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Assignment Engine Report

The Assignment Engine report shows the number of calls answered and abandoned in the selected time range at the queue level. This report also displays the service level for various queues. Since this report shows how long it takes for calls to be answered or abandoned, you can determine the customer

Service

Knowledge Base Article

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Report Glossary

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Appointment Booking Reporting

Following are the metrics and dimensions used for appointment booking reporting widgets.​Past Reporting: CountFuture Reporting: Task CountCommon Metrics:Appointment Slot DurationAppointment DurationAppointment Slot CapacityAll DimensionsAppointment StatusAppointment Status ReasonAppointment Assigned

Service

Knowledge Base Article

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Reporting

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Add a Twilio Voice Account

Adding a Twilio Voice account allows Sprinklr to receive call traffic from your Twilio telephony infrastructure and route those calls through Sprinklr Service. Once connected, Sprinklr can deliver each call to your IVR flows, voice bots, or live agents based on your configured workflows. Enablement

Sprinklr Service

20.10

Twilio

Service

+3

Knowledge Base Article

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Setting up Voice accounts

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Capacity Planning Algorithms Supported by Sprinklr WFM

Accurate Capacity Planning is vital for Sprinklr to optimize resources within Workforce Management (WFM). It ensures efficient alignment of human and technological resources with dynamic customer demands thereby improving operational effectiveness and sustaining higher service standards. Some of the

Service

Knowledge Base Article

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Forecast Scenarios

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Color Coding Cells of Table Widget

The Color by Condition feature in the table reporting widget allows you to customize the appearance of the number or percentage cells in the table based on certain conditions. There are three conditions you can set:​Set Color on cell when its value is greater than a specified number (e.g., 10): This

Service

Knowledge Base Article

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Color Coding in Reporting Cells

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Actions within Asset Folder in Asset Manager

Steps to Create an Asset in an Asset Folder​Click the New Tab icon and select Assets under Sprinklr Social.In the Asset Management window, click the Drop-down menu in the top left corner and select Folders from the list.Double-click the desired folder to open it.Click Create Asset In

DAM - SES

Share an Asset Folder

social

Social - SES

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Knowledge Base Article

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Actions on Asset Manager

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Print as a Listening source

By adding Print as a Listening source, you can listen to and learn from print data.Print is what goes to newsstands in the form of the newspaper every morning and is delivered to more than 2.5 billion consumers of print news. Print media is important because it creates credibility. Investing in prin

Insights

Print Data

Print as a Listening Source

Knowledge Base Article

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Print

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Benchmarking and sources FAQs

The benchmarking module enables companies to compare their growth with the leading competitors in the industry using the best KPIs and metrics. These metrics cover directly available engagement values to AI-enriched metrics. Find answers to the most commonly asked questions about Benchmarking and it

Insights

Knowledge Base Article

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Benchmarking FAQs

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Source Verification FAQs

Get answers to the most frequently asked questions about verifying sources supported by Sprinklr.​What does Source Verification mean in Sprinklr?Source Verification in Sprinklr is a process to determine if Sprinklr’s Listening can pull data from specific sources. Source verification is a two-step pr

Source Verification

Insights

Source Verification FAQs

Knowledge Base Article

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FAQs

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Privacy Cloud FAQ

FAQs   ► What is Privacy Cloud? With the General Data Protection Regulation (GDPR) coming in play in May 2018, Sprinklr created Privacy Cloud to prepare for and meet the new obligations for which these regulations create. Sprinklr’s goal with the Privacy Cloud is to go way beyond simp

Insights

article:howto

social

Service

Knowledge Base Article

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Privacy Guides

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How to Manage Scheduled Exports in Ads Reporting

Manage Scheduled ExportsTo Edit a Scheduled ExportTo share Scheduled ExportsTo disable the Export Cover pageOptions available for Scheduled Exports:-On the Scheduled Exports window, hover over the desired scheduled export Options icon.​​Edit: Click Edit to open the Schedule Export window where you c

marketing

Knowledge Base Article

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Create & Manage

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How to Create and Manage Ads Creative Exports

Instead of manually taking snapshots of multiple creative previews and compiling them into a file, you can directly take an export of these placements in your desired file format. The Ads Creative Library allows you to take an export of your creatives in different file formats and also include the p

marketing

Knowledge Base Article

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Create & Manage

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Compose Nextdoor Ads

Nextdoor is a social channel that lets local residents and neighborhoods connect and converse about their communities. The site is active in over 160,000 neighborhoods in the United States, Netherlands, UK, Germany, and France. Local and corporate businesses offering services, discoun

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Ads Publishing

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Reporting on Facebook Conversion Lift Study

Conversion Lift study helps to track your conversions, including standard and custom events. You can use the conversion lift to understand the true value of your Facebook ads. This also allows you to understand how your ad is performing independently of your other marketing efforts.It works by divid

marketing

Knowledge Base Article

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Reporting & Analytics

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Example Prompts for Supervisor Copilot

After Supervisor Copilot is enabled in your Supervisor Console Persona App and you’ve familiarized yourself with its interface, you can start asking a wide range of queries. These typically involve uncovering insights (understanding what’s happening), conducting root cause analysis (RCA) (exploring

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Supervisor Copilot

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Request Forms for Paid Briefs

Request Forms for Paid Briefs allow you to submit requests for paid social campaigns within Sprinklr Marketing. This helps your marketing team capture, manage, and review all incoming requests from various business units in one place saving valuable time and cost. In this article, we will learn how

marketing

Request Management

Paid Brief Request Forms

Create Paid Brief Request Forms

+1

Knowledge Base Article

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Paid Briefs

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Sprinklr Marketing: 19.11.1 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11.1 patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Servi

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Twitter Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Twitter within the Sprinklr platform.Twitter General Capabilities and LimitationsFunctionalitySprinklr Space SupportedSprinklr Mobile SupportedNotesPublish PhotosYesYesMaximum allowed size - 5 MBYou can publish up to 4 photos in a si

social

Knowledge Base Article

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Capabilities and Limitations

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Project and Task Governance

Platform Governance now centrally manages Project and Task creation/editing permissions, ensuring consistent access control across project and content management workflows. To create or view Projects and Tasks within a Portfolio/Project, users must have:Permissions at the Global or Workspace level,

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Sharing and Access