Add a Reddit Account in Sprinklr
Updated
In this guide, we'll walk you through how to link a Reddit account in Sprinklr's account settings.
There are two types of Reddit accounts that can be added to Sprinklr. In Account Settings, you'll specify that you're adding a Reddit User Account, which can be used to monitor and engage with Direct Messages, or a Subreddit Account. Subreddits can be linked in Sprinklr if you are the moderator of the account.
Internal Note: Reddit can be enabled for customers using the following Client Property-Enable Reddit (redditEnabled) Enablement of this capability requires additional setup.
Note:
A social account can only be added to a single Workspace. To add the same account in different workspaces, admins are required to share that social account with other workspaces. For more information, see Sharing an Account.
The Reddit account addition will be based on the OAuth method.
Steps to Add a Reddit Account in Sprinklr
Click the New Tab icon
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.Under the Sprinklr Social tab, click Owned Social Accounts within Listen.In the Accounts (Settings) window, click Add Account in the top right corner.
In the Add Account window, search and select either Reddit User or Subreddit from the list of channels.
Click Go to Reddit in the popup window to authorize Sprinklr on Reddit.
In the Request For Permission(Reddit website) window, click Allow in the bottom left corner.
Set up your Account Details and permission in the Update Account window.
Edit basic details of your account in Account Details, including changing the name of the account as it appears in Sprinklr, changing the Sprinklr User who is the owner of the account, creating a custom character count (which will apply to replies sent in Sprinklr), a default URL shortener, and an auto-populated signature to appear in replies sent from Sprinklr.
Under Permissions, permission channel actions to Users and User Groups who should have access to the account. Learn more in Account Permissions.
Under Share this Account Across Spaces, choose the Workspaces that you would like the account to be visible in or share across all Workspaces to make the account visible globally within your Customer environment.
Under Subscribers, select Users or User Groups to subscribe them to account notifications.
Under Timezone, select a country and time zone to associate to the account if desired.
Under Properties, set any account properties as needed.
Click Save in the bottom right corner.