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Create A Column For Youtube

In the Engagement Dashboard, Sprinklr offers different column types for YouTube that can be added to the dashboard. After the YouTube account is added, you will be able to pull in all your native conversations and reply on the same. In this article, you will learn about how to create a column for yo

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Engage with YouTube Messages

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Local Fallback Settings

Before you BeginYou can only add handling for fallback if a user reply node is added. OverviewLocal fallback can be configured for invalid user replies inside the relevant dialogue tree. This handling helps in redirecting customers to the correct response before triggering a fallback dialogue tree (

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Fallback Settings

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Configure Dialogue Tree as Task in Agent Copilot

Dialogue Tree as a Task enables you to design deterministic, branching conversational flows that are often required in compliance-mandated environments. Unlike free-flowing AI conversations, dialogue trees ensure predictable and controlled interactions.This task type provides direct access to key ca

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Dialogue Tree as a Task

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Sprinklr Unified Analytics Solutions

Advertisers often need a single solution that delivers a comprehensive view of paid, owned, and earned media, especially on social platforms. Sprinklr unifies paid, owned, and earned performance data within a single, AI-powered platform that provides marketing teams with complete visibility, consist

marketing

Knowledge Base Article

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Overview

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Add an Email Marketing Account to publish emails in bulk

In this article you will learn how to add an Email Marketing Account in SprinklrHow to set-upIt is necessary to get the domain verified as a prerequisite in order to send the emails using the domain. You can follow the following steps to get your domain verified:Raise a support ticket at tickets@spr

Email Marketing Account

marketing

Social Accounts

Domain Whitelisting

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Setting up Email Marketing 

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Compare Paid Strategy dashboard

The paid strategy allows a brand to channel its marketing spend towards creating content that reaches a wider audience, ultimately increasing traffic, sales, and revenue. Monitoring competitor campaigns can help improve a brand's own strategy. This can be achieved by navigating to the Compare P

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Compare Paid Strategy Dshboard

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Standard Dashboards in Benchmarking

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Understanding the Trends: Care Strategy

Struggling to understand the Trend widgets? Don’t worry!   ​Care Strategy   ⬆ Time Trend, ⬆ Fan Messages Trend -> Possibility of Unanswered Queries Backlash  Observing a prolonged increase in response time alongside a rise in fan messages for your brand compared to competitors might lead to unan

Insights

Knowledge Base Article

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Benchmarking Dashboards

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Create a Facebook Page/Profile Column

A Facebook account is the basic profile Facebook creates for you when you sign in with your information, whereas a Facebook page is a public profile created for a business, brand, celebrity, or organization. Sprinklr facilitates engagement features for both of these accounts. In this article, we

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Add Facebook column in engagement dashboard

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Use the IVR Loop Node to Process API Returned Lists

Sprinklr's Interactive Voice Response (IVR) system enables admins to loop through values within lists returned by APIs. This guide covers how to leverage the Loop node to iterate over each item in a list and dynamically perform actions on each value, such as sending individualized messages.​API

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Use the IVR Loop Node to Process API Returned Lists

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Status Card

Using Status Cards, you can update your customers regarding the health of a key resource at a glance. These key resource could be a website or service that they interact with frequently. By showing the status of this resource directly, customers don’t have to reach to agents repeatedly. Hence, this

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Home Screen

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Snapchat Ads Reporting Metrics

Leverage this detailed list of all Snapchat metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all Snapchat metrics, along with their descriptions.Snapchat Metric NameDescriptionSprinklr Metric Name--Swipes15 Second Video ViewsThe total n

marketing

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Metrics

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Request Forms for Paid Briefs

Request Forms for Paid Briefs allow you to submit requests for paid social campaigns within Sprinklr Marketing. This helps your marketing team capture, manage, and review all incoming requests from various business units in one place saving valuable time and cost. In this article, we will learn how

marketing

Request Management

Paid Brief Request Forms

Create Paid Brief Request Forms

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Paid Briefs

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Setting Up Actions in Workflows

Actions are the tasks executed within a workflow once specific conditions are met or an event is triggered. They represent the operational steps that drive the workflow towards its intended outcome. By defining precise actions, youcan ensure workflows run efficiently and deliver consistent results.

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20.10

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Setting Up Actions

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Updating a Ticket Using Guided Workflow

You can create a Guided Workflow that allows agents to search for and update existing tickets using specific fields. This Guided Workflow enables agents to efficiently locate a particular ticket, select it from the search results, and update it.The high-level steps for creating a Guided Workflow for

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Update a Ticket Using Guided Workflow

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Create a Task Macro

Macros are used to execute multiple actions on an entity with a single click. You can apply task macros to tasks to take multiple actions the same way you can with other entity types. Macros allow you to create efficient task workflows, taking multiple actions on a task at once. While creating Task

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Macros

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Compose Facebook Placement Asset Customization Ads

Customize your ad creatives for different placements and increase the visibility of your ads for users.While creating a new creative for your Facebook campaign, you can customize your ad creatives for different placements by enabling Placement Asset Customization (PAC). This will allow you to provid

marketing

Knowledge Base Article

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Facebook Ad Formats

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Actions with Listening rules

Listening Rules in Sprinklr allow you to create conditions and actions that will execute on Listening content.Listening ActionsThe Actions for Listening Rules are:Assign a Message to User/QueueChange Properties of MessageProperties of the Message SenderCopy Properties from Source To DestinationAssig

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Listening rules

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Agent Case Macro Usage Report

The Agent Case Macro Usage Report shows the performance of agents regarding the usage of Macros on Cases. It includes the count of Macros applied and the timestamps when each Macro was applied at the Case level. This information helps supervisors track Case movement and transfers based on the number

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Detailed Report Glossary

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Customer Authentication

If a user is already logged in on the components, you can securely pass their authenticated details to the chat for user authentication. This process is called pre‑authentication. With pre‑authentication, you don’t need to request customer details again during the chat flow. Instead, you can reuse t

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Customer Authentication

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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

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Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows