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DVT Part 1: Create Dynamic Video Templates

Video templates have become one of the most vital marketing tools today, saving time and helping create attractive video ads. Our renderer smoothens and accelerates the video creation process, ensuring a better experience for you. Create video templates in Sprinklr's asset manager by importing the A

marketing

Knowledge Base Article

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Video Templates - Part 1 (How to create a video template)

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How to Apply Custom Fields to Ads using Reverse Naming Conventions

Automatically update your custom fields and reduce the average workflow duration using reverse naming conventions.​When building Ad Campaigns in native, users will often follow a naming convention, but when the Ads get auto-imported into Sprinklr no Custom Field tags will be applied to them, which m

marketing

Knowledge Base Article

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Advanced Use Cases

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User Communication Elements

​OverviewUser Communication Elements are components within the Guided Workflow Canvas that enable direct communication with users as they navigate a workflow. These elements are designed to convey important messages, updates, or instructions, enhancing the user experience and guiding them through ea

Service

Knowledge Base Article

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Guided Workflow Canvas

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Create and Assign Connected User Groups

Overview Based on the Dynamic User Groups, Connected User Groups allow us to set the corresponding User Group/Task Queue as a subscriber to a task within the Workflow Engine. Create a Connected User Group Click the New Tab icon  and select Settings under the Social C

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Knowledge Base Article

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User Management

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User Opt-in and Opt-out methods

IntroductionBefore you are allowed to send notification messages to customers on WhatsApp, you must first receive consent from the customer to communicate with them via an explicit opt-in process. This is a mandatory requirement from Whatsapp as they don’t want businesses to spam their customers.​Re

Service

Knowledge Base Article

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Advanced Use Cases

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Supported Channel Actions for Ads Comment Moderation

Learn more about channels and actions available in Sprinklr for Ads comment moderation.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in demand for their products.

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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Supported Channel Actions

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Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.June 2024Direct Messages from LinkedIn Profiles to LinkedIn Company Accounts - Sprinklr allows direct messages from LinkedIn Profiles to LinkedIn Company accounts. LinkedIn Company accounts cannot initiate a conversation, however, they can react

social

Knowledge Base Article

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Getting started

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Configure deflection page

Note: Before working with the deflection builder explained in this article, ensure you are familiar with the concepts covered in Getting started with deflection article .OverviewThe Sprinklr Deflection Builder is designed to create channel deflection links, enabling easy redirection of users from so

Service

Knowledge Base Article

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Configuration Steps

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Macro skill

OverviewA Macro skill enables you to execute predefined system macros within the Sprinklr system, allowing for automated and streamlined operations. To know more about creating a Macro, refer to the Create a Task Macro section within this article.Macro Skill Use CasesMacro Skill allows the dynamic

Service

Knowledge Base Article

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Dynamic Workflow

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Workforce Management Overview

Sprinklr's Workforce Management (WFM) streamlines contact center operations and offers robust capabilities for Forecasting, Capacity Planning, Scheduling, Time Off management, and Real-time Adherence. It uses proprietary AI solutions to accurately predict forecasts, generate optimal capacity pl

Service

Knowledge Base Article

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Sprinklr's Workforce Management Solution

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Pinterest Performance+ Optimization

Pinterest Performance+ combines Pinterest’s automation and AI-powered features to simplify campaign creation and boost campaigns to maximize ad impressions. In this article, you will learn how to enable Pinterest Performance+ for your Paid Initiatives in Sprinklr. You can enable Performance+ in fou

marketing

Knowledge Base Article

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Publish Pinterest Ads

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Standard Analytics Report

The Standard Analytics Tab is a system-generated report for surveys that aims to provide users with meaningful analysis with no user effort. It contains one section for each question; depending on the question type, it can have multiple widgets for a question. It also provides the following AI-power

Insights

Knowledge Base Article

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Standard Analytics

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Alerts in Schedule Scenarios

The Alerts functionality within Schedule Scenarios enables Workforce Managers to resolve conflicts directly within the scenario interface. This feature eliminates the need to navigate to separate pages, making conflict resolution a part of the Schedule Scenario management workflow.View Alerts in Sch

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Knowledge Base Article

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Schedule Scenarios

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Upgraded Smart+ Creatives

Upgraded Smart+ Creatives allow you to add up to 50 creatives (assets) per ad. You can upload a mix of images, videos, text, and Call-to-Actions (CTAs).TikTok automatically mixes and matches these assets in real-time to show the best-performing combination to each user.​​Creative Combination: You ar

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Sprinklr Marketing

Knowledge Base Article

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Publish TikTok Ads

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Configure Actions Section for Record Manager

The Actions Section in the Record Manager allows you to add various interactive elements that can enhance the user experience by enabling them to perform actions directly from the Record Manager interface. This section includes options like Global CTAs, Header Actions, and Upfront Filters to facilit

Knowledge Base Article

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Configure Action Section for Record Manager

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TVEyes as a source

Learn how you can use TVEyes as a source for MM&A to monitor and analyze additional broadcast data from TV and Radio channels.TVEyes is a leading broadcast data vendor specializing in global news content from TV & Radio channels. With global coverage and rich data assets, TVEyes allows you t

Insights

Knowledge Base Article

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Source related

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Issue Type

Before we beginBefore delving into the concept of Issue Type and its role in defining bot orchestration strategy, it is crucial to have an understanding of the following points:Train Intents, Entities & SlotsConfigure Bot WorkflowsOverviewEvery Inbound fan message has some characteristics. We ca

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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How to Clone Ad Entities in Ads Manager

Leverage Clone and Quick Clone options to create copies of any ad entity you want. ​Clone and Quick Clone helps to recreate and copy your existing ad entity without starting from scratch. For instance, you may have six ads running across two campaigns that are scheduled to end soon. Of those ads, yo

marketing

Knowledge Base Article

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Ad Campaign Creation

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Why is Facebook important?

Facebook is a social media networking site that allows users to connect with friends, family, co-workers and others, including groups of people who share similar interests. Users can share pictures, videos, articles and opinions with their friends. Here, we explain few reasons on why brands should m

social

Knowledge Base Article

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Getting Started

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Why is Facebook important?

Facebook is a social media networking site that allows users to connect with friends, family, co-workers and others, including groups of people who share similar interests. Users can share pictures, videos, articles and opinions with their friends. Here, we explain few reasons on why brands should m

social

Knowledge Base Article

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Facebook Messenger Overview