Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Bulk Prediction

​Note: Before getting started with bulk prediction, ensure you familiarize yourself with the process of Creating a Smart FAQ Model. OverviewThe bulk prediction feature allows you to generate predictions for multiple queries at once on your Smart FAQ models. This functionality streamlines the process

Service

Knowledge Base Article

 • 

Advanced use cases

SH
Why is Instagram important?

Instagram is a popular photo and video sharing platform that lets you connect with brands, celebrities, thought leaders, friends, family, and more. Here, we explain few reasons on why brands should make social presence on Instagram:​1. Increase ReachInstagram has over a billion users at present, whi

social

Service

Knowledge Base Article

 • 

Getting started - Instagram

SH
Customize the Start Month of the Year in Editorial Calendar

You can customize the start month of the year in the Editorial Calendar as per your requirements, as the financial year across various countries starts in different months. For example, in the US, the financial year starts in October and in India, the financial year starts in March. This also automa

Editorial Calendar

marketing

Knowledge Base Article

 • 

Calendar Views Customization

SH
Import/Migrate your CMS data to Sprinklr Knowledge Base

Moving your current content to a new content management system can be a cumbersome process, requiring several steps to ensure a successful migration. Switching your CMS can seem daunting since no two systems interpret data in precisely the same way. Don’t worry; we’re here to help!​Easily migrate al

Service

Knowledge Base Article

 • 

Migrate Existing Content

SH
How to get a logo trained

Adding a brand logo gives users the power to fetch mentions and run insights to understand where their or competitors' brand logos are visible and help brands uncover the sentiments, and track usage & sharing of the logo.Steps to get a brand logo added (to listen)Fill the request form Link

Insights

Train Your Logo

Knowledge Base Article

 • 

Setting Up Logo

RS
Dummy Account Cannot Be Used for Publishing

Issue: You are unable to use an email account for publishing, and the system indicates that it is a dummy account.Cause: Dummy accounts are automatically created when an email account is migrated from a pre-production environment(staging or dev) to a production environment. These accounts are not in

Sprinklr Service

New Article

26.7

Knowledge Base Article

 • 

Review Before Contacting Support

SH
DVT Part 2: How to Use a Dynamic Video Template to Create a Video

Learn how to easily create videos using video templates in Sprinklr. Once a video template is created, you can use it to create variations. This article guides you through using a template in Asset Manager for creating single or bulk videos in Sprinklr.​Step 1: Select a Template from creating videos

marketing

Knowledge Base Article

 • 

Video Templates Part 2: How to use a video template to create a video

SH
Sources FAQs

Below are some of the frequently asked questions about Sources in Location Insights –What is meant by sources in Location Insights?The review websites, news, blogs, owned accounts, and listening data from which we get client specific data into Sprinklr to run AI models on, are known as sources.How i

Insights

Knowledge Base Article

 • 

FAQs

SH
Operators FAQs

Get answers to the most frequently asked questions about different types of operators supported by Sprinklr.Are operators globally available for all customers?Yes, operators are globally available for all customers.What happened prior to operators?Previously, when these new operators like title and

Operators Frequently Asked Questions

Insights

Operators FAQs

Knowledge Base Article

 • 

FAQs and Advanced Use-cases

SH
Introduction to Quick Search (Navigation + Permissions)

Quick Search helps you search and analyze billions of conversations on social media and the web.Sprinklr's Quick Search, previously known as Listening Explorer, allows you to quickly search and analyze billions of conversations on social media and the web. With the help of Quick Search, you can

Insights

Knowledge Base Article

 • 

Quick Search

SH
Filter out irrelevant data for accurate brand insights in AI Studio

Sprinklr’s AI Studio can be utilized for brand disambiguation purposes. This will involve distinguishing between messages that mention a particular brand and those that do not. For instance, if a message contains the word "apple," it may refer either to the fruit or to the brand "Appl

Insights

AI Studio Use Cases

ai studio

Knowledge Base Article

 • 

Building an AI model to filter out irrelevant data for accurate brand insights

RS
Local Fallback Settings

Before you BeginYou can only add handling for fallback if a user reply node is added. OverviewLocal fallback can be configured for invalid user replies inside the relevant dialogue tree. This handling helps in redirecting customers to the correct response before triggering a fallback dialogue tree (

Service

Knowledge Base Article

 • 

Fallback Settings

SH
Marketing Persona Apps FAQs

Persona Apps FAQs​How do I access the Marketing Persona Apps?The Standard Persona Apps are enabled by default on the Sprinklr Platform, along with the LaunchPad View simultaneously providing access to both the Persona and the holistic Sprinklr interface. For more information on navigating to the Mar

marketing

FAQs

Persona Apps

Knowledge Base Article

 • 

FAQs

SH
What are Sprinklr's Quality Management Capabilities?

Case Analytics ViewView Case Conversation, Case Information, AI Scoring all in one screen while Manually Evaluating Cases. Detailed explanation of Case Analytics View can be found here.Omni-channel CapabilityOmni-channel interaction view of the case conversation for a seamless Quality Management exp

Service

Knowledge Base Article

 • 

What are Sprinklr's Quality Management Capabilities?

SH
Boost Facebook & Instagram Organic Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Boosting Facebook Posts

RS
Introduction to AQM Insights

Quality Managers and Supervisors derive actionable insights from the AI-generated quality scores that help them understand the reasons behind agent performance ratings. This enables them to identify areas for coaching and performance improvement. Additionally, agents can use these insights, along wi

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

AI Scoring and Insights

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.4.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.4.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

New Article

Sprinklr Integrations

26.4.1

Sprinklr Platform

Knowledge Base Article

 • 

26.4.1 Minor Release (10th May '26 Onwards)

RS
Enable Service Analytics Reporting in Persona Views

With the introduction of Service Analytics as a data source, support is now extended to Personas through the Service-dedicated URL, enabling end users to access a more seamless and optimized experience. This article outlines the different integrations and explains how to enable them.​​Enabling Servi

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Reporting Use Cases

SH
Transfer Call

Call transfer is a core contact center capability that allows agents to move an active call to another agent, queue, IVR, or external phone number. Transfers help ensure customer queries are handled by the most appropriate resource, improving resolution time and overall customer experience.​Agents m

26.1

Sprinklr Service

20.10

Service

+3

Knowledge Base Article

 • 

Transfer Call

SH
Use Keyword Lists in a Topic or Theme query

A keyword list can be used in Topics and Themes to add all multiple keywords to a query at once, eliminating the need of adding keywords individually. The same Keyword Lists can be reused in multiple Topics and Themes queries. Basic QueryClick on the 'Any' field which to open a dropdown of

Insights

Use Keyword Lists in Topic

Use Keyword Lists in Theme

Knowledge Base Article

 • 

FAQs and Advanced Use-cases