Explore Modern Care's Products
Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Explore Modern Research's Products
Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Explore Social Engagement & Sales Products
Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Explore the Platform
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Since 2018, Sprinklr has been partnering with PUMA to accelerate its CXM transformation, resulting in increased e-commerce sales
NEW YORK, NY — April 29, 2021 – Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that global sports company PUMA is expanding its digital CXM roadmap on Sprinklr – creating a unified ecommerce experience that is driving increased sales and customer satisfaction.
A Sprinklr user since 2018, PUMA has consolidated processes and technologies and is now using four of Sprinklr’s products on one Unified-CXM platform – Modern Marketing & Advertising, Modern Research, Modern Care, and Social Engagement & Sales.
With COVID-19 forcing stores to close and accelerating the shift to e-commerce, PUMA experienced the following challenges:
Increasing visits and conversion rates from social media.
Connecting social media listening insights to customer service and digital marketing.
Eliminating the manual process of optimizing ads for separate campaigns on Facebook, Instagram, TikTok, Snap, Twitter, and Pinterest across 20+ countries and multiple agencies.
The Solution: Sprinklr’s Unified-CXM platform
Today, PUMA is using Sprinklr’s platform to achieve the following benefits:
Increase advertising efficiency: With Sprinklr’s AI-powered Smart Budget Allocation and Smart Bidding capabilities, PUMA optimizes ad purchases and budgets across various audience segments in real time. As a result, PUMA achieved a 100% increase in ads reporting efficiency in one year.
Save time managing customer support: With Sprinklr Modern Care, PUMA is consolidating email questions, Instagram DMs, Twitter DMs and more in one platform for efficient customer support. Sprinklr AI automatically assigns questions to the relevant care agent based on keywords, reducing the amount of time it takes for PUMA to respond to customers across digital channels and email.
Understand the impact of brand partnerships: With Sprinklr’s listening and benchmarking capabilities, PUMA can understand the impact of brand ambassadors such as Dua Lipa, Neymar Jr., and Winnie Harlow.
“For many brands – including PUMA – there’s a growing opportunity to increase sales directly from digital platforms,” said Luca Lazzaron, Sprinklr Chief Revenue Officer. “With Sprinklr, PUMA has a single AI-powered platform to increase sales from social media channels, bring marketing and care teams together, and transform the online shopping experience.”
Contact us to learn more about Sprinklr.
Read how we’re helping global brands on our customer stories page.
Check out the Sprinklr careers page for open positions.
Sprinklr is the world’s leading unified customer experience management (Unified-CXM) platform. We help organizations listen to customers, learn from them and show them love across digital channels. Headquartered in New York City with 2,000+ employees globally, Sprinklr works with the world’s most valuable companies including L'Oréal, McDonald’s, Microsoft and more than 50% of the Fortune 100. For more information, visit sprinklr.com or chat with us at @sprinklr.