Modern Care
Explore Modern Care's Products
Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
Explore Modern Research's Products
Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Social Engagement & Sales
Explore Social Engagement & Sales Products
Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Modern Marketing & Advertising
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Platform
Explore the Platform
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
All Products
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Merkle and Sprinklr Partner in the Middle East to Pioneer a New Way for Brands to Create Memorable Customer Experiences
DUBAI, 18th May, 2020: Merkle, a leading technology-enabled, data-driven performance marketing agency and part of the Dentsu Aegis Network, has today announced they are partnering with Sprinklr, the leading Customer Experience Management platform (CXM), in the Middle East and North Africa, to improve digital customer experiences across the region. The partnership combines world-class creative talent and category-defining technology to help organizations develop breakthrough digital marketing, advertising and customer care strategies.
Merkle entered the MENA market two years ago after the acquisition of Oxyma – Your Social, a strategic and creative customer experience agency. Since then, Merkle has acquired new clients across all service lines – including performance media, marketing solutions, CRM, and data & analytics.
Sprinklr will be a strong addition to Merkle’s expanding ecosystem of partners which also includes Salesforce, Adobe, Tealium and Pega.
“This level of partnerships is only possible due to our tech-agnostic mindset, working with the best brands and partners of the world to deliver the best solutions to our clients, independently of the tech they use. After many years of working together with Sprinklr, we believe that it’s time to formalize our partnership in order to help top brands implement a successful digital transformation strategy,” said Victor Madueno, Senior Commercial Director CX at Merkle MENA.
Sprinklr is the only leader in the Forrester Social Suites 2019 Report, due to the company’s “extensive and highly customizable capabilities to meet large enterprises’ diverse social media needs.”
“We’re excited to partner with Merkle – one of the largest global marketing agencies – to create an opportunity for brands to combine their media and social planning with a complete digital customer experience platform. Owned, earned and paid media can now be managed together on one platform,” said Moncy Cheriyan, Vice President, Middle East and India at Sprinklr. “Together, Sprinklr and Merkle will help companies exceed consumer demands for better experiences.”
The recent acquisition of new Merkle clients like Kelloggs, Pringles, MG Motor, Metlife, Emirates Loto, Dubai Store, CAFU, Pocari Sweat, Oronamin C on the social and creative service line, puts Merkle on the map in MENA to compete with other global agencies.
“As we are expanding our services in the MENA market, it is extremely important to keep developing our legacy Customer Experience business and integrating it into the wider Merkle People-Based Customer Experience proposition.” said Rudy Banholzer – VP & Managing Director MENA. “We strongly believe that partnering with Sprinklr will help our clients offer better experiences to their customers.”
This press release was originally published on Merkle’s newsroom.
ABOUT MERKLE Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 21 additional offices in the US and 29 offices in EMEA and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com
ABOUT SPRINKLR Sprinklr (@Sprinklr) is the world’s leading Customer Experience Management (CXM) platform. We help organizations reach, engage & listen to customers & citizens across 25 social channels, 11 messaging channels and hundreds of millions of forums, blogs, and review sites. Sprinklr is a global company with 1,800+ employees helping brands in more than 150 countries create memorable customer experiences.