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What is Supervisor Console ?

Supervisor Console is a comprehensive digital headquarter that enables supervisors and managers to efficiently monitor and manage the activities of their agents, queues and campaigns in a service center environment. It is a one-stop solution for all the tasks and activities for the Supervisor across

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Introduction to Supervisor Console

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Guided Workflow Display Components - Spacer

OverviewThe Spacer component is a design element used in user interfaces to define and adjust the spacing between other components, such as input fields. It acts as a non-visible element that structures and organizes layouts by creating empty spaces. This ensures the interface remains clean, well-st

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Guided Workflow Canvas

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Prerequisites for Salesforce Integration

Ensure that the following prerequisites are in place before you start with the integration.Sprinklr RequirementsSprinklr Service Care must be enabled and configured.Salesforce Webhooks must be configured within Sprinklr.A Sprinklr Global Admin user is required for authentication and authorization.Sa

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Prerequisites

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Unified Widget Warning System

In an effort to improve your experience and simplify the interface, all widget-level warnings/alerts have been consolidated into a single warning icon per widget. With a unified warning icon, you can easily access all relevant alerts and warnings for a specific widget, without feeling overwhelmed by

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Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Migration, Rules, Validations, and Best Practices

If you are already using the legacy screener, you can migrate to Progressive Screener (V2) at any time.Migration StepsTo migrate to Progressive Screener (V2):Enable the Screener (V2) toggle.Review your existing screener configuration.Resolve any validation errors displayed in the setup.Publish your

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Screener V2

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Commands

What are Conversational Components?Conversational components are special chat features that can be set up for each WhatsApp Business phone number.They're like extra tools that can be personalized for each account, making user interactions more interesting. These features provide users with choi

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Commands

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Supported List of Use-Cases

This article provides an overview of different use cases covered under the Deploy your Use-Cases section of AI+ Studio. Deploy your Use-Cases provides an overview of AI-driven use cases that are available to you based on your current feature enablement and user permissions. Within this interface, yo

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Supported List of Use-Cases

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Creating Surveys

The survey builder allows you to create and customize surveys to meet your specific needs. In the Survey Builder, you can create new surveys, edit, delete, and clone your existing surveys. Here, you'll see information on your existing surveys, including the Survey Name, Status, the number of Respons

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Survey Builder

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Debugging with Signalwire

In today's fast-paced digital landscape, effective communication is key to ensuring smooth operations and delivering exceptional customer experiences. When technical issues arise, having a reliable and efficient system for reporting and resolving them becomes paramount. Signalwire, offers a str

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Signalwire

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Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

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Troubleshooting

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Understanding Permissions for Automated Campaigns in Sprinklr Ads

OverviewAutomated Campaigns (AC) in Sprinklr streamline the process of creating, managing, and optimizing ads at scale by linking campaigns with feeds, dynamic templates, and approval workflows. To ensure the right level of access and control, Sprinklr provides a set of permissions that define what

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Automated Campaigns Overview

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CSAT Score Overview

Introduction Customer satisfaction has always been crucial to the health and growth of a business – but in this age of social media, unhappy customers wield greater power than ever before. An angry tweet, blog post, or Facebook rant may go viral, causing irreversible damage to a brand. On the flip s

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CSAT Prediction

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Credential List

A Credential List in Sprinklr VoiceConnect stores authentication details (username and password) that can be used to validate SIP requests or authenticate with a carrier. This is especially useful when your SIP trunk or provider requires credential-based authentication in addition to, or instead of,

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Credential List

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Compare Influencer Strategy dashboard

To understand the influencer content that is well received and which influencers result in more engagement, it is important for brands to monitor the strategies used by influencers in their industry. This can be achieved by using the Compare Influencer Strategy standard dashboard.To access the Compa

Compare Influencer Strategy

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Standard Dashboards in Benchmarking

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Automation Templates

OverviewProject Management and Collaboration offers Automation Templates that allows users to create and manage automations tailored for specific requirements of a project.  Automation templates are a great way to start using automations. You just need to fill your project specific details in the te

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Automation Functionalities

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Voice Unleashed: Exploring Sprinklr's Dynamic Connectivity Options

​In the field of advanced connectivity, Sprinklr emerges as an industry leader with its comprehensive range of connectivity options. In this enlightening article, unveil the power of Sprinklr's dynamic solutions, offering unparalleled flexibility, and control over your Voice Infrastructure. Del

service channels - voice

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Different Connectivity Options

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Journalist and Publication Detailed Dashboards

The Journalist and Publication dashboard yields crucial and deep actionable insights in the following four tabs:OverviewFollowers' AnalysisFollowers' AffinitiesContent AnalysisWe will discuss each of these tabs in detail in this article.Navigating to Journalist/Publication Detailed DashboardFollow t

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Journalist and Publication related

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Simplified Deployment Settings

IntroductionIn this article, we will explore the simplified deployment settings in Conversational AI and discuss how to use them effectively, focusing on the new streamlined process for deploying and undeploying dialogue trees.Benefits of Simplified Deployment SettingsThe new simplified deployment s

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Define Bot Orchestration Strategy

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Error Grouping

Campaign errors often slow down progress, and scattered, repetitive issues make them hard to resolve. To streamline troubleshooting, Error Grouping in Ads Manager Assistant categorizes errors by type and entity level (Paid Initiative, Ad Set, and Ad) allowing you to quickly identify,

marketing

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Ads Manager Copilot

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Campaign Dashboard

Modern marketers employ an artistic sensibility and a scientific approach to data and analytics. The Standard Campaign Dashboard reconcile these qualities by providing you with visually appealing and easy-to-read displays of key marketing metrics. By tracking metrics on a daily, weekly, and monthly

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Reporting - SES

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Knowledge Base Article

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Standard reporting dashboards