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LinkedIn - Standard Reporting Dashboard

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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Adding Survey Questions

Sprinklr Surveys provide a range of question formats that can be incorporated into surveys to obtain meaningful feedback from participants. These question formats assist companies in gathering varied information across several aspects, including customer satisfaction, product choices, and feedback r

Insights

Knowledge Base Article

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Survey Questions

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Advanced Approvals for Automated Ads

IntroductionAutomated Ads Advanced Approvals are designed for Automated Campaigns. Automated Campaigns manage numerous campaign. Sometimes up to thousands of ads under a single automated campaign. This feature provides a quick method for reviewing and approving entities while publishing and editing

marketing

Knowledge Base Article

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Advanced Use Cases

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Favorite macros

You can pin the macros to the top of their list of available macros. To pin macros, you are required to check the Favorite this macro for all visible users in the Create Macro window. Please note that the macro can be pinned/unpinned only from the Create or Edit Macro window.Going forward, a macro c

social

Knowledge Base Article

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Get started with macros

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Media Monitoring & Analytics

In today’s modern world, PR teams are struggling to accurately measure the KPIs and hence it becomes difficult for the PR teams to showcase RoI on their efforts. Because of the lack of objective benchmarks, creating data-backed purpose-driven strategies is often difficult.The Media Monitoring &

Insights

Knowledge Base Article

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Media Monitoring & Analytics

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Sprinklr Social: 19.11 Capabilities and Enhancements

Sprinklr Social latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Social latest release:Sprinklr SocialSprinklr MarketingSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Record Page - An Overview

​A Record Page is a customizable interface designed to display comprehensive details about a specific entity—such as a Customer, Account, Leads, or Opportunity—in a structured and intuitive layout. It brings together all relevant data, interactions, and actions for a given record into one unified vi

Knowledge Base Article

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Record Page - An Overview

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Sprinklr APIs Usage Reporting Dashboard

You can create a custom API Usage Report in Sprinklr to monitor your Sprinklr API usage. The report uses the Unified Log Reporting data source to provide real-time and historical insights into your Sprinklr API usage. Key Features The API Usage Report offers the following features: Captures real-tim

marketing

Insights

social

Service

Knowledge Base Article

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API

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Introduction to Security and Compliance in AI+ Studio

AI+ Studio ensures robust security and compliance by implementing advanced data protection measures, safeguarding sensitive information, and maintaining regulatory compliance.Key Security and Compliance FeaturesThe following features are available under Security and Compliance in AI+ Studio.PII Mask

marketing

Insights

social

Service

Knowledge Base Article

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Introduction to Security and Compliance in AI+ Studio

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Getting Started for Agents

As an agent, your role is essential in delivering excellent customer service and maintaining operational efficiency. This section helps agents understand how to navigate and use Sprinklr Workforce Management (WFM) effectively. It outlines the essential steps for managing your daily schedule and rout

Service

Knowledge Base Article

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Getting Started for Agents

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Sprinklr Insights: 26.4.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.​Data Sources and Channe

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Standard Reporting Dashboard

You can use Youtube Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wit

social

Knowledge Base Article

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Report on YouTube activities

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Schedule Callback for Abandoned Calls

In this article we will learn about how you can configure callbacks for customer who dropped with in the IVR.Business Use CasesSend Callbacks to callers who get dropped while waiting in the queue or in between IVR flow at any critical juncture like Payment, Card Blocking, Fraud, Emergency, etcCallba

Service

Knowledge Base Article

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IVR Advanced Use Cases

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Compose LINE Ads

Advertising on LINE allows you to reach millions of LINE users across the globe. You can compose and publish ads to the LINE channel with its natively supported features along with some value-added features through Sprinklr.Note: To learn more about enabling this feature in your environment, please

marketing

Knowledge Base Article

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Ads Publishing

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Persona App Configuration for Care Console

Admins can configure various settings in the Persona App for their Care Console to tailor the interface and functionality to their organization's specific needs. These include options such as Quick Macros, mandatory message previews for certain channels (ensuring agents review messages before s

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

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Persona App Configuration

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Best Practices for Using Triggers

​This article provides practical guidelines for admins and users who configure Triggers in Entity Studio that are easy to understand, predictable in behavior, and simple to maintain over time. These recommendations help you avoid unnecessary complexity, performance issues, and troubleshooting challe

Knowledge Base Article

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Triggers

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Agent Status Report

To deliver the best care to your customers, it becomes extremely important to analyze and maintain the everyday operations of your team. Supervisors can use agent status reports to gather information about the availability of their agents and the time they spent in resolving customer queries through

Service

Knowledge Base Article

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Reporting & Analytics

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Advantage Custom & Lookalike Audiences in Facebook & Instagram Ads

IntroductionAdvantage Custom Audience and Advantage Lookalike Audience are two powerful features offered by Meta that Sprinklr offers that can enhance the performance of your ad campaigns. This article will explore how these features work and how you can effectively use them to reach a wider audienc

marketing

Knowledge Base Article

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Facebook Advanced Capabilities

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Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs, movie

social

Knowledge Base Article

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Getting started

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Repeat Parent Reply Node

​OverviewThe 'Repeat Parent Reply' node is supported only for the dialogue trees deployed in Fallback Bots (Deployment Settings). In case of fallback, if the dialogue tree deployed in the fallback settings has this node, then the bot will publish the last bot reply on which the fallback ha

Service

Knowledge Base Article

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Nodes in a Dialogue Tree