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Upgrade Live Chat SDK on iOS

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a complete list of changes in this release, see the release notes.Current ReleaseLive Chat SDK Current Release: 14.0.0Upg

Service

Knowledge Base Article

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Native

SH
TV as a Listening source

By adding TV as a Listening Source, you can listen to and learn from them.Sprinklr supports TV as one of its traditional Listening Sources. LexisNexis provides us with a transcript of major tv sources and Video Clips for popular news channels and radio stations. Video clips are only available for th

TV as a Listening Source

LexisNexis

Insights

TV Data

Knowledge Base Article

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TV

SH
Radio as a Listening source

By adding Radio as a Listening source, you can listen to and learn from radio channels.Sprinklr supports Radio as one of its traditional Listening sources. Radio source contains radio broadcasts of news or commentaries on various topics. LexisNexis provides a transcript and audio clips of major Radi

Insights

Radio Data

Radio as a Listening Source

Knowledge Base Article

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Radio

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Components of Unified Routing

Unified Routing is an intelligent, centralized approach to directing all customer interactions—across channels like phone, messaging, chat, or email—to the most appropriate agent or team in the shortest possible time, so customers receive prompt responses, personalized handling, and first-contact re

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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Unified Routing Overview

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How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Insights

Benchmarking

Get Started with Benchmarking

Knowledge Base Article

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What is Benchmarking?

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Generating Personalized Links Using Profiles

This functionality enables you to generate customized and trackable links for every contact, making it easier to create survey links specifically designed for individual respondents based on their profile information and metadata. You can choose from individual Profiles, Profile Lists, or more advan

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Personalised Links

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Troubleshooting Steps

Microphone settingsMake sure apps have access to the microphone.​​ Note: Add the microphone if you don't see it after updating Windows 11. Give your apps permission to use it. Here's how: Select Start > Settings > Privacy & security > Microphone, and ensure Microphone access i

service channels - voice

Service

Knowledge Base Article

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Telephony Services Troubleshooting

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Smart Theme Explorer v/s Topic Cluster

Topic ClusterFor generating topic clusters, we take a large sample of messages (randomly selected after applying the given dashboard/widget filters) and perform data hygiene steps like stemming and removal of stop words from these messages. We then identify phrases frequently occurring in the messag

topic cluster

Insights

Smart Theme Explorer

Smart Theme Explorer v/s Topic Cluster

Knowledge Base Article

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FAQs & Advanced Use Cases

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Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.The Rule Engine's wide array of conditions and action

marketing

Rule Engine Basics

Insights

social

+2

Knowledge Base Article

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Rule Engine

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Translations in Custom Fields

The Reporting Translations function facilitates localization and maintains language uniformity in essential sections of the Reporting module, allowing users to access dashboards and reports in their chosen language. Reporting provides translation capabilities across two key areas:Field-Level Transla

Knowledge Base Article

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Translation Use Cases

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Locked out of Sprinklr using the wrong username and password combination

Overview By default, there is virtually no limit on the amount of incorrect logins a user can perform. However, this can be customized and set to look a user out after a designated number of incorrect logins. If you wish to implement this feature, please contact your Account Manager. If a user is l

marketing

Insights

social

Service

+3

Knowledge Base Article

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User Management

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Survey FAQs

In this article, we will cover the frequently asked questions on Sprinklr Surveys.Why my customer on Twitter is not receiving any message with the survey link?The customer might not be following you, hence the direct messages are not getting delivered to the customer.Why am I not able to see the sur

Surveys

Service

FAQs

Knowledge Base Article

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Survey FAQs

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Manage Rewards in Admin Console

This article provides a complete guide to managing rewards in the Admin Console, including an overview of the rewards table, available actions, filtering and sorting options, and how to handle out-of-stock rewards. Accessing the Rewards Table Go to New Page (+) > Sprinklr Social > Admin Consol

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Conversational AI Groovy Library

GL #1 Fetching/ Modifying Date VariablesConvert from Date to StringYou can use this code in scenarios where you need to display date and time information in a specific format, such as logging or displaying on a Screen.For example, if you are building a flow that processes transactions and need to di

Knowledge Base Article

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Troubleshooting & FAQs

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What Can Cause X Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social channels, to connect to your accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social network h

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Benefits of Guided Workflows

This article provides information on key benefits and capabilities of Guided Workflows. Key Benefits The following are some of the key benefits of Guided Workflows:Increased Efficiency: Automates repetitive tasks, significantly reducing agent handling time. Improved Consistency: Ensures adherence to

Service

Knowledge Base Article

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Introduction to Guided Workflows

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X Keywords Targeting in Bulk

Using bulk import keywords or keyword recommendations, you can target X users based on specific words or phrases your target audience has used recently or searched for. This allows you to reach the most relevant people on X, drive engagements, and increase conversions.In this article, we will guide

marketing

Knowledge Base Article

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Publish Twitter Ads

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Use Care Console in Distributed to support care functions efficiently

Distributed users who are involved in customer care activities and responsible for managing case information for all the conversations, can make the best use of this feature that comes as a usability enhancement.Amplify customer satisfaction by empowering Distributed users to double up as customer c

social

Care Console

Distributed

Social - SES

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Knowledge Base Article

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Service (Distributed Admin)

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Product Insights source FAQs

Below are some of the frequently asked questions about the sources supported in Product Insights –What is meant by sources in Product Insights?The review websites, news, blogs, owned accounts, and listening data from which we get client-specific data into Sprinklr to run AI models, are known as sour

Insights

Product Insights Sources

Product Insights Sources FAQs

Knowledge Base Article

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FAQs

SH
Ads Naming Convention FAQs

Can I make any edits to the name once I have applied a Naming Convention in Sprinklr?Yes, you can manually update the name outside the applied Naming Convention parameters in Ads Manager.If I make changes to a Naming Convention, will it automatically reflect in current campaigns using that Naming Co

marketing

Knowledge Base Article

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Frequently Asked Questions