Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

Explore Modern Research's Products

Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data


Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore the Platform

Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.


Visualize real-time data on command centers, retail signage, stadium screens, and more.


Build on-brand, shareable digital presentations that update with real-time data automatically.


Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.


Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.


Integrate data and execute processes with external systems using RESTful web APIs.

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

Our Story
Culture & Talent
Investor Relations
Contact Us

Glassdoor and Battery Ventures Name Sprinklr a Top Private Cloud Company to Work For During the Coronavirus Pandemic   

Sprinklr is recognized for its high level of employee satisfaction amid the COVID-19 pandemic 

NEW YORK, NY — November 19, 2020 – Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, was recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm and cloud investor, with data specifically provided by Glassdoor*, the worldwide leader on insights about jobs and companies. The list highlights 25 privately held companies – all business-to-business, cloud-computing companies – where employees reported the highest levels of satisfaction at work during the first six months of the pandemic, according to employee feedback shared on Glassdoor. 

Sprinklr’s average Glassdoor rating from March through August is 4.4, while the broader average across Glassdoor is 3.5. Sprinklr’s senior leadership rating is 4.1, compared to the Glassdoor average of 3.2. Additionally, Sprinklr’s positive business-outlook rating—indicating the percentage of employees who believe their employer’s business will get better in the next six months—was 78% compared to an average across Glassdoor of 51%.

This is the fourth year Battery has issued a version of its highest-rated cloud companies list. The ranking – which this year hinged on how companies are handling issues like remote workforces and the broader economic downturn – highlight the global trend of businesses increasingly turning to the cloud to run critical technology systems and software, instead of using on-premise systems.

Positive Company Culture = Corporate Growth 

The top 25 companies highlight the potential links between positive company culture and overall corporate performance and growth. This year, Sprinklr is one of 10 companies on the list that announced financing rounds during the pandemic (through November 1).

Glassdoor noted that employees at these highly rated companies commonly mention in online reviews that they enjoy working for mission-driven companies with strong and unique company cultures; employers that promote transparency; and companies with experienced senior leaders who regularly and clearly communicate with employees. For instance, according to one anonymous employee review of Sprinklr on Glassdoor

“I've been with Sprinklr for more than 8 years and have had the privilege and pleasure to grow with the company itself. I have been encouraged and empowered to contribute in a variety of ways across various initiatives and audiences. Sprinklr's strengths are: a tremendous, industry leading/creating product with a drive to continue during the challenges of Covid..lots of big opportunities for involvement in strategic projects that can change the course of a product, a company, and a career.” 

The Sprinklr Family

Sprinklr encourages employees to live and work by The Sprinklr Way, which reinforces behaviors such as learning from failure, humility, accountability, persistence, and genuine caring. This year, with COVID-19 disrupting everyday lives and the typical way of working, Sprinklr is focused on five initiatives that help employees understand how they can continue to thrive personally and professionally: 

  • We Belong: Growing a diversity and inclusion program is called “We Belong.” The goal is to ensure that every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. 

  • Wellbeing: Launched a happier certification program with a dedicated coach and an array of virtual wellbeing sessions focused on stress reduction, healthy remote working, mindfulness, meditation and different levels of daily physical workouts. Partnering with Headspace, a meditation app, to encourage mindful moments throughout the day. 

  • Learning and development: Providing access to Audible for Business and LinkedIn Learning to help people find the tools they need to grow their skills. Sprinklr has also featured renowned global speakers and experts such as Hindu priest and former monk Dandapani and motivational speaker Eric Thomas

  • Giving back: Encouraging employees to take a day away from the office to give back their time to meaningful organizations with Sprinklr’s 24-4-Others program. Sprinklr is also donating software for social justice causes and public sector organizations.  

  • Communication in a remote world: Asking employees to set up daily heartbeat calls, weekly 1-1 meetings with managers, and bi-monthly discussions around employee happiness as part of Sprinklr’s Employee Delight Assurance Program (EDAP). EDAP also includes a Learn2Grow plan, which asks employees to list out their goals and how they plan to reach them by the end of the year. And, Sprinklr kicked off an internal daily talk show to keep employees engaged, energized and updated. 

Comments on the News

“Cloud CEOs have had to stay unbelievably focused, resilient and nimble over the last eight months, working in conditions they likely never expected,” said Neeraj Agrawal, a Sprinklr board member and Battery general partner who specializes in cloud investing. “The best CEOs are listening to employees and making tough decisions that will continue to move their companies forward. We’re heartened that so many of these B2B companies are surviving and even thriving during Covid, as they’re providing technologies to serve the new, pandemic workforce, as well as solutions that are digitizing customer businesses faster than ever. Every company that made the list this year should view it as an honor to be included.” 

“We hope our culture, especially throughout Covid, is unapologetically human and makes employees feel happier each day. Most people go through life working to live. We want to change that, and instead make 9 to 5 some of the best hours of your day,” said Ragy Thomas, CEO and Founder, Sprinklr. “It’s an honor to have our culture recognized on this best place to work list, and it’s a true testament to the incredible employees that are helping us become the world’s most loved enterprise software company.”

“The coronavirus pandemic has helped us discover what we’re capable of and how resilient we are as a Sprinklr family. We’re encouraging employees to think of this unprecedented time as a golden opportunity to self-reflect and explore what truly brings them joy,” said Diane K. Adams, Sprinklr Chief Culture and Talent Officer. “We’re humbled and so proud to be recognized as a top place to work, and we look forward to helping our employees reach their goals and become the best versions of themselves.” 


# # #

About Sprinklr

Sprinklr (@Sprinklr) is the world’s leading Customer Experience Management (CXM) platform. We help organizations reach, engage and listen to customers across 25 social channels, 11 messaging channels, and hundreds of millions of forums, blogs, and review sites. Sprinklr is a global company with 1,900 employees helping the world’s most valuable enterprises make their customers happier.

About Battery Ventures
Battery partners with exceptional founders and management teams developing category-defining businesses in markets including software and services, enterprise infrastructure, online marketplaces, healthcare IT and industrial technology. Founded in 1983, the firm backs companies at all stages, ranging from seed and early to growth and buyout, and invests globally from offices in Boston, San Francisco, Menlo Park, Israel, London and New York. Follow the firm on Twitter @BatteryVentures, visit our website at and find a full list of Battery's portfolio companies here. 

*By a company name, denotes a Battery investment. For a full list of all Battery investments and exits, please click here.


Modern CareModern ResearchModern Marketing & AdvertisingSocial Engagement & SalesUnified-CXM PlatformEducation ExperienceCitizen Experience


Our ServicesTrainingPartnersAgencyDeveloper Portal
PrivacyCookie PreferencesModern Slavery StatementIndex EgalitéTerms