Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

Explore Modern Research's Products

Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data


Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore Platform Products

Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.


Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.


Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.


Experiment and learn in an isolated test setting that mimics your live production environment.

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Our Story
Founder's Letter
Culture & Talent
Investor Relations
Contact Us

Former Salesforce EVP & First CIO of the United States**Joins Sprinklr as Chief Operating Officer**

Vivek Kundra to Position SaaS Company for Next Stage of Global Growth__as it Continues to Define Customer Experience Management Category

New York, NY – May 17, 2018 – Sprinklr, the world’s leading Customer Experience Management (CXM) platform, today announced the appointment of Vivek Kundra as Chief Operating Officer. As former Executive Vice President of Salesforce and the first Chief Information Officer of the United States, Kundra has a track record of leadership and operational excellence that will support Sprinklr’s growth and mission to help enterprise brands create more human experiences at scale across social and digital channels.

As EVP at Salesforce, Kundra led growth and go-to-market strategies for key global verticals such as Financial Services, Healthcare, Retail, Auto, Communications, and the Public Sector, by creating an ecosystem of partners and launching new apps to solve industry-specific challenges. He also launched a new Government Cloud, opening up new markets and accelerating growth in the U.S., EMEA, and APAC.

Before that, Kundra served as the first CIO for the U.S. government under President Obama. In that capacity, he was responsible for managing $80 billion in annual technology spending, saved $3 billion in taxpayer dollars while moving the government to the cloud, and strengthened the cybersecurity posture of the nation while making it more open, transparent, and participatory.

Over the past few quarters, Sprinklr, which was last valued 2+ years ago at more than $1.8 billion, has moved aggressively to scale a global business that already has 1400+ employees and 1200+ of the the world’s most valuable enterprise brands (e.g. Nike, McDonald’s, Microsoft) as customers:

  • Expanded from Social Media to Customer Experience Management: Announced a major expansion of the Sprinklr Experience Cloud platform, powered by new AI capabilities, with clouds for each major customer-facing department — marketing, advertising, research, commerce, and care — as well as social.

  • Added Major Talent & Experience to C-Suite: Hired former Microsoft CMO Grad Conn as CXMO, Luca Lazzaron as its first CRO, Diane Adams as Chief Talent & Culture Officer, and welcomed John Chambers, former Executive Chairman & CEO of Cisco, to Sprinklr’s Board of Directors.

  • Strengthened Partner Ecosystem: Named Microsoft’s U.S. ISV of the Year and SAP Hybris Partner of the Year, unveiled first-of-its-kind Viber and Reddit integrations, became one of the first companies to join Twitter’s Official Partner Program, and built stronger LINE, Twitter, Facebook, Instagram and Pinterest partnerships to meet the growing demand for a unified CXM platform.

  • Scaled for Success: Expanded into several new countries around the world (e.g. Netherlands, Australia), continued to drive meaningful business results for some of the world’s largest brands (e.g. Allstate, Lenovo, SAP, Shell, Sonos), continued to increase average deal size, and signed the largest eight-figure deal in Sprinklr’s history.

Comments on the News:

“I’ve been incredibly fortunate in my career to learn from amazing leaders running some of the largest companies and governments in the world. All of them share one goal: to build enduring relationships that create value for every one of their constituents,” said Vivek Kundra, COO, Sprinklr. “The social revolution has created an unprecedented disruption for these organizations, but when they overcome it, the results are transformational — for them, and for their customers. I couldn’t be more excited to bring what I’ve learned to the only company that was built from the ground up to solve this problem, and to do so at massive, global scale.”

“There are only a handful of execs in the world that have scaled SaaS companies at the level we aspire to, and even fewer who understand at their core, as we do, that the ability to create happy customers — listening to, engaging, and reaching them across dozens of digital channels — is the most strategic investment for the modern enterprise. To find both in one person is incredibly rare,” said Ragy Thomas, CEO & Founder, Sprinklr. “With a foundation in social, Sprinklr was purpose-built to be the defining enterprise software company for CXM, and with Vivek in our corner, we’re going to be relentless in our pursuit of that vision, executing with more momentum than ever.”

About Sprinklr:Sprinklr’s mission is to help the world’s most loved brands create happy customers. We do this with the world’s first Customer Experience Management (CXM) platform, which enables one-to-one, human connections – at scale – across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world’s most valuable brands, including: Allstate, McDonald’s, Lenovo, Microsoft, Nike, Philips Lighting, Procter & Gamble, Samsung, Santander, SAP, Shell, Verizon, and Visa. Sprinklr’s partners include Accenture, Deloitte, IBM, Microsoft, and SAP. For more information, visit or follow us at @sprinklr.


Modern CareModern ResearchModern Marketing & AdvertisingSocial Engagement & SalesUnified-CXM PlatformEducation ExperienceCitizen ExperienceSprinklr AI Sprinklr SandboxDeveloper Portal


Our ServicesTrainingPartnersAgencyDeveloper Portal
English (US)
English (GB)
PrivacyCookie PreferencesModern Slavery StatementIndex EgalitéTerms