Modern Care
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Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Social Engagement & Sales
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Modern Marketing & Advertising
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Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Platform
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Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
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Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Sprinklr and Messenger Partner to Support Health Organizations During COVID-19
Sprinklr is part of a new program that Facebook’s Messenger is launching to help health organizations connect with developers that can assist them in optimizing Messenger experiences to more effectively share timely and accurate information to concerned citizens
New York, NY — March 23, 2020 — Sprinklr, the Modern Customer Experience Management (CXM) Platform, today announced its partnership with Facebook’s Messenger to support health organizations in their efforts to share accurate information and respond to concerned citizens via Messenger during COVID-19.
We’re facing a pandemic unlike anything the world has ever seen. As rapidly as the virus is spreading around the world, it’s playing out on modern channels like social and messaging just as quickly.
Sprinklr works closely with some of the world’s largest organizations – from healthcare companies to public sector agencies and NGOs – to get customers the help they need on the modern channels they use every day. Through Sprinklr’s integration with Messenger, government health organizations and UN health agencies can now manage the dramatic increase in the number of questions they’re receiving from concerned citizens.
Sprinklr’s AI capabilities will help organizations automatically identify, classify and route questions from Messenger to the appropriate customer service agent and flag messages as urgent based on specific keywords.
According to Facebook, calls on Messenger have more than doubled in some locations since quarantines began for COVID-19. Sprinklr will help government health organizations mitigate risk and manage misinformation by scaling their responses to citizens via Messenger. Additionally, organizations will be able to increase their efficiency across all social media channels by managing citizen requests from Messenger alongside direct messages from Twitter, Instagram, WhatsApp and more – all in a single Sprinklr platform.
“Facebook and Messenger are crucial during a time like this – when citizens need to get information from government health organizations directly that are on the front lines fighting this global pandemic. At the same time, Sprinklr was built to support a moment like this. When misinformation can be as contagious as the virus itself, we help the government health organizations globally listen to millions of people and respond quickly — 1:1 at massive scale — delivering personalized and factual support,” said Ragy Thomas, Founder and CEO, Sprinklr. “Our integration with Messenger will help government health organizations effectively share timely and accurate facts, keeping communities safe and informed.”
Additional Resources:
Messenger blog: Messenger Partners with Developers to Provide Government Health Organizations with Free Services to Respond to Coronavirus Pandemic
Sprinklr Customer Stories
About SprinklrSprinklr (@Sprinklr) is the world’s leading Modern Customer Experience Management (CXM) Platform. We help brands execute marketing, advertising, research, care, and engagement initiatives across all modern channels. This includes: 24 social channels, 11 messaging channels and hundreds of millions of forums, blogs, review sites, and news sites. Sprinklr’s AI-based platform, with a unified codebase, is deployed as a single global instance for each customer in order to drive collaboration and connect silos across the organization. Sprinklr is headquartered in New York City, with 25 offices in 16 countries.