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Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
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Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Explore the Platform
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
NEW YORK, NY — October 14, 2021 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it is recipient of the Cigna 2021 Well-Being Award for demonstrating a strong commitment to improving the health and well-being of Sprinklr employees through its robust workplace wellness program.
Sprinklr’s portfolio of well-being programs – “Winning with Wellbeing” – supports four pillars of well-being: body, mind, heart, and soul. Winning with Wellbeing’s overarching goal is to support each employee’s unique journey on the quest for both personal and professional best.
Throughout the COVID-19 pandemic, Sprinklr has placed an emphasis on creating connections through daily “heartbeat calls,” providing tools and time for employees to use meditation and mindfulness, and educating employees on managing change and building resilience. These programs are in addition to other employee benefits, including paid time off for volunteering, an employee stock purchase plan, financial planning, flexible PTO, parental leave, leadership development and mentoring. Additionally, during October, Sprinklr is recognizing World Mental Health day by hosting its annual Sprinklr Mental Health Awareness Month, a calendar of events centered on mental wellbeing.
“This year has been filled with milestones for Sprinklr – from becoming a public company on the NYSE to launching our Winning with Wellbeing program – and we’re still just getting started,” said Diane K. Adams, Sprinklr’s Chief Culture and Talent Officer. “We are thrilled and deeply honored to receive the Cigna 2021 Well-Being Award. And, we’re excited to continue to use our employees’ feedback to help us deliver superior wellbeing programs.”
“As a leader in improving employee health, Cigna is honored to recognize an outstanding partner like Sprinklr, who shares our commitment to workplace wellness. Congratulations to Sprinklr for making a healthy work environment a core piece of your culture,” said Mark Butler, President, Cigna New England.
Cigna Well-Being Award applicants are evaluated based on the core components of their well-being program, including leadership engagement, company culture, strategy and goals, implementation, and employee engagement. All applications are scored and reviewed by a panel of Cigna health promotion experts.
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.