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Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
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Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
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Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
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Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Achieved the highest score among all reviewed vendors in the current offering and market presence categories, and among the highest scores in the strategy category
NEW YORK, October 10, 2019 — Sprinklr, the world’s first Unified Front Office for Modern Channels, today announced that the company was named the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites, Q4 2019. In the evaluation, Forrester analysts looked at vendors who have one unified suite offering that combines three or more social technology categories. These five categories include social listening, social adtech, word of mouth, onsite social capabilities, and social media management.
According to the report, Sprinklr is “the only vendor in this evaluation capable of delivering all five social technology categories in depth, Sprinklr has 10 years of acquisition activity that has yielded extensive and highly customizable capabilities to meet large enterprises’ diverse social media needs. With the launch of its new Space UI, this high-powered Social Suite aims to deliver a more streamlined user experience across its Core Platform plus five Products (Marketing, Advertising, Research, Care, and Engagement) than the prior complicated user interface.”
Sprinklr received the highest scores in the current offering and market presence categories, and among the highest scores in the strategy category.
“Modern communication channels – from Instagram to Twitter – are creating a customer with increasingly high expectations for a brand’s customer service, advertising and engagement. To know customers and serve them on their terms, brands need a unified view of the customer, and a unified approach to managing customer interactions across the company,” said Grad Conn, Chief Experience & Marketing Officer, Sprinklr. “We believe that being named the only leader in Forrester’s first-ever Social Suites report is a testament to our unique ability to help large brands unify their social stack on one platform for one customer view. The depth and breadth of Sprinklr’s platform is unmatched. This is why brands with global, complex social needs continue to turn to Sprinklr to help them create memorable customer experiences.”
The report is available for download here.
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Sprinklr (@Sprinklr) is the world’s first Unified Front Office for Modern Channels. Its mission is to enable every organization on the planet to make their customers happier. Sprinklr has 22 offices in 15 countries and works with more than half of the Fortune 500, 70% of the 100 companies on the Forbes 2019 World’s Most Valuable Brands list, and more than 1,000 global enterprises, including: Allstate, McDonald’s, Microsoft, NASA, Nike, Philips, Procter & Gamble, Samsung, Santander, Shell, and Verizon.