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Sponsored Snaps and Chat Feed Placement

OverviewSprinklr now supports delivery of Snapchat Sponsored Snaps into the Chat Feed placement via Snap’s bidded auction. This unlocks new inventory and can boost performance by layering Chat Feed delivery with existing Story placements.Snapchatter Experience​Placement: Sponsored snaps are directly

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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Use Trending Topics to find out what's trending

Access the Trending Topics dashboard to check-out popular trends and stay updated!Use the Trending Topics dashboard to see what's popular, then build a Research Query to explore further.To navigate to Trending TopicsClick the New Tab icon. Under the Sprinklr Insights tab, select Trending Topics

Insights

Knowledge Base Article

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Twitter Trending Topics

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Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.The Rule Engine's wide array of conditions and action

marketing

Rule Engine Basics

Insights

social

+2

Knowledge Base Article

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Rule Engine

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Snapshot Report on Campaign Performance

By utilizing the snapshot report on campaign performance within Care Reporting, you can gain access to comprehensive, half-hourly snapshots detailing campaign performance, enabling vigilant monitoring of progress and trend analysis. Additionally, you can conduct a thorough examination of lead distri

Service

Knowledge Base Article

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Campaign Performance Report

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Facebook Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Facebook within the Sprinklr platform. ​FunctionalitySupported on Sprinklr Web AppSupported on Sprinklr Mobile AppNotesPublishing CapabilitiesFor details on media recommendations, see Facebook Media Recommendations.Publish a single i

social

Service

Knowledge Base Article

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Getting Started

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Adding Special Pages in the Survey

Sprinklr Surveys offers six Special Pages that help you deliver important information to respondents at different stages of the survey journey. These pages, Introduction, End Page, Already Submitted Page, Expired Page, Paused Page, and Quota Filled Page, are not intended for questions but can be ful

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Special Pages

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Understanding Distribution Related Metrics

This feature offers detailed metrics across all survey distribution channels, helping you track performance and refine your strategy to boost audience engagement.Business Use CasesEnhancing Customer Insights through Multi-Channel Distribution:To understand customer preferences, you can distribute su

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Distribution Overview

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Reporting Glossary for Quality Management and Conversational Analytics

Audit Checklist Response ReportField NameDescriptionChecklist Response CountNumber of times the checklist is evaluated.UserPerson who performed the evaluation.ChecklistName of the checklist used for evaluations.For UserAgent evaluated in the assessment.Evaluation IDUnique identifier for each evaluat

Service

Knowledge Base Article

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Reporting

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GDPR and Privacy Cloud

The General Data Protection Regulation (GDPR) is a comprehensive data protection law that redefines what constitutes personal data and establishes strict requirements for how such data is collected, stored, and processed. Organizations must design their systems and processes with data protection and

Insights

article:howto

social

Service

+1

Knowledge Base Article

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Privacy Guides

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Facebook Account Metrics

You can leverage account metrics to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged

social

Sprinklr Social

Social - SES

26.1.1

+1

Knowledge Base Article

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Facebook reporting glossary

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Compose Interactive Polls for Instagram Story Ads

Get more engagement from your customers by integrating interactive polls for Instagram story ads.While composing an Instagram Story Ad within Ads Composer, you can add Interactive Polling Stickers to your ads. Interactive ads in Instagram Stories allow brands to be more engaging and playful in order

marketing

Knowledge Base Article

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Facebook Ad Formats

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Unified Platform and Cross-Product: 17.10 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a Product titl

Core Platform and Cross-Products: Sprinklr Patch Changes (Post 17.7)

Cross-Products: Sprinklr Patch Changes (Post 17.7)

Core Platform: Sprinklr Patch Changes (Post 17.7)

New Releases

release_note

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v17.10 (November)

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Confirmed Appointment Node in IVR

The Confirmed Appointment Node in Sprinklr IVR is used to finalize and notify customers and agents about a scheduled appointment. It also provides flexible options for appointment modes (VideoChat or Voice Callback) and supports reminders, notifications, and guided workflows for modifications.This g

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Configure Slot Based Appointment Booking through IVR

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Facebook Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Facebook. Facebook Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesReels G

social

Knowledge Base Article

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Getting Started

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Best Time to Call a Lead

The Best Time to Call a Lead feature helps you find the best time to call your leads by looking at past data. Currently, leads are chosen randomly based on the campaign strategy and available leads. There is no way to know the best time to contact each lead. This feature uses past call information t

Service

Knowledge Base Article

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Lead Rules

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Add SSO as a Screener Question in Advocacy

With SSO setup, your employees are able to access advocacy platforms, but as a brand, there is no way for you to own user categorization that drives content visibility. So if you want to classify users into certain content categories, there is no way to do so. Going forward, you will be able to cate

Advocacy - SES

social

SSO as a Screener Question

Social - SES

Knowledge Base Article

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Enablements

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Macro skill

OverviewA Macro skill enables you to execute predefined system macros within the Sprinklr system, allowing for automated and streamlined operations. To know more about creating a Macro, refer to the Create a Task Macro section within this article.Macro Skill Use CasesMacro Skill allows the dynamic

Service

Knowledge Base Article

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Dynamic Workflow

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Unified Analytics Changelog

In this article, you can access the log or record of all notable changes made within Unified Analytics.New Consolidated Spent and Impressions MetricsPreviously, if you wanted to report on Post-level spend or impressions across multiple channels in the same widget, then the overall Spent and Impressi

marketing

Knowledge Base Article

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Advanced Use Cases

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Facebook Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Facebook. Facebook Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesReels G

social

Knowledge Base Article

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Facebook Messenger Overview

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Smart Alerts for Product Insights

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alerts Product Insights alerts Location Insights alerts The k

Insights

Smart Alerts for Product Insights

Knowledge Base Article

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Alerts