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How and when to use Backup Queues

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article lets learn about how backup queues work for a particular que

Service

Knowledge Base Article

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Additional Use Cases

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X Ad Account Permissions

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns on X. Governance over organizational data and marketing operations plays an important role in today's advertising landscape. Every account that exists in Sprinklr's environment

marketing

Knowledge Base Article

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Setting up Twitter in Sprinklr

RS
Reddit API Data Availability Limitation and Workaround

OverviewWhen using Reddit’s new APIs, there is an important limitation to be aware of: Data is only available for subreddits that are added by the owner.What does this mean?Even though the platform allow users to add any subreddit, data access depends on ownership.If a Partner wants to report on a s

Reporting - SES

Sprinklr Social

Social - SES

Knowledge Base Article

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Engage, publish and report on Reddit

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TikTok Ad Account Permissions

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns. Governance over organizational data and marketing operations plays an important role in today's advertising landscape. Every account that exists in Sprinklr's environment is e

marketing

Knowledge Base Article

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Setting Up TikTok in Sprinklr

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Introduction to Conversational AI

OverviewSprinklr’s Conversational AI is designed to optimise customer interactions by utilising advanced Natural Language Processing (NLP) algorithms to comprehend and engage with customers, thus ensuring efficient communication. Conversational Agents (Chatbots)Conversational agents, often called ch

Service

Knowledge Base Article

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What is Conversational AI

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Permission to Control Account Re-Add Notification in Engagement Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the engagement dashboard will view a notification bar at the top highlighting recently deactivated accounts (within the past 30 days). On clicking

Engagement

Engagement - SES

social

Account Deactivation Notification Bar

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Knowledge Base Article

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Other engagement capabilities

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How to Activate an Audience Segment

Achieve focused targeting of ads on different social channels by mapping users from your customer database into active users in social channels.To ensure that new Users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view assets within the Smart Aud

marketing

Activate Segment

Activate Segments

Audience Creation

Knowledge Base Article

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Activating Segments

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Newsletters FAQs

Below are some of the frequently asked questions about Newsletters –Note: Newsletter can not be sent from the Sandbox/Staging Environment.No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can I send newsletters from Sprinklr?Yes,

Insights

Knowledge Base Article

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FAQs

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What is Smart Theme Explorer?

Smart Theme Explorer, powered by Sprinklr AI, enables brands to understand their consumers' unmet needs, and top trends around their brands, products, and/or categories. It will enable you to discover top themes automatically synthesized from conversations using unsupervised clustering. You can

Insights

Smart Theme Explorer

Knowledge Base Article

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Getting Started with Smart Theme Explorer

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Assigning Guided Workflow Ownership

OverviewTo ensure continued access and ownership of Guided Workflows after a user becomes inactive or deleted, Sprinklr supports automatic ownership reassignment using the Secondary User field in User Settings. This enhancement is designed to maintain operational continuity, particularly during offb

Sprinklr Service

New Article

20.10

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Knowledge Base Article

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Introduction to Guided Workflows

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Why is Facebook important?

Facebook is a social media networking site that allows users to connect with friends, family, co-workers and others, including groups of people who share similar interests. Users can share pictures, videos, articles and opinions with their friends. Here, we explain few reasons on why brands should m

social

Knowledge Base Article

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Introduction to Facebook

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What is Photo Text

Photo Text / Optical Character Recognition (text inside the image) allows you to search for keywords inside the images. This can be very useful to detect the presence of your brand mentions where your brand's name is not mentioned in the message but an image is shared with your brand’s name in

Insights

photo text

Knowledge Base Article

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What is Photo Text?

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Sprinklr Social: Patch Changes (18.8.3)

Sprinklr's 18.8.3 patch release brings you new capabilities to facilitate your business and help you create a significant customer experience.

Sprinklr Social Release Notes

18.5 Release

marketing

Insights

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Knowledge Base Article

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v18.8.3 (October)

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WhatsApp Calling in Sprinklr

Sprinklr supports WhatsApp Business Calling for inbound voice interactions, allowing agents to connect with customers on their preferred communication channel—WhatsApp.​With this enhancement, agents can receive inbound WhatsApp calls, using the same workflows in call controls available for standard

Sprinklr Service

New Article

26.4.1

Knowledge Base Article

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WhatsApp Calling in Sprinklr

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Schedule Report

The Schedule Report provides a comprehensive view of each agent’s scheduled Activities over a selected time period. This report is designed to help Supervisors and Workforce Managers monitor scheduling accuracy, identify coverage gaps, and ensure alignment with operational requirements.The Schedule

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Schedule Reports

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Coaching Report

The Coaching Report offers a comprehensive overview of all coaching sessions. It can be used to track the status of each session, providing detailed information such as the coach, trainees, session notes, and other relevant details. This report is a valuable tool for monitoring coaching progress, en

Service

Knowledge Base Article

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Detailed Report Glossary

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Languages Supported for AI+ Capabilities for CFM

AI+ Builder helps in developing high-quality surveys through generative AI. It facilitates multilingual communication throughout the survey creation process, enabling you to design surveys more effectively with the assistance of AI.Survey BuilderThe languages supported in Survey Builder are:SpanishA

Insights

Knowledge Base Article

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Overview

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How to Configure Mobile App

Introduction​To streamline the login process and improve user experience, Sprinklr has introduced mobile app configurable options within the Admin Console. These enhancements allow administrators (admins) to configure multiple company names, enabling users to select the correct one and be redirected

26.1

Advocacy - SES

social

Sprinklr Social

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Knowledge Base Article

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Sprinklr Extend App

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Facebook and Instagram Partnership Ads Overview

Facebook and Instagram Partnership ads (previously known as Branded Content Ads) are a powerful advertising solution that allow advertisers to collaborate with creators, influencers, or other businesses, by running ads using co-branded assets or shared posts. These ads display both the advertiser's

marketing

Knowledge Base Article

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Facebook and Instagram Partnership Ads

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How to Use Agent Monitoring?

The Agent Monitoring screen provides supervisors with a comprehensive view of their team's status and activity. Supervisors can monitor their agents' availability, current cases, and activities in real-time, allowing them to proactively manage and support their team. Supervisors can monitor agents f

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Sprinklr Service

20.10

Service

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Knowledge Base Article

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How to use Agent Monitoring?