Modern Care
The world's leading digital-first, proactive customer experience solution.
Explore Modern Care's Products
Unified Care

Manage customer care on 30+ digital channels from one AI-powered platform

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.
Explore Modern Research's Products
Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start exploring research insights powered by the only Unified-CXM platform

Modern Sales & Engagement
Deliver a positive experience that’s true to your brand — no matter where your customers go digitally.
Explore Modern Sales & Engagement's Products
Social Publishing & Engagement

Plan, manage & measure brand content across 30+ channels from one platform

Distributed

Empower distributed teams to deliver on-brand social experiences

Conversational Commerce

Turn social into a revenue driver with a 1:1 chat-based commerce experience

Ratings & Review

Transform valuable consumer insights into conversion-driving assets

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.
Explore Modern Marketing's & Advertising's Products
Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.
Popular Use Cases
Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Unified-CXM
Customers
Our Story
Founder's Letter
Newsroom
Careers
Culture & Talent
Investor Relations
Contact Us
Login

Sprinklr Joins Adobe Exchange Partner Program to Help Marketers Manage Paid, Owned and Earned Campaigns Across Modern Channels

 Adobe Experience Cloud customers can now use Sprinklr’s data to understand the business impact of campaigns across social media and messaging channels

NEW YORK, NY — September 30, 2020 – Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, is now a partner in the Adobe Exchange partner program, which recognizes a select group of innovative solutions that are critical to the success of Adobe customers. The global collaboration includes integrations with the following Adobe Experience Cloud applications: Adobe Analytics, Adobe Experience Manager and Marketo Engage. Adobe customers can now use Sprinklr to understand the business impact of their campaigns across social media and messaging channels.  

Sprinklr + Adobe: Enhancing the Customer Experience in Our “New Normal” 
The coronavirus pandemic is accelerating the need for companies to provide digital-first customer experiences in order to maintain business growth. As the world moves even more online with global internet use increasing by 70% during the pandemic, the ability to reach customers on the channels they use most in a targeted, cost-efficient way is critical.  

The Sprinklr and Adobe relationship helps brands transform their marketing strategies for the “new normal.” Customers can expect the following benefits from the integrations:

  • Save time by reducing manual processes and consolidating assets across marketing and customer care: Digital assets from Adobe Experience Manager can be located, edited, saved, reviewed and published directly from Sprinklr’s asset manager.

  • Ensure governance and compliance for creative content: Adobe customers can ensure creative assets published from Sprinklr are properly reviewed and approved before publishing across digital channels. 

  • Map business results to digital campaigns: By integrating Adobe Analytics and Sprinklr, brands will be able to consolidate social media data with web data, gaining an in-depth understanding of what marketing activity drives conversions.

  • Drive revenue with enhanced lead generation and engagement: Enterprises will be able to use Marketo Engage to identify potential customers, and bring this data into Sprinklr to create targeted audiences for advertising and engagement.

Comments on the News: 

“Combining customer insights and creative content from Adobe and Sprinklr give brands a clear understanding of how to engage with potential customers in the most effective way possible, at the right time,” said Pavitar Singh, Chief Technology Officer, Sprinklr. “Now, digital marketers will be able to easily and quickly measure the impact of social marketing and advertising throughout the customer journey.”

“The Adobe and Sprinklr partnership creates one customer view for marketing to deliver personalized content and support on the most relevant modern channels – and most importantly – achieve their greatest ROI,” said Doug Balut, Senior Vice President, Global Alliances, Sprinklr. 

“Sprinklr and Adobe both share a focus on helping brands put customers at the heart of every decision,” said Ryan Murden, Head of Business Development, Experience Cloud Partnerships at Adobe. “This collaboration empowers companies to connect valuable social data to ROI, create efficient, data-driven marketing strategies and ultimately drive more value for their customers.”

Additional Resources: 


About Sprinklr
Sprinklr (@Sprinklr) is the Customer Experience Management (CXM) platform for modern enterprises. We help organizations reach, engage and listen to customers across 25 social channels, 11 messaging channels, and hundreds of millions of forums, blogs, and review sites. Sprinklr is a global company with 1,900 employees helping the world’s most valuable enterprises make their customers happier.

Products

Modern CareModern ResearchModern Marketing & AdvertisingModern Sales & EngagementCXM PlatformEducation ExperienceCitizen ExperienceSprinklr AI Sprinklr SandboxDeveloper Portal

Services

Our ServicesTrainingPartnersAgencyDeveloper Portal
English (US)
English (GB)
Español
Português
Français
日本語
Deutsch
PrivacyCookie PreferencesModern Slavery StatementIndex EgalitéTerms