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Sprinklr Copilot Features for Insights

Sprinklr Copilot supercharges insights by using AI to analyze vast amounts of customer and market data, turning complexity into clear, actionable intelligence. It helps teams uncover emerging trends, monitor brand health, and understand audience sentiment in real time across social, digital, and cus

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Insights

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Use Side By Side Compare Mode in Reporting Dashboards

Learn how you can perform quick and insightful comparative studies for your Brand, Product, or Campaign.Sprinklr’s side-by-side compare mode allows you to easily compare different products, topics, campaigns, brands, and much more right next to each other. The compare mode functionality automaticall

social

Reporting - SES

Side By Side Compare Mode

Side By Side Compare Mode in Reporting Dashboards

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Knowledge Base Article

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Advanced Features

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Unified Analytics Changelog

In this article, you can access the log or record of all notable changes made within Unified Analytics.New Consolidated Spent and Impressions MetricsPreviously, if you wanted to report on Post-level spend or impressions across multiple channels in the same widget, then the overall Spent and Impressi

marketing

Knowledge Base Article

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Advanced Use Cases

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Unified Platform & Cross-Product: 18.11 Capabilities and Enhancements

Check out the latest feature enhancements that come with the 18.11 Release. Here's a glimpse of the feature advancements in Unified Platform, Display, and Presentations.

marketing

Insights

Cross-Product

social

+3

Knowledge Base Article

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v18.11 Fall Release (November)

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FAQs

Commonly Asked FAQsBelow are some frequently asked questions about Conversational AI:What is the standard format to raise any issue related to Conversational AI setup with the Support?To raise any issues related to the Conversational AI setup, you can reach out to the Product/Support Team at tickets

Knowledge Base Article

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Troubleshooting & FAQs

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Recording Schedule Manager

The Recording Schedule Manager is the centralized dashboard where you can view, create, and manage all recording schedules in your Sprinklr environment. From this dashboard, you can:Review all configured recording schedules.Create new schedules to define when recordings should take place.Edit existi

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Voice Recordings

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Outbound Voice Architecture

Proactively reach out to prospects and customers by running omnichannel outbound voice campaigns that contact lists of leads in accordance with different strategies, thus helping businesses streamline their sales processes, improve customer relationships, and drive revenue growth.​Key FeaturesCompre

Service

Knowledge Base Article

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High Level architecture of Outbound

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How is Customer Sentiment Detected?

Sentiment Calculation ProcessThe sentiment calculation for each message within a live conversation is carried out by considering the latest up to 10 messages from both the customer and the agent. This approach aims to capture context, and based on this context, the sentiment of the current message i

Service

Knowledge Base Article

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Customer Satisfaction Analysis

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Data Connector - Configuration and Use Case

Before you Begin1. Before proceeding, ensure that you have already created a custom entity using the Custom Entity Manager.2. Ensure that you have the Data Connector visible and accessible in the Persona through this article.OverviewThe Data Connector serves as a tool for uploading or changing data

Service

Knowledge Base Article

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Entity Studio

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What is Social Listening?

Social listening is the practice of monitoring and analyzing conversations and online mentions related to a particular brand, topic, or industry across various social media platforms, forums, blogs, and other online channels. The goal of social listening is to gain insights into customer opinions, p

Insights

Social Listening

Knowledge Base Article

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What is Social Listening?

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Workflow Tasks in Campaign Task Tab

OverviewThe Campaign Task tab gives you a centralized view of both workflow and manual tasks. When you initiate a workflow for a campaign or sub-campaign, Sprinklr automatically populates the associated workflow tasks in the Task tab. If you've enabled the option to view future tasks

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Overview

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Edit Filters in Automated Campaigns

Filters in Automated Campaigns determine which feed rows from a linked spreadsheet are associated with a campaign. You can edit or update filters and filter combinations at any time—even after publishing the campaign. These filters work in addition to any other filters already applied to the campaig

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Campaign Configuration

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Schedule a draft Message via Workflow Engine

In this article, you will learn how to automatically schedule a draft message in the workflow engine using service tasks.How it worksCreate a draft message from Quick Publisher or Advanced PublisherTo automatically schedule a draft message, you can first set up a workflow on an outbound message enti

marketing

Create a Service Task

Outbound Messages in Draft Status

Workflow Engine

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Knowledge Base Article

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Content Workflows

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Tagging and Filtering

Before we beginBefore we start managing dialogue trees, we should have dialogue trees created in our application.OverviewAdding tags to your dialogue trees is possible using alphanumeric and special characters, allowing you to assign multiple tags to a single dialogue tree. By using these tags, mana

Service

Knowledge Base Article

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Dialogue Trees - Overview

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Maximizing Social Media Success with Sprinklr: A Quick Guide for Brands

In the ever-evolving digital landscape, effectively managing social media is crucial for brands aiming to engage with customers, drive revenue, and track performance. Sprinklr, an AI-powered social publishing and engagement platform, offers a comprehensive solution to help brands deliver content, in

social

Social - SES

Reference Guides for Social - SES

Knowledge Base Article

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Reference Guide for Sprinklr Social

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Persona App Migration FAQs

Below is the list of the frequently asked questions related to Persona App migration.Frequently asked questionsDashboardsCan I make changes to the Dashboard created from the Template?Yes, a user can make changes to the Dashboard created using Template and edit any widget per the requirements. Will I

Persona App Migration FAQs

Insights

Persona App Migration

Knowledge Base Article

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FAQs

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How to Set Up Campaign QA Checklist

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. By automating this process, you can enhance governance and streamline the approva

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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How to setup QA Checklist?

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Reporting FAQs (Module Wise)

List of some commonly asked FAQs.GeneralFor every Metric, 'Agent' and 'Campaign' prefixed metrics are available. Which one is the appropriate one?To plot the metrics in reporting, dont use the metrics prefixed with agent or campaign. Use the metric without any such prefix.What ar

Service

Knowledge Base Article

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Module Wise FAQs

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Components of Social Listening

Sprinklr’s Social listening allows its users to monitor and analyze online conversations and interactions about a brand, product, or topic across various social media channels and platforms. It involves using specialized tools to gather and analyze data from social media platforms such as X , Facebo

Insights

Components of Social Listening

Social Listening

Knowledge Base Article

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Where to find Social Listening?

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Reference Guide for Sprinklr Insights

IntroductionSprinklr Insights helps to understand customers, power business growth, and protect your brand’s reputation.Getting StartedLearn to set-up your social accounts and start engaging with customers.Getting StartedArticleDescriptionQuick Start Guide Speedup with essential Sprinklr components

Insights

Knowledge Base Article

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Reference Guide for Sprinklr Insights