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Configure Deployments

This guide provides an overview of configuring Deployments for various use cases in AI+ Studio using Pipelines.In the "Deploy Your Use Cases" section, you can manage and monitor the deployment of all AI-driven use cases across Sprinklr. This centralized hub enables you to configure, test, and optimi

marketing

Insights

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Use-Case Deployments

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How to Apply Compliance QA Checklist in Ads Manager

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​The Campaign QA checklist plays a vital role in verifying key campaign specifics like goals, budgets, schedules, and ad formats. Automating this process boosts oversight and simplifies the approval of campaigns on diverse a

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Manager Application

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Create LinkedIn Audience Studies

Audience Studies provide real-time insights into how audiences engage with content and brands on LinkedIn. Business use caseKnow your audience and what matters to them: Gain insights into demographics, company & industry and skills distribution of your target audience to effectively tailor your

Insights

Create LinkedIn Audience Studies

Knowledge Base Article

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Create Audience Studies to understand your audience better

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Introduction to Post Voicebot Handling

Voicebots play a crucial role in automating customer interactions and handling basic queries in customer service. However, there are scenarios where further actions are required after the initial interaction with a voicebot. This article explains the possible scenarios for post-voicebot handling ens

Service

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Post Voicebot Handling

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Simplified Context Switching

Before You BeginYou need to understand how to create Issue Types and Deploy them ( Under the Issue Type bots section).​OverviewDuring a conversation, if you wish to redirect the user based on a specific deployed issue type, especially in the event of a fallback or an invalid user reply, simplified c

Service

Knowledge Base Article

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Advanced Settings

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Add a Facebook Page in Sprinklr linked to a Business Manager

If you manage a brand or business on Facebook, integrating your Facebook Page with Sprinklr helps you streamline publishing, engagement, analytics, and governance across platforms. Follow this step-by-step guide to find and add your Facebook Page in Sprinklr when it’s connected through Facebook Busi

marketing

Knowledge Base Article

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Setting Up Facebook in Sprinklr

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Connection with brand APIs

In this article, we will learn how an admin can configure an external API into the ACW. There are several use cases for using the brand APIs. Business Use caseIn a contact center, servicing banking-related queries, an agent may be required to fill in the bank account number when filling the ACW. Thi

Service

Knowledge Base Article

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Connection with brand APIs

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View Version History of Edited Reviews on Google Play Store and GMB

OverviewSprinklr has introduced a new feature that shows natively edited reviews with an 'Edited' icon while preserving a complete version history, bringing greater transparency and control to how user feedback is managed.Previously, any edited review within Sprinklr would simply display t

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Sprinklr Social

Channels - SES

New Article

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Google

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Introduction to Close-Loop Feedback

Closed-loop feedback effectively tackles unresolved issues, overlooked chances for enhancement, and increasing dissatisfaction, whereas manual triaging contributes to operational inefficiencies and delays in responses. To address these challenges, closed-loop feedback management offers the following

Insights

Knowledge Base Article

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Introduction

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Introduction to journey facilitator

What are customer Journeys?Customer journey refers to the process that a customer or a lead goes through when considering, evaluating, and ultimately purchasing a product or service. It encompasses all the touchpoints and interactions that a customer has with a business before, during, and after a p

marketing

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What is Journey Facilitator

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Industry Rank standard dashboard

It is important to know where you stand against the top competitors in your industry. Along with the ability to set up dashboards with your known competitors, Sprinklr Benchmarking also offers the ability to track and benchmark against unknown industry competitors using the Industry Rank dashboard.T

industry verticals

Insights

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Standard Dashboards in Benchmarking

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Actions in the Gallery Editor

Within the Gallery Editor, you can toggle between different device previews for your Gallery content and retrieve the Gallery's embed code from the Embed Generator. You may also return to the main Gallery Management page from here.Device Preview for Gallery ContentToggle between phone, tablet,

experience:space

Display - SES

return to gallery management

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Gallery

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Ads Pixel Overview

What is an Ad Pixel?A pixel is a small piece of code that places a blank 1x1 pixel image on your website & allows website owners to track user behavior on their website. The pixel is placed on the website and is triggered when a user performs a specific action. The pixel can then send data back

marketing

Knowledge Base Article

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Getting Started

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View Details Pane for Dashboards in Distributed

Sprinklr allows you access to the details pane so that you can view Message/Profile properties, activity, and more in the Distributed platform. You can also add relevant notes in the details pane(third pane). Besides, you can access the drill-down in the details pane. This capability elimi

social

Social - SES

DST - SES

Knowledge Base Article

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Reporting (Distributed User)

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Customizing Peer Dependencies

This section explains which dependencies are mandatory, which can be customized, and how to register or unregister custom implementations for seamless integration. Why is Customization required? In some cases, your existing codebase may already include specific libraries for functionalities such as

Service

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Customize Peer Dependencies

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Getting started with Locations Insights

What are insights?With the proliferation of digital channels, collecting raw data presents a significant challenge. But even once collected, the data is meaningless without quick analysis, contextualization, and actionability. Insights are actionable statements generated from customer feedback about

Insights

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Getting Started

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Video Call Analytics

OverviewVideo Call Analytics provides a comprehensive set of widgets and features designed to help businesses analyze and optimize video call interactions between agents and customers. It includes tools for reviewing call transcripts, tracking customer and agent timelines, and marking key moments li

Service

Knowledge Base Article

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Additional Features

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Conversation Insights: Best Practices

Below are the best practices you should follow while using Conversation Insights –Brand-specific queriesYou can create queries around your brand to understand the competitive landscape for your brand, and easily identify white spaces & unmet needs.Example – International watch brandInput query(&

Insights

Conversation Insights Best Practices

Conversation Insights

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Best Practices

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Reference Guide for Sprinklr Marketing

Welcome to Sprinklr Marketing. This is your go-to guide with essential resources to get you started. Getting Started with MarketingLaunch your digital marketing campaigns and implement your use cases in Sprinklr Marketing.Quick Start Guide  Glossary  Setting up Users and User groupsSprinklr provides

marketing

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Reference Guide for Sprinklr Marketing

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Scheduled Reports

Scheduled Reports in Social Listening enables you to receive automated reports in the form of email and PDF (as a downloadable report).​​By setting up a Scheduled Report, you can get emails that show Listening Insights based on the criteria you select. Besides email, you also have the option to embe

Insights

Scheduled Reports

Knowledge Base Article

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Advanced Entities & Settings in Listening