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Google Drive DAM Integration

Learn how to integrate Google Drive with Sprinklr's Digital Asset Management (DAM) system in this integration guide. Click to know more!

marketing

Knowledge Base Article

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Integration Guides

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Overview of Sprinklr Surveys

Sprinklr Surveys simplifies the process of gathering direct feedback from customers and stakeholders. Powered by Sprinklr AI+, it automatically analyzes responses to uncover actionable insights, cutting down the time needed to detect key trends and correlations. This enables CX and brand teams to bo

Sprinklr Insights

Insights

20.10

cfm-surveys

+1

Knowledge Base Article

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Introduction to Customer Feedback Management

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AI dimensions in Benchmarking

Sprinklr's AI Model for Benchmarking helps in categorizing brand posts or fan comments to gain actionable business insights, thereby reducing the time and effort of manually going through thousands of posts & comments. In Sprinklr Benchmarking, using AI, you can do x, y, z.The AI dimensions

Insights

AI Dimensions in Benchmarking

Knowledge Base Article

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Advanced Concepts

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Consumption Analytics

Consumption Analytics is the Data engine used to provide Reporting insights into alerts. Reporting will show all users who are the alert recipient for any given selected alert. You can provide reporting on alerts using the following metrics and dimensions.MetricsMetricsDescriptionAlert Count Th

experience:space

feature:reporting

article:howto

reporting on alerts

+8

Knowledge Base Article

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Create a widget

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What are Intents?

OverviewSprinklr's Conversational AI understands user intentions to help them achieve their goals. This article explains how intents are detected and classified, their importance, and how Sprinklr leverages data analysis for accurate intent recognition.​Understanding IntentsConversational AI id

Service

Knowledge Base Article

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Set Up NLU Based Intents

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Publishing Facebook and Instagram Partnership Ads

Facebook and Instagram Partnership ads allow advertisers to collaborate with creators, influencers, or other businesses, by running ads using co-branded assets or shared posts. These ads display both your brand and your partner's handle, helping you reach a wider audience with more impactful content

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Facebook and Instagram Partnership Ads

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Standard Social Listening Dashboards

Overview You can do a fast and easy review of analytics via pre-built standard dashboards that have a number of pre-built widgets. Sprinklr can generate an Overview Dashboard and an Insights Dashboard in the left pane which correspond to configured Topics and Topic Groups. Through Listening yo

Insights

Standard Listening Dashboard

Insights Dashboard

Listening Insights

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Knowledge Base Article

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Listening Dashboards

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LinkedIn - Standard Reporting Dashboard

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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New Disclose Video Content Options in TikTok

Overview To promote transparency and build trust between TikTok users and advertisers, creators now have the option to disclose when content shared via Stories or Posts is branded. This setting can be enabled when promoting a brand, product, or service. Starting August 22, 2025, specific parameters

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Leverage custom fonts to brand the surveys

The Custom Font Support feature in Survey Builder allows organizations to apply their brand‑approved font families directly within surveys. By uploading fonts into the Asset Manager, teams can make them instantly available across all font selection menus. This enhancement strengthens brand consisten

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Survey Styling

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Voice Configurator in Voice Settings

The Voice Configurator in Voice Settings is a central hub for administrators to manage and configure various voice-related settings. It provides a unified interface for handling Voice Outbound, Voice Inbound, and Voice Recording settings, simplifying the implementation and customization of voice fun

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Voice Configurator

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Survey Analytics Overview

The Analytics Module provides a robust set of tools designed to analyze survey data across various use cases and organizational hierarchies. It includes:Standard Analytics Feed: An auto-generated report offering quick survey insights, powered by AI for hypothesis validation and text analytics.Custom

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Analytics Overview

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Troubleshooting and FAQs

Here are some frequently asked questions (FAQs) related to appointment booking:What if more than 1 customer books one available slot?While configuring the slots, you can define the frequency for a particular time slot. As the slots keep getting booked, we ensure that the slot availability is updated

Service

Knowledge Base Article

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Troubleshooting

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What is Location Insights?

Sprinklr's Location Insights helps you understand how customers feel when they interact with a brand/service by capturing customer experience data at the point of occurrence. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data

Insights

Knowledge Base Article

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What is Location Insights?

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Sprinklr Service: Patch Changes (19.2.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.2.1 Patch (Mar 16-24, '24)

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Visualizing and Managing Dependencies in Timeline View

OverviewTimeline view allows you to visualize Dependencies through Task Bars and arrows. In Timeline view you can also enable Critical Paths. A Critical Path highlights Tasks which are dependent on each other in a way that delays to one Task can automatically delay or Tasks in that Path. Thus, Crit

marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC_2

Knowledge Base Article

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Dependencies

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Facebook as a Listening source

By adding Facebook as a Listening Source, you can listen to and learn from Facebook data from public pages.​Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook is one of the highly sought-after channel

Insights

listening source

Facebook Listening Source

Knowledge Base Article

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Facebook

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List of ML Engines Supported in the CMA

The ML Engines in the Creative Management App (CMA) are designed to enhance your creative content strategy by seamlessly integrating AI capabilities. Whether it's ensuring brand visibility through logos, text, or strategic placement in keyframes of video content, these ML engines are equipped t

marketing

Knowledge Base Article

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Overview

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Rule Validation

Sprinklr's Rule Engine uses validation checks to help make sure that the Rules you create will work as expected. Validation checks in the Rule Engine ensure that Rules are viable and that Rules are not created with errors that can prevent the Rule from working.Below, we'll cover the valida

rule validation

core

automation

social

+2

Knowledge Base Article

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Introduction to Rule engine

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Getting Started for Agents

As an agent, your role is essential in delivering excellent customer service and maintaining operational efficiency. This section helps agents understand how to navigate and use Sprinklr Workforce Management (WFM) effectively. It outlines the essential steps for managing your daily schedule and rout

Service

Knowledge Base Article

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Getting Started for Agents