delivery Health

The Ad Delivery Health monitoring and alert system actively tracks the delivery performance of your ad campaigns in real time. It identifies discrepancies and issues such as scheduling changes, approval delays, delivery shortfalls, or unexpected pauses and triggers alerts. This allows you to take co

marketing

Knowledge Base Article

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Ads Manager Copilot