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Reduce call volume with a radically different contact center solution

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Build & manage an online community integrated into your Care strategy

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Reduce costs by automating routine inquiries with conversational AI bots

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AI-powered, real-time data and insights that fuel proactive customer care

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Automate workflows and processes — and drive more first-contact resolutions

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Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

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AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

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Get a unified view of campaign performance on 30+ channels & 3rd party data


Encourage, measure, and optimize employee advocacy for your brand on social

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Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.


Visualize real-time data on command centers, retail signage, stadium screens, and more.


Build on-brand, shareable digital presentations that update with real-time data automatically.


Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.


Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.


Integrate data and execute processes with external systems using RESTful web APIs.

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Manage customer care on 30+ digital channels from one AI-powered platform

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Consolidate all of your social media needs on the only unified social suite

Case Management

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Create a frictionless service experience no matter which channel customers use

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Deliver customers to the right agents—so you can reduce cost-per-interaction

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Sprinklr Named the Only Leader in Social Suites Q4 2019 Report by Independent Research Firm 

Achieved the highest score among all reviewed vendors in the current offering and market presence categories, and among the highest scores in the strategy category

NEW YORK, October 10, 2019 —  Sprinklr, the world’s first Unified Front Office for Modern Channels, today announced that the company was named the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites, Q4 2019. In the evaluation, Forrester analysts looked at vendors who have one unified suite offering that combines three or more social technology categories. These five categories include social listening, social adtech, word of mouth, onsite social capabilities, and social media management. 

According to the report, Sprinklr is “the only vendor in this evaluation capable of delivering all five social technology categories in depth, Sprinklr has 10 years of acquisition activity that has yielded extensive and highly customizable capabilities to meet large enterprises’ diverse social media needs. With the launch of its new Space UI, this high-powered Social Suite aims to deliver a more streamlined user experience across its Core Platform plus five Products (Marketing, Advertising, Research, Care, and Engagement) than the prior complicated user interface.”

Sprinklr received the highest scores in the current offering and market presence categories, and among the highest scores in the strategy category.  

“Modern communication channels – from Instagram to Twitter – are creating a customer with increasingly high expectations for a brand’s customer service, advertising and engagement. To know customers and serve them on their terms, brands need a unified view of the customer, and a unified approach to managing customer interactions across the company,” said Grad Conn, Chief Experience & Marketing Officer, Sprinklr. “We believe that being named the only leader in Forrester’s first-ever Social Suites report is a testament to our unique ability to help large brands unify their social stack on one platform for one customer view. The depth and breadth of Sprinklr’s platform is unmatched. This is why brands with global, complex social needs continue to turn to Sprinklr to help them create memorable customer experiences.” 

The report is available for download here.

Additional Resources:
  • Request a Sprinklr demo.

  • Visit Sprinklr’s customer stories page to read more about why brands choose Sprinklr.

  • Check out Sprinklr’s career page for open roles across the company. 

About Sprinklr

Sprinklr (@Sprinklr) is the world’s first Unified Front Office for Modern Channels. Its mission is to enable every organization on the planet to make their customers happier. Sprinklr has 22 offices in 15 countries and works with more than half of the Fortune 500, 70% of the 100 companies on the Forbes 2019 World’s Most Valuable Brands list, and more than 1,000 global enterprises, including:  Allstate, McDonald’s,  Microsoft,  NASA,  Nike,  Philips,  Procter & Gamble,  Samsung,  Santander,  Shell, and Verizon.

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