Modern Care
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Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Social Engagement & Sales
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Modern Marketing & Advertising
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Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Platform
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Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
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Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Sprinklr Achieves FedRAMP Ready Status
A critical step in Sprinklr’s mission to help U.S. government agencies transform citizen experiences across digital channels
NEW YORK, NY — January 14, 2021 – Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, today announced that it has been approved as FedRAMP Ready for Agency Authorization. Sprinklr achieved FedRAMP Ready status for its CXM platform on Amazon Web Services (AWS).
Effective communications play a fundamental role in ensuring that citizens have the information they need to stay safe and healthy. As people increasingly flock to social media and messaging channels to ask questions and get news, the public sector has an obligation to provide factual information on the channels citizens use the most. Sprinklr was built for this moment. Sprinklr’s CXM platform helps U.S. government agencies create a future-proof citizen engagement strategy.
FedRAMP is a U.S. government program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Achieving FedRAMP Ready status is a strong indicator of success for full FedRAMP authorization and means that Sprinklr’s Readiness Assessment Report (RAR) has been approved. Sprinklr is listed on the FedRAMP Marketplace as a FedRAMP Ready vendor.
Sprinklr is pursuing full authorization by the end of 2021, opening up the opportunity for more U.S. government agencies to benefit from Sprinklr’s unified CXM platform.
Comments on the news:
“Congratulations to Sprinklr on achieving the FedRAMP Ready milestone. We understand the rigorous process to meet this level of certification – ensuring Sprinklr provides a compliant environment that effectively and efficiently communicates with citizens over time. We look forward to continuing our support of Sprinklr on their journey as they create a platform that meets the needs of the digital citizen experience of our government agency customers,” said Sandy Carter, Vice President of Worldwide Public Sector Partners & Programs at Amazon Web Services, Inc.
“As COVID-19 continues to disrupt all facets of society, there is a critical need for government agencies to move content and services onto digital channels – where citizens are looking for information and asking for support,” said Vivek Kundra, Chief Operating Officer, Sprinklr. “Achieving FedRAMP Ready status will help us support U.S. government agencies with their effort to create digital, informative experiences for citizens. We're looking forward to ensuring that the public sector has access to the same cutting-edge technology used by many of the world’s largest enterprises to engage with customers on modern channels.”
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About Sprinklr
Sprinklr is the world’s leading Customer Experience Management (CXM) platform. We help organizations listen to customers, learn from them and show them love across digital channels. Headquartered in New York City with 2,000+ employees globally, Sprinklr works with the world’s most valuable companies including L'Oréal, McDonald’s, Microsoft, and more than 50% of the Fortune 100. For more information, visit sprinklr.com or chat with us at @sprinklr.