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Customers request callbacks themselves

1. Customers visit the brand's website and request for callbacks​A customer might visit the brand's website to purchase certain products, for example, a customer can perform an array of operations such as adding a product to wishlist or requesting for a callback via Live Chat. In these sce

Service

Knowledge Base Article

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Callback Use Cases

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Global Variables - An Overview

Sprinklr has introduced Global Variables which is a unified and reusable configuration layer that simplifies workflow development, enhances consistency, and reduces manual errors.Managing reusable data across workflows has historically been a challenge in Sprinklr. Admins often rely on Groovy script

marketing

Insights

social

Service

Knowledge Base Article

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Global Variables

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Sprinklr Marketplace: A Unified Way to Manage Integrations

The Sprinklr Marketplace is a centralized directory of all integrations supported by Sprinklr. It provides detailed information for each app, including whether it is Free or Paid, functionality, installation steps, screenshots, and documentation links. Marketplace offers a unified way to integrate

Platform

New Article

26.4

Knowledge Base Article

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Sprinklr Marketplace

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Instagram Data Sync Frequency

Instagram posts are updated regularly from the published date to a certain time period, the frequency at which the posts and accounts are updated is mentioned as data sync frequencyData Sync FrequencyMetricsSync FrequencyTime periodsAccount LevelOnce a dayData would be available as long as the Insta

social

Knowledge Base Article

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Instagram Data Sync Frequency

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Define Persona for Sprinklr AI Agent

Defining your AI Agent’s persona is essential for delivering a consistent and authentic experience that reflects your organization’s identity. By customizing tone, response style, and personality traits, you ensure that the agent communicates in a way that aligns with your business objectives and re

26.1

Sprinklr Service

Updated Article

Knowledge Base Article

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Establish Identity

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Conversational Analytics Reporting

Reports allow you to track the performance and adoption of all Conversational Analytics features. The widgets are customizable and can be modified. A drilldown feature is available for the widgets to get further details. You can apply the dashboard and widget-level filters by clicking on the Filter 

Service

Knowledge Base Article

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Reporting

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TikTok Data Sync Frequency

TikTok posts are updated regularly from the published date to a certain time period, the frequency at which the posts and accounts are updated is mentioned as data sync frequency.Historical Backfill Capabilities and LimitationsTikTok makes backfill data available for up to 60 days prior to the time

social

Knowledge Base Article

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Know more - TikTok

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Create Reporting Widgets Instantly With Ads Reporting Copilot

Sprinklr Ads Reporting Copilot enables you to create reporting widgets using simple, natural-language prompts. It interprets your intent, selects best-practice metrics and visualizations, and instantly generates a ready-to-use widget that you can add directly to your dashboard. ​In this article, you

Knowledge Base Article

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Sprinklr Copilot for Marketing: Ads Reporting

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Button List Template (KakaoTalk Brand Message)

The Button List template for KakaoTalk Brand Message allows businesses to present customers with a list of interactive buttons in a single message. This format is ideal for offering multiple call‑to‑action options such as visiting a website, accessing product details, or triggering a message deliver

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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KakaoTalk Brand Message Templates

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How to Customise Grading Tiers in the Creative Management App?

Customizing grading tiers in your Creative Management App can enhance how you assess and manage your team’s performance. This guide will show you how to tailor these tiers to better fit your project's needs and team dynamics, ensuring more accurate evaluations.Note: If you haven't yet expl

marketing

Knowledge Base Article

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Brand Creation in Creative Management App

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About Automated Bid Multipliers

IntroductionAutomated Bid Multiplier is a feature that helps you manage your advertising budgets more effectively by automatically adjusting your bids based on how different audience segments respond to your ads.​Why is it useful?Saves Time: Instead of manually checking reports and adjusting bids/mu

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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How to use a shortened URL in publisher

Shortened URL allows for reducing long links from Instagram, Facebook, YouTube, Twitter, Linked In, etc. sites with authority on the Internet. The main purpose of using a URL shortener is to minimize the web page address into something that's easier to remember and track. Longer URLs are nothin

How to use a shortened URL in publisher

Adding a Shorten URL in a Publisher

Publishing - SES

social

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Knowledge Base Article

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Advanced capabilities

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Direct Message (DM) Enablement Process in Sina Weibo

OverviewSina Weibo is a Chinese microblogging platform that blends features of Twitter and Facebook, making it one of the most widely used social media sites in China. In this article, we will walk you through how to enable the DM functionality in Sina Weibo.PrerequisitesAccount must be a verified o

social

Sprinklr Social

Channels - SES

New Article

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Knowledge Base Article

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Engagement in Sina Weibo

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Update Properties skill

Update Properties SkillOverviewThe Update Properties skill allows for the update of variables within the dynamic workflow. This skill ensures that information is captured while using the Dynamic Workflow NodeUpdate Properties skill use casesVariable Update: Create variables and store contextual info

Service

Knowledge Base Article

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Dynamic Workflow

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Care Console Widgets in iFrame

Sprinklr is enhancing its iFrame functionality by integrating the Sprinklr Care Console’s widgets in the iFrame. This upgrade lets you customize the iFrame based on your business needs and embed it within your CRM. You can directly use Sprinklr Care Console widgets like Smart Assist, Agent Nudges, P

marketing

Insights

social

Service

Knowledge Base Article

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iFrame

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How to Edit Ad Creatives in the Ads Manager

To Edit Creatives in Ads Manager1. Click the New Tab icon . Under the Sprinklr Marketing tab, go to the Advertising tab and click Ads Manager within Analyze.2. Click Ads from the Section bar of the Ads Manager window.3. Select your desired Ad(s) by checking the box alongside and click View and Edit 

marketing

Knowledge Base Article

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Ad Campaign Management

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Governance of Peer to Peer Chat

You can configure the Peer-to-Peer Chat settings to define which roles and user groups can initiate and respond to conversations. Additionally, to promote enhanced oversight and compliance, administrators can define which user roles or groups are authorized to monitor the conversations.Permissions A

Service

Knowledge Base Article

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Peer to Peer Chat

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Introduction to Agent Copilot

Agent Copilot is a generative AI–powered assistant designed to help agents resolve customer cases faster and more effectively. It is embedded as a widget within the Sprinklr Care Console and provides a chat-driven experience that supports agents throughout the case lifecycle.By combining real-time a

Knowledge Base Article

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Introduction to Agent Copilot

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Sprinklr Marketing : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.10 Release

Modern Marketing & Advertising: 17.10 Capabilities and Enhancements

release_note

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v17.10 (November)

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Sprinklr Service: Patch Changes (18.8.3)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

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Knowledge Base Article

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v18.8.3 (October)