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Use Cases of AI Creative Insights

SUMMARYThis article covers the use cases and value of AI-Powered creative insightsPersonasThe Ads Media Manager wants to be able to see how many ads are aligned and not aligned with the individual best practiceThe Media Manager wants to be able to see which element is working best for different cont

marketing

Knowledge Base Article

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Getting Started

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Generative AI-powered Zero Shot Entities

OverviewYou can now leverage zero shot entity detection through Generative AI in bots, allowing for entity detection based on the entity name and description without predefined examples. This feature works similarly to keyword detection but uses Generative AI to identify entities dynamically, enhanc

Service

Knowledge Base Article

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GenAI-Based Intents and Entities(Zero Shot)

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Introduction to Supervisor Copilot

Supervisor Copilot is a generative AI-powered assistant designed to simplify and elevate contact center supervision. Through a conversational interface, supervisors can access real-time operational insights, perform primary root cause analysis (RCA), and ask day-to-day operational queries using natu

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Supervisor Copilot

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Create and Use Profile Tags

Profile tagging allows you to place a visual indicator next to the social media account in the Sprinklr platform. These visual cues act as an attribute of the social media account and let you quickly identify the type of profile at a glance. With a quick view, you will be able to tell who

article:howto

social

stage:final

Knowledge Base Article

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Tags

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Support Policy

Support Policy for Sprinklr Mobile SDKsSDK version structure At Sprinklr, the mobile SDK version number is composed of MAJOR.MINOR.PATCH, increment each of those based on the following: MAJOR version — When major changes are made to the SDK, includes major refactoring, breaking changes, infra upgrad

Service

Knowledge Base Article

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Support Policy

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FAQs: Publishing Ads for Pinterest

How is CBO configured for various objectives of Pinterest?Channel sets up default CBO for all the Ad Objectives except Video Views, there is no lever to turn it off. This behaviour is in alignment with the native workflow.

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Social Reports

This section details a few important case performance reports which can help supervisors to get deeper insight in case management. Case Distribution Report  Here Supervisors can view the distribution of incoming cases from any channel at various levels. ​Cases by Sentiment ​Case count vs Case status

Service

Knowledge Base Article

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Reporting & Analytics

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Custom Widgets (CRM Integration Based)

Types of API Widgets are as follows :​​Properties Widget Clients can integrate with their CRM, can fetch the relevant information, and show all the details in a widget using Custom Entity without storing data in Sprinklr. The data can be viewable in the list view. ​When clicking on "Show All&qu

Service

Knowledge Base Article

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Custom Widgets

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Record Page - An Overview

​A Record Page is a customizable interface designed to display comprehensive details about a specific entity—such as a Customer, Account, Leads, or Opportunity—in a structured and intuitive layout. It brings together all relevant data, interactions, and actions for a given record into one unified vi

Knowledge Base Article

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Record Page - An Overview

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Favorite macros

You can pin the macros to the top of their list of available macros. To pin macros, you are required to check the Favorite this macro for all visible users in the Create Macro window. Please note that the macro can be pinned/unpinned only from the Create or Edit Macro window.Going forward, a macro c

social

Knowledge Base Article

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Get started with macros

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Media Monitoring & Analytics

In today’s modern world, PR teams are struggling to accurately measure the KPIs and hence it becomes difficult for the PR teams to showcase RoI on their efforts. Because of the lack of objective benchmarks, creating data-backed purpose-driven strategies is often difficult.The Media Monitoring &

Insights

Knowledge Base Article

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Media Monitoring & Analytics

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What are Sub Cases?

Streamline customer support issues by associating multiple sub-cases with a case to enable parallel work by multiple teams.Agents can use macros or guided workflows to create sub-cases. The sub-cases created are linked to the cases enabling back-and-forth navigation between the case and sub-cases. C

Service

Knowledge Base Article

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Sub Cases

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Add Social Accounts in Advocacy

Sprinklr Advocacy empowers advocates to effortlessly integrate their social channels into the advocacy site, streamlining the process of sharing content directly from their platforms. Supported Channels in AdvocacyTwitterLinkedInLinkedIn Personal Profile LinkedIn Company Facebook Facebook Personal P

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Enable External Publisher in Advocacy

External Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy site does not need to be pre-approved by administrators. Advocates can curate and s

Advocacy - SES

social

Social - SES

Knowledge Base Article

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External Publisher Enablement (Advocacy)

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Views in Production Dashboard

In this article, you will learn about the different views available in the production dashboards viz. List view, Kanban view, and Workflow Schedule viewList ViewYou can find the Switch to List button located in the top center of the screen, below the Search Bar.The List View provides all the relevan

marketing

Production Dashboard Views

Production Dashboard

Knowledge Base Article

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Views in Production Dashboards

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Sending Follow up Emails/SMS to Customers

​Pre-requisite for configuring this node in ACW: Sprinklr Voice should be enabled for the environment and your user should have ACW View, Edit or Create permission​After agent fills ACW, a brand may need to send various communications to the customer on their preferred channels. This can include sen

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Knowledge Base Article

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Sending follow up emails/sms to customers

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Generate Comment Summary using Sprinklr AI+

Introduction As a brand, you know how overwhelming it can be to manage customer feedback across multiple social platforms. Sorting through hundreds of comments to gauge sentiment, prioritize responses, and maintain a clean, professional environment can be time intensive. That’s where the Comment Sum

Engagement - SES

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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Unified Platform & Cross-Product: 18.8 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Command Center, Conversational AI, and Guided workflow. Increase agent productivity with Extension Enhancements and Global Relay Connector.

18.5 Release

marketing

Insights

Cross-Product

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Knowledge Base Article

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v18.8 Summer Release (August)

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Profile Macros

Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows.You can apply Profile macros to Profiles to take multiple actions on a Profile the same way you can with other entity

social

Knowledge Base Article

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Asset classes with macros

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Case Maker

What is Case Maker?Sprinklr’s Case Maker aims to simplify new case creation or association to an existing case for channels like voice, social, or email.Currently, the configuration of Case Update and Case Creation rules is being done in the Rule Engine.With Case Update and Case Creation rules, you

Service

Knowledge Base Article

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Case Maker