Modern Care
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Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
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Social Engagement & Sales
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Modern Marketing & Advertising
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Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Platform
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Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
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Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Sprinklr Announces Integration with Google’s Business Messages
Brands can transform customer care by routing phone calls to messaging conversations that agents can manage on Sprinklr’s unified platform . Leading companies like SLING TV are already taking advantage of this integration to decrease costs and make customers happier
NEW YORK, NY — June 25, 2020 – Sprinklr, the leading Customer Experience Management platform (CXM), today announced its integration with Google’s Business Messages, making it even easier for brands to respond to messages from customers who find their business listing on Google. Mobile searchers simply message the brand directly from the listing, and brands can now capture, route, and resolve the message alongside customer inquiries from other channels – all in Sprinklr.
Businesses spend $1.3 trillion on 265 billion customer service calls each year. Google’s Business Messages can help brands cut customer service costs while increasing customer satisfaction.
The Power of Sprinklr + Google’s Business Messages
Sprinklr makes it easy for brands to meet consumers where they are on any messaging channel. With Sprinklr’s AI capabilities, managing conversations with Google’s Business Messages becomes even more efficient with Smart Response Recommendations that automatically suggest relevant replies, and Smart Alerts that notify agents when the volume of care issues spike. Brands can also gain insight into the quality of their customer care by using Sprinklr to automatically send a CSAT survey on Google’s Business Messages after the conversation is closed.
Comments on the News
“Google’s Business Messages is built to create quick, meaningful and effective connections with customers,” said Fei Gao, Partnerships Manager at Google. “We’re pleased to have Sprinklr bring the benefits of Google’s Business Messages to global brands by making it easy to manage customer inquiries in one platform.”
“Every month, SLING TV customers search for our customer care number on Google, many on their mobile phones. Whether it’s to upgrade programming or update billing information, we need to be able to respond quickly to meet their needs,” said Seth Van Sickel, Vice President of Operations at SLING TV. “Sprinklr’s integration with Google Business Messaging makes it easy for us to quickly route and answer messages without leaving Sprinklr. As a result, we’re able to improve our customers’ experiences.”
“Google Search is one of the largest entry points in the world for customer care. People go there looking to contact a business, and they often only find phone numbers. As a result, call volumes are skyrocketing, customer support costs are high, and customer experiences are suffering,” said Ragy Thomas, Sprinklr CEO & Founder. “Sprinklr’s integration with Google’s Business Messages solves these challenges by enabling brands to deflect high call volumes, and use Sprinklr’s AI to respond more efficiently. With inquiries from social media and messaging all in one place, brands can easily listen to and engage customers on the channels they use most.”
Additional Resources
Learn more about Sprinklr Modern Care.
Contact Sprinklr for more information.
About Sprinklr
Sprinklr (@Sprinklr) is the world’s leading Customer Experience Management (CXM) platform. We help organizations reach, engage & listen to customers & citizens across 24 social channels, 11 messaging channels and hundreds of millions of forums, blogs, and review sites. Sprinklr is a global company with 1,800+ employees helping brands in more than 150 countries create memorable customer experiences.
Contact
Rachel Alvarez
PR@Sprinklr.com