Modern Care
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Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Social Engagement & Sales
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Modern Marketing & Advertising
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Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Platform
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Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
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Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Fast Company Names Sprinklr Among the Most Innovative Companies for 2017
Listed as one of the “Top 10 Most Innovative Companies in Social Media” for its Pioneering Social Media & Customer Experience Management Platform
NEW YORK – FEBRUARY 13, 2017 – Sprinklr, the most complete social media management platform for the enterprise, today announced it has been named by Fast Company as one the world’s most innovative companies, and one of the “Top 10 Most Innovative Companies in Social Media.”
Most Innovative Companies is one of Fast Company’s most significant and highly anticipated editorial efforts of the year. To produce the 2017 list, Fast Company reporters surveyed thousands of enterprises across the globe to identify the most notable innovations of the year and trace the impact of those initiatives on business, industry, and the larger culture.
“We’re honored that Fast Company has named Sprinklr one of the the world’s most innovative companies, but it’s our customers that deserve all the credit for fueling our innovation,” said Ragy Thomas, CEO & Founder, Sprinklr. “The rise of social has given large brands the opportunity to reimagine the way they listen to, engage, and reach every one of their customers while delivering more intuitive, personalized experiences at scale. We’ve watched this need grow dramatically over the past seven years, and it’s what inspired us to build the first unified customer experience management platform for the enterprise.”
Sprinklr is a first time honoree on this year’s list, and the only enterprise software provider included among the Top 10 Most Innovative Companies in Social Media, which also features companies like Snap, Facebook, and Tencent.
“These enterprises continue to set the pace for their industries, showing agility and aggressiveness that makes them undeniable,” said Fast Company editor and managing director Robert Safian.
Fast Company’s Most Innovative Companies issue (March 2017) is now available online at www.fastcompany.com/MIC as well as in app form via iTunes, and on newsstands beginning February 21.
Additional Information:Register today for Sprinklr’s Digital Transformation Summit: https://summit.sprinklr.com/Learn more about Sprinklr here: sprinklrsite.wpengine.comFollow Sprinklr on Facebook: https://www.facebook.com/sprinklr/Follow Sprinklr on Twitter: https://twitter.com/Sprinklr
About SprinklrSprinklr provides the most complete enterprise social technology in the world, designed to help large companies collaborate across their entire organization to create intuitive, superior customer experiences across every social channel. The company is revolutionizing customer engagement in 150+ countries for more than 1,200 brands, including Nike, McDonald’s, Microsoft, P&G, Samsung, more than 50% of the Fortune 50, and nine out of ten of the world’s most valuable global brands. Called “the most powerful technology in the market,” Sprinklr powers more than four billion social connections to help the enterprise reorient its business around the customer in the age of digital transformation. Headquartered in New York City with more than 1,200 employees globally, Sprinklr works with a powerful group of partners that includes Deloitte Digital, SAP, IBM, and Microsoft. For more information, visit sprinklr.com or chat with us at @sprinklr.
About Fast CompanyFast Company is the world’s leading progressive business media brand, with a unique editorial focus on innovation in technology, ethical economics, leadership, and design. Headquartered in New York City, Fast Company is published by Mansueto Ventures LLC, one of the U.S.’s leading media companies.
ContactsSprinklr, Inc.Rachel LeamonPR@sprinklr.com