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Notify admin to add an account

In this article we will look at the steps to notify admin to re-add a deactivated account.Steps to Manage Permissions for Account Deactivation Notification BarClick the New Tab icon . Under the Platform Modules, click All Settings within Listen.In the Platform Settings window, either select Workspac

social

Account Deactivation Notification Bar

Knowledge Base Article

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Manage Accounts

RS
Detect copyright violations while publishing videos

While uploading a video on Instagram (Reel, Carousel video or Story), you can detect if that video is copyrighted or not. This capability helps you abstain from copyright infringement or plagiarism.Note: This capability is only supported for Instagram channel.Steps to Check Copyright Issues While Pu

social

Knowledge Base Article

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Other Publishing Capabilities

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Persona App Overview

The Customer Feedback Management App streamlines survey creation and distribution, delivering deeper, actionable insights that enhance decision-making and customer strategies. It helps organisations effectively collect feedback, gain valuable insights and take meaningful actions to boost customer sa

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Persona App Overview

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Customize Zero Shot Intents through AI+ Studio

OverviewAI+ Studio is a unified platform designed to manage various AI+ features across Sprinklr’s product suites. It enables businesses to streamline the integration and deployment of AI capabilities with ease. From model configuration to deployment, AI+ Studio offers a flexible and intuitive inter

Service

Knowledge Base Article

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GenAI-Based Intents and Entities(Zero Shot)

RS
Trigger Survey Inside the Live Chat Widget

Agents can trigger surveys directly inside Sprinklr Live Chat to collect customer feedback in real time. By embedding surveys within the conversation flow, brands can reduce clicks and create a seamless, consistent user experience, helping boost response rates and capture valuable insights instantly

Knowledge Base Article

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Live Chat Survey

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Introduction to Care Console Layout Manager

Care console has customizable layouts and layouts are configured using record pages for Care Console for a given partner. Each record page has an ID, which is unique to each page. Each persona or group of agents can have different UI requirements, For Example - Team A might want to have a bigger con

Service

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Website Analytics

Website analytics enables you to understand how users interact with your Knowledge Base. This helps you to optimize content and improve user experience. This section provides detailed insights into user behavior, including page views, session durations, and navigation patterns. By analyzing these pa

Service

Knowledge Base Article

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Reporting and Analytics

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News as a Listening source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

Insights

News as a Listening Source

Knowledge Base Article

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Web Sources

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News as a Listening Source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

Insights

Knowledge Base Article

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Web Sources

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Sprinklr Marketing: 19.11 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Serv

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Create and Use Retargeting Audiences for LinkedIn on Sprinklr

IntroductionRetargeting allows you to tailor your campaigns to individuals who have previously interacted with your LinkedIn page or website. With LinkedIn's robust retargeting options, you can connect with audiences who've shown an interest in your content. The following guide will assist

marketing

Audience Manager

Ads Manager

Ads Composer

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Book Agent's Appointment Node

OverviewBook Agent's Appointment node in chatbot assists users in booking an appointment by collecting relevant information, such as preferred date, time, and any specific requirements. The node streamlines the appointment booking process and ensures a seamless transition from automated assista

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Use CharCount operators for searching content having particular characters count range

Learn how to use the CharCount operators to fetch mentions containing characters in a specific range.​​Sprinklr's ​​CharCount​​ operators allow you to fetch conversation on the basis of the number of characters in an article/ conversation. By using this operator, you can monitor your marketing

Character count

Insights

CharCount

CharCount Operators

Knowledge Base Article

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FAQs and Advanced Use-cases

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Schedule Tweets for X Ads

You can schedule your tweets to go live at a specific date and time within your ads up to a year in advance and add them to new and existing campaigns. This capability will help you publish your tweets on weekends, evenings, or other busy times when you don't have time to tweet manually.Things

marketing

Knowledge Base Article

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Publish Twitter Ads

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View Percentage Workflow Completion

With a visual representation of the Workflow Completion Percentage within the overview tab of the Campaigns and Sub-Campaigns, you can gain valuable insights on the number of completed tasks, the total number of tasks, and the current progress status of the workflow, enabling a comprehensive underst

campaign management

Percentage Workflow Completion

marketing

campaigns

Knowledge Base Article

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Functionalities

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Manage Nodes in a Dialogue Tree

OverviewIn the canvas, you can copy, move, disconnect, and skip nodes. This allows for greater flexibility in designing your dialogue tree, which is especially useful when your tree starts to become more complex.For example, you can easily duplicate a node to create a new branch or move a node to a

Service

Knowledge Base Article

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Dialogue Trees - Overview

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How to Compare Milestone Delays Using Custom Metrics

Compare milestone delays using custom metrics to identify friction in the brand’s workflows and improve the brand’s operations.Use date custom fields as custom metrics in Reporting to identify friction in the brand’s workflows and improve the brand’s operations from the insights gathered through rep

marketing

Reporting

Knowledge Base Article

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Manage Custom Metrics

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Google Ads Reporting Dimensions

Leverage this detailed list of all Google Ads dimensions available in Sprinklr's Ads Reporting to gain more insight into your Google Ads. Given below is a list of all Google Ads dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBr

marketing

Knowledge Base Article

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Dimensions

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Ad Comment Moderation Overview

Automate comment moderation and management workflow to analyze conversations proactively, trigger timely responses and eliminate unwanted comments.​Ads on Social Media bring in different types of comments from various people, and Sprinklr can help you see the comments across multiple channels and Pa

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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Overview

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TikTok Reach and Frequency Campaigns

Control the audiences you reach and the number of times they are exposed to your ad messaging through transparent media planning and predictable delivery of branding campaigns.Reach & Frequency (R&F) is a campaign buying type on TikTok that lets you control the audiences you reach and the nu

marketing

Knowledge Base Article

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TikTok Advanced Capabilities