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Ad Asset FAQs

This article covers questions related to the Assets used in Ads, their authors and share settings.If I make an asset using an existing Asset from the DAM, does that affect the author or share settings on the Asset?No, author & share settings are not affected when an existing Asset is used in Ads

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Knowledge Base Article

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Ads Creative Library: FAQs

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Add a Reddit Account in Sprinklr

In this guide, we'll walk you through how to link a Reddit account in Sprinklr's account settings.There are two types of Reddit accounts that can be added to Sprinklr. In Account Settings, you'll specify that you're adding a Reddit User Account, which can be used to monitor and e

social

Service

Knowledge Base Article

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Getting started with Reddit

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View Branded Content (Paid Partnership Collaborations) for Instagram on Engagement Dashboard

The branded content (paid partnership collab posts) feature helps you leverage the content created by influencers to attract more traffic to your Instagram page.You can now collaborate with creators on Instagram and view branded content created by them through your accounts. Enablement note: To see

View Branded Content for Instagram on Engagement Dashboard

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View Instagram Branded Content on Engagement Dashboard

Knowledge Base Article

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Create an Instagram Column in Engagement Dashboard

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Publish on Threads via Sprinklr

Threads is an app from Instagram that you can use to view and share public conversations. You can also post threads on Threads, reply to others, and follow profiles you're interested in. Threads and replies can include short text, links, photos, videos, or any combination.Steps to Publish on Threads

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Knowledge Base Article

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Threads

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Overview of Data Extracts

Data Extracts are structured datasets that provide raw, event‑level information from different parts of the platform, such as voice interactions, IVR journeys, callbacks, queues, case journeys, macro applications, agent activity and many more. They provide granular, raw event‑level data and metrics

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Overview

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Create briefs using Sprinklr AI+

In this article, we will learn about how Sprinklr AI+ can assist you with briefing and enhance your briefing experience with various options that are available to you for assistance. With Sprinklr AI+ integration, you can Edit & Review Content and take various Actions on briefs fo

brief templates

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ChatGPT

Knowledge Base Article

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Brief Template Actions

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Conversation Pane

By clicking on a Case from the column on the left, the Conversation History will open in the middle pane of the Agent Console.All the details and the conversation history will be visible to the agent in the Conversation or the Middle Pane.​​​#TermDescription1Sender NameThe message sender's name.For

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Knowledge Base Article

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Agent Console (Legacy)

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Add a Telegram Account

Telegram is a cross-platform, cloud-based instant messaging software and application service. Once Telegram has been enabled in your environment, you can add your Telegram Bot account on Sprinklr just like other accounts. Note: To get this capability enabled in your environment, contact your Success

Knowledge Base Article

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Telegram

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Setting Up Social Direct Message-X Creative (Standard)

Social Direct Message-X Creative empowers brands to craft and oversee survey visuals tailored for private social direct messaging. These visuals dictate the appearance of survey invitations within ongoing social care DM exchanges.A Social DM‑optimized survey invitation that includes the survey URL a

Sprinklr Insights

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Insights

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Knowledge Base Article

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Social DM

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Organize Digital Asset Management into Folders

Digital Asset Management provides an organized and unified repository for you to store and manage the impact of your content assets. You can even use tags to organize assets better into folders. This article will help you in organizing Digital Asset Management into folders.Steps to create a folder i

DAM - SES

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Organize Digital Asset Management into Folders

Organize DAM into Folders

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Knowledge Base Article

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Getting started

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Outbound Rules Conditions & Actions

SummaryThe following conditions are available for users to select while creating an Outbound Rule-Outbound Rule — ConditionsThe channel properties of the message: "The Channel Properties of the Message" are conditions applicable to the channel.​TermDescriptionThe Channel properties of the

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Rule Engine

Knowledge Base Article

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Outbound Rules

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How to Install & Setup the Adjust Ads Integration

Setup Adjust in SprinklrBelow are the steps you need, to ensure a seamless integration between Sprinklr and Adjust, which will help you understand the data in a unified view.Step- 1 Before You BeginProvide below Details to your Success Manager​TermsWhere It Can Be FoundAPI Token Login to your

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Knowledge Base Article

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Setting Up Adjust

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Bot Reply Node

Before we beginWe need to understand how to create a Dialogue tree.OverviewIn Decision Trees, a bot reply node is used to automate responses from the chatbot to the user. It retrieves pre-defined responses and delivers them quickly. By understanding how to incorporate, modify delays, and bypass bot

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Knowledge Base Article

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Nodes in a Dialogue Tree

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Add Content Placeholders for Advocacy Posts

You will now be able to use placeholders while publishing an advocacy post. With this capability, every advocacy user will be able to autofill certain personalized text when they are sharing posts from the advocacy site.Points to RememberSprinklr will allow content publishers to add a Content Placeh

Advocacy - SES

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Placeholders in Advocacy

Social - SES

Knowledge Base Article

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Content Curation

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Upgrade Live Chat SDK on Flutter

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a complete list of changes in this release, see the release notes.Current ReleaseLive Chat SDK Current Release: 15.1.0Upg

Service

Knowledge Base Article

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Flutter

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Add LinkedIn Company Account In Sprinklr

A LinkedIn Company Account allows you to represent your organization on LinkedIn. These pages can help LinkedIn members learn about your business, brand, products and services, and job opportunities. In this article, you will learn about how to add a LinkedIn company account in Sprinklr.Note:Any Lin

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Knowledge Base Article

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Getting started

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Bulk Import X Cards

X cards allow you to advertise on X with more attractive, visual, and dynamic content that helps capture your audience's attention with images and videos. You can create multiple X cards at once by using the X Cards Import capability within Sprinklr Marketing (Ads). This will allow you to save

marketing

Knowledge Base Article

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Set up Twitter Cards

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X Post & Poll Insights

You can leverage X insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels, and live videos that you've created to see how each one performed and how

social

Knowledge Base Article

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Report on X activities

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How to Create an Ads Custom Metric

In this article we will cover on the steps to create a custom metric and the descriptions about the various fields.To Create a Custom MetricClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon  i

marketing

Knowledge Base Article

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Create a Custom Metric

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Macro skill

OverviewA Macro skill enables you to execute predefined system macros within the Sprinklr system, allowing for automated and streamlined operations. To know more about creating a Macro, refer to the Create a Task Macro section within this article.Macro Skill Use CasesMacro Skill allows the dynamic

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Knowledge Base Article

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Dynamic Workflow