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Slots Reporting

In Sprinklr Workforce Management, Slots refer to specific periods within a schedule that are assigned to agents.You can perform reporting and analytics on these slots using Sprinklr’s Reporting functionality, using the Metrics and Dimensions mentioned on this page. These Metrics and Dimensions are p

Service

Knowledge Base Article

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Other WFM Reports

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Platform Usage Report

The platform usage report provides insights into the key activities with the system, including any modifications to the account, workflow configuration, user addition, usage, and dashboard export. It sets user account changes, such as settings, permissions, or roles, ensuring user management and gov

Service

Knowledge Base Article

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Detailed Dashboards

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Call Level Analytics

The Call Level Analytics Report provides detailed case-level analytics for voice calls, linking key factors like Contact Drivers, Sentiment and Predicted CSAT Scores to specific call attributes such as noise, volume, speech rate, dead air time, and more. Thus, it offers a comprehensive view of call

Service

Knowledge Base Article

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Detailed Report Glossary

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Whisper Barge-In Report

The Whisper Barge-In Report shows detailed information about call monitoring activities, including Listening, Whispering, and Barge-In actions performed within the system. These activities can be performed by supervisors on the Supervisor Console, providing details of the supervisors who initiated t

Service

Knowledge Base Article

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Detailed Report Glossary

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Video Calling Report

The Video Calling Report captures key parameters such as call duration, start/end times, agent assignment details, and conversation types for video calls (for example, audio-only or video). It helps organizations assess the performance of video calls, monitor agent efficiency, and optimize the effec

Service

Knowledge Base Article

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Detailed Report Glossary

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Create X App Download Cards

Sprinklr supports the creation of X Image and Video App Download Cards using the Digital Asset Manager. You can create app download cards to drive installs for mobile applications with several call-to-action buttons for users to take specific actions on viewing your ads.To Create X App Download Card

marketing

Knowledge Base Article

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Set up Twitter Cards

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Instagram as a Listening source

Instagram is one of the most popular social media channels with a large user base of over 1 billion monthly active users and high engagement rates, making it a valuable platform for reaching and interacting with potential customers. Brands can use Instagram to showcase their products, tell their bra

Insights

Knowledge Base Article

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Instagram

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Undo-Redo in Task Sheet View and Task Timeline View

Project Management supports undo-redo for certain actions in task sheet view and task timeline view. You can perform undo-redo by using the following keyboard commands:PCUndoRedoMacCommand + ZCommand + Shift + ZWindowsCTRL + ZCTRL + Y​Following actions performed in given areas support undo-redo in P

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marketing

PM_FAQ_2

PM_TASK_TIMELINE_VIEW_2

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Knowledge Base Article

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Task Sheet Advanced Use Cases

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Ad Variant

PaidApiAdVariant SchemaField NameField TypeDescriptionUpdate SupportedChangeTypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStringTy

marketing

Knowledge Base Article

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LinkedIn

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Object Schema

FrequencyRequestField NameField TypeDescriptionstatusStringCurrent status of the frequency request.typeStringType of frequency controlvalueIntegerMaximum allowed occurrences within the duration.durationInDaysintDuration over which the frequency cap applies (in days).eventStringEvent type associated

marketing

Knowledge Base Article

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Object Schema

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Trend Solutions

Trend metrics provide the daily level performance of posts. Respective Channel APIs provide only lifetime value i.e. the total number of say impressions on a post. There are multiple instances when data from the API could fail for a singular day, in this article we will cover how we adjust trend met

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Lithium Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Lithium within the Sprinklr platform.  FunctionalitySprinklr Supported  Create PostYesEdit a Published PostYesPost PhotosYesPost VideosYesReply on PostYesSchedule PostYesPull in Data from Discussions (Topics + Rep

social

Knowledge Base Article

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Setting up Lithium account in Sprinklr

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Use AI Studio as a data dource in Listening dashboards

This article describes how to plot the AI Studio dimensions to a Listening dashboard to get instant insights into your AI Project’s related data.​Sprinklr’s AI Studio allows you to test the AI models to your satisfaction and provide feedback to customize the models as per your requirements. Besides

Insights

ai studio

Knowledge Base Article

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Use AI Studio as a data source in the Listening to report on projects

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Automated Sampling and Allocation

​Sampling ActionTo assign cases for evaluation, it becomes important to randomly pick a sample of cases for assignment. To sample cases based on different business scenarios, for example, 10 cases per day, 20 cases per month for every agent, etc., can be handled through the sampling actions that are

Service

Knowledge Base Article

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Automated Sampling and Allocation

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Virtual Queue Reporting

A Virtual Queue (VQ) Reporting offers end-to-end visibility into how calls progress through the entire voice routing lifecycle—starting from the IVR, moving across one or more Work Queues, and ultimately being handled by an agent. A Virtual Queue represents a logical service pathway (For example, Bi

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Additional Use Cases

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Ad Type to URL Mapping

All the channel-specific dimensions related to Link URLs and Landing Page URLs have been deprecated and consolidated into one common Ad Creative Link URL dimension within Ads Reporting. Ad Creative Link URL dimension depicts the URL corresponding to the ad type. This will help you gain real-time ins

marketing

Knowledge Base Article

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Ad Type to URL Mapping

RS
Case SLA Report

Overview:In this report, is used to find each action level report on case, this allows us to report on each agent assignment, Queue Removal, Brand response. The following actions are recorded in this report, and the duration of each action can be calculated from Case Creation or Fan Activity or Agen

Sprinklr Service

Service

Reporting Glossary

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Knowledge Base Article

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Report Glossary

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Metrics and Dimensions in Location Insights

Location Insights – Drill down optionsDrill down is a feature that lets the user analyze more specific data points in a widget. It gives the user an in-depth view of a selected metric in one click, keeping the original widget accessible at all times.Location Insights – DimensionsDimensionDescription

Insights

Knowledge Base Article

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Metrics & Dimensions

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Agent Voice Performance Report

The Agent Voice Performance Report provides a detailed analysis of agent performance in handling voice interactions. It delivers data on key parameters such as average handling time, ACW time, number of inbound calls offered, and more. This report helps supervisors monitor and evaluate agent efficie

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

RS
Voice Report (Customer)

The Voice Report (Customer) provides comprehensive details about calls from a customer perspective, covering both inbound and outbound calls.Each call is associated with a unique Conversation ID, which represents the most granular level of detail in this report. All records are stored based on this

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary