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Create Listening Themes

There are two ways to create a Listening Theme – Create a new Listening theme from the Theme builderAdd a pre-built theme from the Theme LibraryAdding a Theme from the Theme Library will save a lot of time and effort in creating a new Listening theme from scratch. It contains 5000+ readily available

Listening Themes

Create Theme

Insights

Knowledge Base Article

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Theme Creation & Setup

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Custom Response Views and Exporting Response Data

The Response Custom Views feature enables you to arrange survey data by creating tailored views of the responses you have received. You can apply filters based on the status of responses, answers to particular survey questions, or other criteria, allowing for a more targeted method of analyzing and

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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How to use Topics in dashboards?

Topics act as a source to input and run various analyses on the fetched mentions and get granular actionable insights.Steps to add Topic on the dashboards using Topic NameOpen the dashboard in which you want to add a Topic or create a new dashboard.Inside the dashboard or widget filter, apply Topic

Insights

Knowledge Base Article

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Using Topics

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How to Configure Approval Workflows for Ad Campaigns & Creatives

Approval Paths can use a combination of Approval Queues, Tiered Approvals, and Rules to provide governance over your Ads. Below, we'll explore how you can define and automate approval paths for Ads to ensure that it adheres to your team's workflow and approval requirements.​ In this a

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Advanced Use Cases

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Improvement in filters

Navigate an intuitive UI to seamlessly add dashboard filters, enhancing your data journey. Introducing improved filtering allowing you to control what data you see on your dashboards with an improved filter UI. With this update, we're providing users with an array of new capabilities that will signi

Insights

Improvement in Filters

Dashboard level filtering

Knowledge Base Article

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Dashboard-level Filtering

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Sprinklr Marketing: 20.7.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.7.1 Patch (1st Aug '25 Onwards)

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Rule Validation

Sprinklr's Rule Engine uses validation checks to help make sure that the Rules you create will work as expected. Validation checks in the Rule Engine ensure that Rules are viable and that Rules are not created with errors that can prevent the Rule from working.Below, we'll cover the valida

rule validation

core

automation

social

+2

Knowledge Base Article

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Introduction to Rule engine

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Reporting on Video Calls

Video call is a feature that allows brands to make one way or two way video calls on web/mobile. By creating reporting widgets, you can measure the performance of video calls and analyze how it helps brands in providing a more engaging connection with customers.To configure a reporting widgetClick t

Service

Knowledge Base Article

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Module Wise Use Cases

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Workflow Logic Elements

The following topics are available in this article:Update PropertiesDecision BoxGo To Node Add Loop Node Break Loop NodeCall Another Guided WorkflowEmbed Guided WorkflowBusiness Hour Check Various Fields in Business Hour NodeEnd Current WorkflowEnd Execution Import Template ​OverviewThis article

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Leveraging Smart Responses to improve average handle time

How to use Smart Responses in Agent Console and Care Console to provide AI-generated brand-compliant responses and improve agent AHT (Average Handling Time).Sprinklr supports the enablement of an AI-generated and trained Smart Response Model to suggest responses to the agents. The AI learns and reco

Service

Knowledge Base Article

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Publishing Functionalities

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Migrating dashboards to PI Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app aims to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It leverages AI to

Insights

Knowledge Base Article

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Advanced Concepts

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Youtube - Standard Reporting Dashboard

You can use Youtube Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wit

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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Permission to Save as Draft

Overview A new Publishing permission can be enabled in Sprinklr environments to control users' ability to save posts as drafts. When enabled, this permission will control the visibility of the Save as Draft option on outbound messages. For certain users who do not have access to the Planner or

video:no

cloud:core

marketing

release:10-1-0

+8

Knowledge Base Article

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Roles and Permissions

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Channel Analytics

About Channel Analytics DashboardIn the Channel Analytics Dashboard, you can view Engagement over time, Engagement by Channel, Message Scorecard, and Engagement by Account. Each of these widgets can be drilled down for more in-depth reporting.You can access this dashboard by:Click the New Tab icon. 

marketing

Reporting

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Sprinklr Copilot for Social - Planner Summary

Planner Summary delivers users a concise, actionable summary of their Editorial Calendar/Planner, highlighting post distribution and optimization opportunities across multiple dimensions - tailored to any filters or selections applied on-screen.Note: Sprinklr Copilot for Social is now generally avai

Publishing - SES

social

Sprinklr Social

New Article

+4

Knowledge Base Article

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Social Copilot

RS
Location Sharing Settings

The Location Sharing feature allows customers to share their real-time location directly within an active Live Chat session. This enhances communication and ensures accurate user identification, making it especially valuable for scenarios like product deliveries, on-site service support, and locatio

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Location Sharing Settings

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Overview of Agent Copilot Architecture

The Agent Copilot is built on a modular and scalable architecture. It is designed to manage user interactions and deliver intelligent responses using a combination of AI services and Sprinklr capabilities. This section provides a detailed overview of the core components and how they work together to

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Introduction to Agent Copilot

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Creating a Dataset

This module allows you to design personalized reporting dashboards to evaluate survey outcomes based on their unique requirements. It offers more flexibility than the conventional per-question analytics feed, which presents a static, non-adjustable perspective. With this feature, you can choose pert

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Custom Reporting of Multiple Survey Projects

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Create and Configure a Record Form

This article outlines the steps to create and configure a Record Manager in Entity Studio.​Create a Record FormFrom the Launchpad, click Sprinklr Service tab, and under Persona App, click Entity Studio. The Entity Manager page appears. ​The Entity Manager page appears with the list of entities. Sea

Knowledge Base Article

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Create and Configure a Record Form

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Reference Guide for Sprinklr Social

IntroductionSprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies. Getting StartedLearn to set-up your social accounts and start engaging with customers.​OverviewArticleDescriptionQuick Start Guide Speedup with essent

social

Social - SES

Reference Guides for Social - SES

Knowledge Base Article

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Reference Guide for Sprinklr Social