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Entities that you can track using a story query

Managing PR for any organization is multi-faceted and can involve monitoring brands, campaigns, executives, and/or products. Story queries allow the PR teams to track and report these entities effectively. Below are given some examples of how story queries can be leveraged for the same –Brand StudyP

Insights

Knowledge Base Article

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Story Query

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Insight Card

Insight Card OverviewEach insight card provides a concise overview:Title: Describes an event or situation, providing a summary of "what is happening." It focuses on communicating the observed pattern and changes in a metric associated with specific dimensions and a timeline.​Insight SummaryBelow the

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Configuring Insights Hub

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Outbound Voice Architecture

Proactively reach out to prospects and customers by running omnichannel outbound voice campaigns that contact lists of leads in accordance with different strategies, thus helping businesses streamline their sales processes, improve customer relationships, and drive revenue growth.​Key FeaturesCompre

Service

Knowledge Base Article

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High Level architecture of Outbound

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How is Customer Sentiment Detected?

Sentiment Calculation ProcessThe sentiment calculation for each message within a live conversation is carried out by considering the latest up to 10 messages from both the customer and the agent. This approach aims to capture context, and based on this context, the sentiment of the current message i

Service

Knowledge Base Article

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Customer Satisfaction Analysis

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Data Connector - Configuration and Use Case

Before you Begin1. Before proceeding, ensure that you have already created a custom entity using the Custom Entity Manager.2. Ensure that you have the Data Connector visible and accessible in the Persona through this article.OverviewThe Data Connector serves as a tool for uploading or changing data

Service

Knowledge Base Article

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Entity Studio

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VKontakte as a Listening Source

By adding VKontakte as a Listening source, you can listen to and learn from VKontakte data in real-time. ​VKontakte (VK), aka "Russian Facebook", is Russia's largest social media platform. VKontakte attracted millions of users around the former Soviet countries, such as Kazakhstan, Be

Insights

Knowledge Base Article

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Social Networks

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Recording Schedule Manager

The Recording Schedule Manager is the centralized dashboard where you can view, create, and manage all recording schedules in your Sprinklr environment. From this dashboard, you can:Review all configured recording schedules.Create new schedules to define when recordings should take place.Edit existi

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Voice Recordings

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Sprinklr Service: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Modern Care

18.2 Release

release_note

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v18.2 Winter Release (February)

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Unified Platform & Cross-Product: 18.11 Capabilities and Enhancements

Check out the latest feature enhancements that come with the 18.11 Release. Here's a glimpse of the feature advancements in Unified Platform, Display, and Presentations.

marketing

Insights

Cross-Product

social

+3

Knowledge Base Article

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v18.11 Fall Release (November)

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Unified Analytics Changelog

In this article, you can access the log or record of all notable changes made within Unified Analytics.New Consolidated Spent and Impressions MetricsPreviously, if you wanted to report on Post-level spend or impressions across multiple channels in the same widget, then the overall Spent and Impressi

marketing

Knowledge Base Article

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Advanced Use Cases

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Forums as a Listening source

By adding Forums as a Listening Source, you can listen to and learn from forums data.​Sprinklr supports Forums as one of its various Listening Sources. Forums, or message boards, are online discussion sites where people can hold conversations in the form of posted messages. The Internet forums commu

Forums as a Listening Source

Insights

Knowledge Base Article

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Web Sources

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Create and Deploy a Trigger-based Journey

In this article, you will learn how to create and deploy trigger-based Journeys.Trigger-based Journeys are just like the Journeys on the saved audience, the only difference being that there is no definitive audience segment that you are targeting with the journey. In a Journey with a saved audience,

marketing

Journey Facilitator

Knowledge Base Article

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Create and Deploy Journeys

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Sprinklr Copilot Features for Insights

Sprinklr Copilot supercharges insights by using AI to analyze vast amounts of customer and market data, turning complexity into clear, actionable intelligence. It helps teams uncover emerging trends, monitor brand health, and understand audience sentiment in real time across social, digital, and cus

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Insights

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Building Surveys Using Ask AI+

Ask AI+ is a powerful tool that enables the creation of surveys with AI Assistance. This tool goes beyond just generating surveys; it provides essential support in designing the survey structure, selecting the most suitable question types, adjusting the tone and length, and customizing the survey fo

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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AI + Survey Builder

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Two-Factor Authentication in Sprinklr

Learn how to set up Two-factor authentication for a new user in order to add a second-level authentication to an account log-in.Two-factor authentication is a security process in which the user provides two means of identification from separate categories of credentials. Two Factor Authentication ad

Set up using Mobile

Two Factor Authentication

Insights

social

+4

Knowledge Base Article

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User Management

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Historical Data Ingestion for WFM

This page provides detailed steps for creating a Custom Entity, configuring its fields, and setting up Data Connectors for data ingestion. These are required to create Forecast Scenarios using the Copy type.The following diagram shows the workflow of historical data ingestion in WFM.​Create Custom E

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Forecast Scenarios

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Sprinklr Marketing: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or click on a Product t

18.2 Release

Modern Marketing

release_note

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v18.2 Winter Release (February)

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Classified as a Listening source

Use Classified to track and analyze micro advertisement content on a wide range of clusters. Sprinklr supports Classified as one of its multiple Listening sources. Classifieds are micro advertisements available on Print and Digital Media. They are usually clustered into coherent groups. Integration

Insights

Knowledge Base Article

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Classifieds

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Troubleshooting Checklist Evaluation Failures in Sprinklr Ads Campaigns

Sprinklr's Ads Campaign QA Checklists are customizable checklists that allows you to define and evaluate critical fields— such as objective, budget, optimization goal, timelines, and ad type — for all campaigns. These checklists help enforce brand governance. However, sometimes the evaluation proces

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Advanced Use Cases

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TikTok Pixels

A TikTok Pixel is a tracking code that can be added to your website to collect data on how TikTok users interact with your website after clicking on a TikTok ad or link. The pixel is a piece of code that you place on your website, similar to a Facebook pixel, which allows you to track user behavior,

marketing

Knowledge Base Article

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TikTok Pixel