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Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
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Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Explore the Platform
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Providing partners with the tools, training and support needed to create critical long-term value for their customers
New York, NY — March 7, 2019 — Sprinklr today announced the launch of the Sprinklr Partner Program. This program delivers training, go-to-market support, and a certification program to an ecosystem of technology organizations, systems integrators, agencies, and social media channels. Sprinklr’s partner program will help brands collaborate across marketing, sales and care to meet the needs of the modern customer. Learn more about Sprinklr’s partners throughout the company’s SXSW events at the JW Marriott Austin, from March 8th to March 10th.
Sprinklr offers three levels of partnership – Silver, Gold and Platinum. Qualified partners receive the following:
Sprinklr Partner Program Training: Access to digital training content that supports sales and pre-sales roles, a dedicated partner team for continuous support, and a certification program for sales and services teams. Partners will also receive services implementation training.
Sprinklr Partner Program Portal: Online home for partners to track pipeline, view case studies, sales materials, deal registration, and request support.
Go-to-Market Support and Access to New Technology: Growth opportunities for partners through co-selling support and access to Sprinklr’s product roadmap.
Sprinklr is currently partnering with trusted companies such as Accenture, Deloitte, Golin, Havas, IBM, Microsoft, SAP, SapientRazorfish, Twitter, and VMLY&R. Global companies such as Airbnb, Hilton, McDonald’s, Nike, Walmart are taking advantage of these partnerships to provide better customer experiences.
“The launch of our new partner program equips companies with the tools, training and support needed to help brands exceed the expectations of today’s consumers,” said Doug Balut, VP of Strategic Alliances and Ecosystem, Sprinklr. “We’re committed to developing a program that sets the foundation for a lasting, profitable partnership. Today’s launch is an exciting step to scaling Sprinklr’s best-in-class technology across hundreds of new customers.”
What Sprinklr’s Partners Say:
“Customer success is the foundation of everything we do at Microsoft. This includes our strategic partnership with Sprinklr,” said Tracy Crain, Director of ISV at Microsoft. “Together, Microsoft and Sprinklr are helping brands make their customers happier with integrated platforms that manage customer experiences at scale. My experiences with Sprinklr have been customer-centric, leveraging modern channels to look at data in a smarter way. ”
“By leveraging owned, earned, and paid together on one social suite, we are able to maximize productivity and efficiency for our clients,” said Philippe Torloting, Global Head of Socialyse, the social offering at Havas Media. “Our partnership with Sprinklr will provide alternative solutions for brands that want to activate campaigns in an even more authentic, lucid way.”
“Golin is proud to partner with Sprinklr on many of our most successful client engagements,” said Gary Rudnick, co-CEO, Golin. “Together, progressive public relations and best-in-class technology are delivering transformational results for many of the world’s leading brands. It’s a winning combination,” Rudnick said.
“What customers say to and about a brand is what matters most—and it’s happening across a variety of channels,” said Doug Palmer, Principal at Deloitte Consulting LLP. “Providing a great customer experience at every touchpoint is critical to building a brand’s reputation, but that’s easier said than done. And organizations need the right strategy and technology in place to make it a reality.”
Please check out Sprinklr’s partner page for additional information: https://www.sprinklr.com/partners/
ABOUT SPRINKLRSprinklr helps organizations reach, engage, and listen to customers on 25 social platforms and millions of web sources such as blogs, review sites, and forums. Sprinklr also enables organizations to manage conversations on 10 messaging and 4 voice platforms. Sprinklr Intuition turns these conversations into actionable insights so that brands can delight customers with 1:1 messages, personalized ads, and memorable customer care. Sprinklr’s unified platform delivers enterprise-level compliance, security, and privacy – critical in today’s challenging regulatory environment.
Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,000 large enterprise global organizations, including: Allstate, McDonald’s, Microsoft, NASA, Nike, Philips, Procter & Gamble, Samsung, Santander, Shell and Verizon. Sprinklr’s partners include Accenture, Deloitte, IBM, Microsoft, and SAP. For more information, visit sprinklr.com or follow us at @sprinklr.
Please see www.deloitte.com/us/about for a detailed description of Deloitte’s legal structure.