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Journey Facilitator API Logs Reporting

IntroductionMonitoring API calls is essential for troubleshooting and ensuring seamless customer journeys. Journey Facilitator (JF) in Sprinklr offers API Logs Reporting, allowing users to track request payloads, responses, and other key details. This article explores how to leverage Sprinklr Report

Service

Knowledge Base Article

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Standard Reporting

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About LINE Advertising

LINE Messenger is one of the most widely used apps in nations including Japan, Taiwan, and Thailand, with 194 million users worldwide. 68% of the population of Japan, which has 86 million monthly active users, lives there.LINE Messenger allows businesses to access clients with in-app advertisements,

marketing

Knowledge Base Article

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Getting Started

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Switch Timezone in Editorial Calendar

In this article, you will learn how to switch Timezone in the Editorial Calendar while viewing your content. Users working in different time zones can align to a single timezone to ensure that there is no miscommunication regarding the date or the view of the calendar while publishing messages.To sw

Editorial Calendar

Timezone

marketing

Knowledge Base Article

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Calendar Views Customization

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Use Go To Node to merge workflows

With Sprinklr’s new Hyperspace UI, you can use the Go To Node feature with the Merger Node to merge workflow branches into a single path which were separated earlier in the workflow by a Splitter. In this article, we will learn how to merge two approval paths.How to use the Go to NodeAdd a merger no

marketing

Workflow Components

Workflow Engine

Knowledge Base Article

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Flow Actions

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Advanced Publisher Role-Based Configurations

The Advanced Publisher helps you publish your posts in the best way possible. By default, you can only access the Quick Publisher in your environment. In order to access Advanced Publisher, you need to create a specific role and provide it to your success manager. In this article, you will learn the

experience:space

Insights

social

product:marketing

+10

Knowledge Base Article

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Roles and Permissions

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Compose Reddit Ads using Ads Manager

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. ​Now to compose reddit ads on Sprinklr through Ads Manager,

marketing

Knowledge Base Article

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Ads Publishing

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Adding a Custom Source

Custom sourcesLocation Insights is not only restricted to the supported list of review domains available on the location page. In case, the customers want to listen, track and analyze any new review domains which are currently not supported in location insights, they can raise a custom domain config

Insights

Knowledge Base Article

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Sources

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Creating a Record Page

A Record Page is a customizable interface in Sprinklr’s Entity Studio that allows you to display and manage all relevant data for a specific entity — such as a Customer, Leads, or Account — in one consolidated view. It is composed of configurable widgets, allowing you to tailor each page to your spe

Knowledge Base Article

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Create a Record Page

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Generate Thumbnails for Videos Using AI

Sprinklr is introducing AI+ Thumbnails, an AI-powered feature that automatically selects the most relevant and visually appealing frames from your videos, highlighting key moments that best represent your content. This update offers you an AI-powered alternative to traditional thumbnails, while also

26.1

Publishing - SES

social

Sprinklr Social

+3

Knowledge Base Article

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Sprinklr AI+

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Create a Listening dashboard to listen, engage, and respond to conversations

Learn how to create a Custom Listening Dashboard to tune in to specific conversations — according to your particular needs and requirements.Listening Dashboards enable you to analyze topic queries via widgets within Standard and Custom dashboards. You can visualize data in the form of charts and gra

Create Listening Dashboard

Insights

Custom Listening Dashboard

Listening Insights

+1

Knowledge Base Article

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Listening Dashboards

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Record Page - An Overview

​A Record Page is a customizable interface designed to display comprehensive details about a specific entity—such as a Customer, Account, Leads, or Opportunity—in a structured and intuitive layout. It brings together all relevant data, interactions, and actions for a given record into one unified vi

Knowledge Base Article

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Record Page - An Overview

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Social Reports

This section details a few important case performance reports which can help supervisors to get deeper insight in case management. Case Distribution Report  Here Supervisors can view the distribution of incoming cases from any channel at various levels. ​Cases by Sentiment ​Case count vs Case status

Service

Knowledge Base Article

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Reporting & Analytics

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Custom Widgets (CRM Integration Based)

Types of API Widgets are as follows :​​Properties Widget Clients can integrate with their CRM, can fetch the relevant information, and show all the details in a widget using Custom Entity without storing data in Sprinklr. The data can be viewable in the list view. ​When clicking on "Show All&qu

Service

Knowledge Base Article

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Custom Widgets

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How to Organize Ads Dashboards with Folders

You can manage your respective dashboards in a more organized way using folders. The folder makes it easy to view and manage all the dashboards that are created by you or shared with you in one place. You can create new folders to keep your dashboard organized.Tip Using folder ca

marketing

Knowledge Base Article

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Dashboard

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Favorite macros

You can pin the macros to the top of their list of available macros. To pin macros, you are required to check the Favorite this macro for all visible users in the Create Macro window. Please note that the macro can be pinned/unpinned only from the Create or Edit Macro window.Going forward, a macro c

social

Knowledge Base Article

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Get started with macros

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Media Monitoring & Analytics

In today’s modern world, PR teams are struggling to accurately measure the KPIs and hence it becomes difficult for the PR teams to showcase RoI on their efforts. Because of the lack of objective benchmarks, creating data-backed purpose-driven strategies is often difficult.The Media Monitoring &

Insights

Knowledge Base Article

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Media Monitoring & Analytics

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Utility Nodes in Journey Facilitator

This article covers some basic utility actions in Journey Facilitator like tge Go to Node, Delay Node and more​Go To NodeYou can connect two nodes using this node. Select Go To Node and then choose the node to redirect the conversation to.​Note that:​Go to Node cannot be connected to its immediate n

Service

Journey Facilitator

Build Customer Journey

Knowledge Base Article

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Journey Builder

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Copilot for Unified Reporting Dashboards

OverviewSprinklr Copilot for Unified Reporting dashboards transforms how teams interpret performance by unifying insights across Social, Listening, and Paid data sources. Instead of analyzing each channel in isolation, Copilot for Unified Reporting Dashboards connects signals across modules to surfa

New Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Copilot for Unified Reporting Dashboards

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Journey of a Customer Message

People across the world use different channels of communication to share knowledge, information or to express their concern on something. For brands, it has become important to implement their sales, marketing, engagement and customer support services through multiple channels in order to cater a la

Service

Knowledge Base Article

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How Unified Routing works ?

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Instagram Tags and Collaborate

IntroductionThere is a notable update to the Instagram post creation workflow. This enhancement is designed to streamline and improve your experience by making the Tag Users and Add Collaborators fields independent of each other. Now, you can add collaborators without needing to tag them.Previously,

26.1

Publishing - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Instagram Tags and Collaborate