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Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
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Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Explore the Platform
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Immediately hiring engineers for Research and Development Center to support continued business growth
Leading brands in Asia Pacific – including Samsung, Gojek, StarHub and Changi Airport Group – are relying on Sprinklr’s CXM platform
NEW YORK, NY — March 11th 2021 – Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, today announced its expanded presence in Singapore with a new R&D center following a year of impressive customer growth. This new facility will reinforce Sprinklr’s position as a leading CXM provider, supporting valuable brands in Asia Pacific, including Samsung, Gojek, StarHub and Changi Airport Group.
“Sprinklr's expansion during these challenging times demonstrates the company’s confidence in Singapore as a strong business hub, with world-class R&D and engineering talent. We welcome the addition of the R&D center to our tech ecosystem and look forward to the exciting job opportunities it will create for Singapore and Singaporeans,” said Ang Chin Tah - Vice President and Head, Digital Industry Singapore (DISG).
Sprinklr will immediately begin recruiting and investing in engineers for this new facility, which adds to Sprinklr’s existing R&D centers in the United States and India. Sprinklr is also hiring sales, customer success and recruiting support across Asia Pacific.
“At Sprinklr, we are working to define the future of customer experience management every day,” said Pavitar Singh, Chief Technology Officer, Sprinklr. “We’re thrilled to open an R&D center in a forward-thinking city – accelerating our ability to develop visionary technologies that help brands create human experiences at scale.”
Sprinklr’s new R&D center follows a year of corporate milestones and key strategic hires in Singapore, Malaysia, Thailand, Hong Kong, Korea and Australia.
“Singapore is a global hub for innovation, with world-class talent to help Sprinklr meet the growing demand from enterprise customers for advanced CXM,” said Florian Zenner, Senior Vice President, APAC and Japan, Sprinklr. “We’re excited for this R&D center to strengthen our relationship with Asia Pacific and support our continued international expansion.”
Sprinklr is the world’s leading Customer Experience Management (CXM) platform. We help organizations listen to customers, learn from them, and show them love across digital channels. Headquartered in New York City with 2,000+ employees globally, Sprinklr works with the world’s most valuable companies including L'Oréal, McDonald’s, Microsoft, and more than 50% of the Fortune 100. For more information, visit sprinklr.com or chat with us at @Sprinklr.