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The world's leading digital-first, proactive customer experience solution.

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Sprinklr Voice

Reduce call volume with a radically different contact center solution

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Build & manage an online community integrated into your Care strategy

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Reduce costs by automating routine inquiries with conversational AI bots

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AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

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Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data


Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.


Visualize real-time data on command centers, retail signage, stadium screens, and more.


Build on-brand, shareable digital presentations that update with real-time data automatically.


Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.


Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.


Integrate data and execute processes with external systems using RESTful web APIs.

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30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

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Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

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Shell Chooses Sprinklr for Customer-Centric Marketing and Advertising

One of the world’s leading energy companies achieves transparency and efficiency goals by consolidating all social media management across geographies and departments on Sprinklr

New York, NY — January 4, 2018 — Sprinklr, the most complete social platform for managing customer experiences at scale, today announced that Royal Dutch Shell Plc, one of the world’s leading energy companies, has chosen Sprinklr’s Experience Cloud as its primary social media management platform. Sprinklr is centralizing Shell’s teams, data and processes, enabling the company to set a new standard for customer experience management on a global scale.
Social media management has become central to Shell’s social strategy. It is embedded into each department’s engagement and content strategy. With more than 100 different social media channels across 70 countries, Shell is using Sprinklr’s platform to enable a unified process for customer centric campaigns with powerful brand voice.
With Sprinklr, Shell has a social infrastructure built for scale. Sprinklr integrates with Shell’s legacy systems and manages Shell’s marketing and advertising all on one platform. Now, Shell has one shared campaign calendar, one place for paid and organic social publishing and one place for reporting. Sprinklr provided a tool to enable Shell’s global social governance strategy for all employees and agency partners touching social. Sprinklr improves Shell’s ability to put customers at the center of how it conducts business.

Comments on the News:
  • “Being able to govern social media channels through a unified process was a big challenge for us. We had no way to aggregate paid and organic data in one place so we received disconnected reports from our partners. We lacked the ability to create a unified process informed by unified data across all agencies and employees,” said John Atkins, Social Media Analyst & Emerging Platforms Advisor, Shell.


    “Sprinklr sits across our entire company and provides value that contributes directly to a wide range of initiatives. We not only have a holistic social media management strategy, but we also create one-to-one customer engagements that are really powerful for us in the long run.”

  • “When we looked at our social platforms, we knew we didn’t want a point solution because of our scale. We also knew we wanted a sophisticated tool that would help us reach customers on their preferred channel and speak in an authentic voice,” said


    Americo Silva, Global Head of Digital and Social Media, Shell.


    “With Sprinklr, we took customer experience online to a completely different level. Our audience has now become one of our best advocates.”

Additional Info:
About Sprinklr

Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows siloed teams to collaborate to deliver a seamless experience to every one of their customers across any channel — at scale. Headquartered in New York City with 1,500 employees in 20 offices, Sprinklr works with 1,200+ global companies including Nike, McDonald’s, Microsoft, P&G, Samsung, more than 50% of the Fortune 50, and nine out of ten of the world’s most valuable brands. Its partners include SAP, IBM, Microsoft, and many others across the CXM ecosystem. For more information, visit or chat with us at @sprinklr.


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