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Setting Up Adhoc Email Distribution

Email distribution allows you to send customizable survey invitation emails to your customers in real time. You can trigger these emails instantly, schedule them in advance, or set them to activate based on external events. In this article, you'll be able to learn how to send emails on-demand (ad ho

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

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Email Distribution

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Digital Queue Report

The Digital Queue Report provides comprehensive Queue details for all digital channels, including live chat, email, and social platforms such as Facebook, WhatsApp, and Reddit. It offers in-depth information on service levels, service rates, abandons, cases assigned, and handle times associated with

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Add Facebook Location Pages

IntroductionIf your business operates from multiple locations, you can add details of these business locations from Sprinklr Settings. This capability allows you to manage multiple Facebook Global/Local Pages with different locations. You can also run Ads tailored to each location. This article des

social

Knowledge Base Article

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Add Facebook Location Pages

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Vanilla Forum Category Reporting

IntroductionVanilla Forums is a channel that allows companies to create community forums. It features a tree-like architecture, where each node represents a page that can host discussions (posts with comments) and links to other sub-pages, known as categories within Vanilla.Note: Access to this Vani

social

Knowledge Base Article

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Standard reporting dashboard for Vanilla Forum

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About the Segment Manager

Create and manage segments of large amounts of user data in Sprinklr's Segment Manager.Once the data source is connected to Sprinklr, millions of user data are imported and refreshed periodically. It is better to break through the large volume of data and reach the relevant audience segment who

marketing

Create Ad Segment

Audience Segments

Knowledge Base Article

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Getting Started

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Creating Programs, Sub-Programs and Surveys

Programs provide a structured way to organize and manage surveys at scale efficiently. By creating Programs and setting up Sub-programs within them, users can build a clear hierarchy that supports better organization, collaboration, and control. Surveys must be created within a Program or Sub-progra

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Creating Programs, Sub-Programs and Surveys

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17.1.0 Key Changes in User Experience

Usability is the key focus for Sprinklr this year and we continue our efforts towards making Sprinklr simpler, better, and consistent. Please find below some major changes in the 17.1 release where users will experience a change in platform appearance and behavior.Sprinklr Social​Shoppable Store ren

Insights

UX Changes

social

17.1 UX Changes

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Knowledge Base Article

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v17.1.0 (January)

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How to Apply Volumatic Ads Benchmarks in Ads Manager

Tagging a Paid Initiative with an Advertising Benchmark allows you to assess its performance accurately by comparing your metrics with the benchmark. Benchmarks can be tagged either on the Paid Initiative or Ad Variant level. Depending on your use case will determine the level you should tag. If mor

marketing

Knowledge Base Article

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Tag Campaigns with Advertising Benchmarks

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How to Optimize Ads with AppsFlyer Data

Optimization using AppsFlyer MetricsSmart Budget - AppsFlyer data can be used within Sprinklr’s Smart Budget Allocation and other Optimizations capabilities. You can utilise the Adjust data in real time and optimise the campaigns through our trained AI to maximise the traffic and campaigns through m

marketing

Knowledge Base Article

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Advanced Use Cases

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Call Summary

This is a call/ case level report, and thus the Call Activity values recorded are based on/ derived from the customers’ call records. This section gives insights on the overview of every outbound case with all the agents involved throughout the case and provides the time split/ time taken during the

Service

Knowledge Base Article

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Reporting & Analytics

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Reddit Advertising Parity

Learn about Sprinklr's capabilities on Reddit advertising that are at par and even better than you can get on the native platform.Last reviewed: 17th Feb 2025Last updated: 17th Feb 2025 Notes: The last reviewed date denotes when the article was reviewed for any changes.The last updated date den

marketing

Knowledge Base Article

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Advertising Channel Parity

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How to Apply Macros in Ads Manager

Macros in Sprinklr Marketing (Ads) can be used to make multiple changes to entities with a single click, creating efficiencies in your workflow. You can create, save, and use a variety of macros for different ad entities for various purposes.You can automate manual actions on-demand across several a

marketing

Knowledge Base Article

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Manage Campaigns at Scale

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How to Apply Naming Conventions in Ads Manager

For organizations involving multiple stakeholders in the ads creation process, i.e. practitioners working in different agencies, teams, and regions, having a predefined workflow and a consistent naming convention across teams helps reduce de-duplication and manage the campaigns effectively.Sprinklr

marketing

Knowledge Base Article

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Manage Campaigns at Scale

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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Service

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Using a Custom "From" address

Email Marketing Accounts enables you to dispatch bulk, branded survey emails from Customer Feedback Management, utilizing a verified brand-owned domain. It offers both real-time and scheduled sending options, along with customizable sender information.You can refer to the Email Survey Distribution a

Insights

Knowledge Base Article

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Email Distribution

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Getting Started with Knowledge Base Builder

The Knowledge Base Builder is your central hub for managing all content-related resources. From this page, you can create and maintain articles and Categories, configure Content Templates, define Content Variables, manage Language Settings, and handle Nominated Messages. It provides a unified interf

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Sprinklr Copilot features for Marketing

Sprinklr Copilot empowers marketing teams with AI-driven capabilities to create, optimize, and manage campaigns across multiple channels with speed and precision. It assists in generating on-brand content, crafting engaging social posts, and adapting messaging for different platforms, while ensuring

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Marketing

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Create a Button-Based Bot

Before You BeginEnsure you have access to the Conversational AI Persona application.Read more about navigating through the PersonaCreating a New Bot Application:​​Keep the toggle for Enable Voice off, if you are making a simple chatbot application that will not involve IVR.1. Creating a Dialogue Tre

Service

Knowledge Base Article

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Button-Based Bot

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Action Plan

Action Plans help you capture insights generated across Sprinklr as structured, trackable items that can be assigned, shared, and monitored over time.Often, insights from dashboards, widgets, alerts, or survey responses are viewed briefly and then forgotten. Action Plans address this gap by transfor

Sprinklr Insights

26.1

Insights

New Article

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Knowledge Base Article

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Action Plan

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Sprinklr Service: 20.10 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)